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MATCHESFASHION.COM Reviews

1.7 Rating 131 Reviews

17 %

of reviewers recommend MATCHESFASHION.COM

Company Reviews

1.7

Based on 131 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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MATCHESFASHION.COM 1 star review on 30th March 2024

MATCHESFASHION.COM 1 star review on 15th March 2024

MATCHESFASHION.COM 1 star review on 23rd January 2024

MATCHESFASHION.COM 1 star review on 8th October 2023

MATCHESFASHION.COM 1 star review on 19th October 2022

MATCHESFASHION.COM 1 star review on 15th October 2022

MATCHESFASHION.COM 1 star review on 14th July 2022

18

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My entire experience with Matches has been appalling. - Firstly I bought a dress 2 months ago and was not notified in the email, product page, basket or checkout that it wasn’t available for a refund. During this process the website failed to have proper product terms and conditions. - Matches refused to give me a refund, despite their failure to clearly state T&Cs online in a visible point. Instead I was offered me a credit to use within 12 months. - Now, 1.5 months later, it is invalid as they have appointed administrators. What an absolute joke of a e-commerce website. DO NOT BUY from them.”

Posted 2 hours ago

“The won‘t give me my money back for my return and are keeping the shoes as well. Scam!!”

Posted 1 week ago

“Matchesfashion is completely different from what it used to be. They sent me a wrong item but will make me pay for the return fee. It wasn't like this before. Now that I see bad customer reviews about the return process, I wonder if I should return the items.”

Posted 1 week ago

“I bought a product on this company. Product arrived but had to return. The idea was to buy a different size that would fit better. The return was accepted but the credit would never arrive. Contacted them and they stated that they went into "administration" and couldn't proceed with the credit. So, in the end, I lost the money and the product as well. The company pulled a scam and it is a shame that companies like these still exist.”

Posted 1 week ago

“Never again.”

Posted 1 week ago

“I simply cannot get hold of them! This is madness. 2 orders return … no refund!! I called / emailed / sent watts app and nothing. I am tempted to go to the store in London. But obviously I suspect they will tell me they cannot help as it’s just a store. This is absolute madness.”

Posted 2 weeks ago

“After almost a month and some mails saying that my order, a Johanna Ortiz dress, was delayed I received an email saying that they won’t send me my order and they are not going to give me my money back. Completely unacceptable!!”

Posted 2 weeks ago

“I returned a pair of Christian laboutin shoes to you as the buckle had broken after one wear . Now I have been told that you cannot return my shoes . This is theft. I advise customers against using matches fashion”

Posted 2 weeks ago

“They sold clothes that you longer owned as part of their financial debacle. Bottega veneta, saint Laurent, Gucci,….all this brands have disappeared from the website. I’m sure these advertisers had already withdrawn their trust from them before march 8th. Yet They had put them on sale since i bought on the website on march 7 a bottega veneta denim. That s probably why they couldn’t deliver it. I didn’t receive it and they refuse to refund it. They are stealing customers. FRAUD. ONLY FRAUD.”

MATCHESFASHION.COM 1 star review on 30th March 2024

Posted 2 weeks ago

“I had the confirmation from a Matches rep that almost all packages shipped on March 6 and 7 were called back and sent back to their warehouse and they don’t want to refund the customers saying they are not legally responsible of orders before March 8!! They were responsible enough to call back packages already shipped to keep the items and resell it on their website but not to give the customers their refunds ?! So they stole orders made before March 8 and say it’s not their responsibility… We PAID for these items! Deliver our orders or REFUND plain and simple! I am completely shocked by this kind of behavior, I never ever thought in my life I would be scammed by a big retailer like Matches 😣”

Posted 2 weeks ago

“Fraud!!!!return accepted on 6.03.24. Shipment deliverd to matches(new matches) on 8.03.24. They are selling my items and I am not getting refund!!!!!!fraud!!!!”

Posted 2 weeks ago

“To flee Trust is broken. To flee. I have been a customer of this site for years, I left fortunes and I see that something is really wrong. I made a Jean Bottega Veneta purchase on March 7, 2024 of more than €1,000. Then no news of my delivery…… I was told to wait. Today I receive an email telling me that following a problem I will not be delivered but that I will not be refunded either… a gibberish explains to me that as my order date before March 8th it is not eligible for a refund and that I have to manage with my bank (?) Which trusted site proceeds this way? It’s just THEFT. It’s outrageous. It’s the second incident on this site. Something goes wrong and doesn’t say its name. Oddly enough, Bottega Veneta items are no longer online at all, apart from glasses. A tip for customers FLEE, a tip for Matchefashion DELIVER or REFUND! OMF814413423”

Posted 2 weeks ago

“I am in the same situation as others except I never received my order made on March 6 and they told me they won’t issue a refund even if the package is lost… I suspect all the orders shipped on March 6 were in fact never shipped. They told me the package is stuck at customs and I should wait whereas UPS confirmed me they never had the package in hand and when I asked the tracking number for the package sent from the UK to NL, they responded that they can’t, it’s confidential 🤔 So I have no proof the package was indeed dispatched. I really believe all the orders shipped on March 6 were not shipped. I saw numerous reviews saying their order shipped on March 6 were never delivered and they have the same tracking : label created, UPS has not yet the package.”

Posted 2 weeks ago

“I returned my item the day before they went into administration and changed their ts & cs. Surely therefore my return should adhere to the original ts and cs which is a full refund?? I have no item, and also they have my money. And it happened before they went into admin. Where does this leave me?? Surely it’s not legal”

Posted 3 weeks ago

“I've sent numerous emails not being able to purchase payment with customer credits. There are $4,000+ in my customer credit account. Is Matches a fraudulent company? What else can a customer do?”

Posted 3 weeks ago

“There is absolutely no customer service by telephone or email. I have tried to contact Matches for 2 weeks. No one answer the phone and no one answers email. Returns process is a nightmare and refunds another nightmare. A company cannot advertise that they have customer service when they have no such service. It is false advertising I have given Matches 1 star because that is the lowest option... but I would rather give is 0 stars.”

Posted 3 weeks ago

“Fraudulent! I had some issues with their website and contacted Customer Service for the return label. I was sent a return label and return forms via email AFTER they went under administration only to find out today, that I won’t get a refund or the clothes (back) I have apparently now paid for. I received 3 Customer Service emails in total, none of which stated that they won’t be able to “honor” the refund. Now they’re “terribly sorry for any inconvenience” aka stealing 600€ from me and hundreds of thousands from others. I don’t know how this is not illegal.”

Posted 3 weeks ago

“I would give 0 stars if it was possible. Placed an order with the regular return policy 14 days, 10€ return fee. Tried to book the return on the website and I couldn’t. So I wrote to the customer service and they reply with a new return policy “sorry, no returns allowed for orders placed before 8th of March”. Excuse me?!?! I sent the parcel back anyway and tell them I don’t care about their change of policy, I want my money back and I have sent the parcel. Their reply: sorry, no refund and we won’t return the parcel to you. This is a scam to me. They owe me more than 1.400€. I’ll pursue legal ways.”

Posted 3 weeks ago

“Order placed 06.03.24 and not received!!”

Posted 3 weeks ago

“Dear Customer Service, I have made order on 25th of Feb 2024 and received it on 29th March, and I returned the items on 1th March after submitting return request successfully getting a return authorization number too. It was delivered to you on 11.03.2024. The answer is:”Unfortunately, orders placed with MATCHES prior to 8th March 2024 cannot be returned. There are no exceptions to this, we sincerely apologise for any upset or inconvenience this may cause. Unfortunately, we are unable to assist you further.“ In my opinion it is a criminal act, and as I see they are still running the website/business. Is there any class action lawsuit in progress?”

Posted 3 weeks ago

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MATCHESFASHION.COM is rated 1.7 based on 131 reviews