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Matalan Reviews

3.6 Rating 1,858 Reviews

65 %

of reviewers recommend Matalan

Company Reviews

Product Reviews

3.6

Based on 1,858 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 78%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Matalan 1 star review on 19th October 2022

Matalan 1 star review on 19th October 2022

Matalan 2 star review on 3rd November 2021

Matalan 1 star review on 18th June 2021

Matalan 1 star review on 9th June 2021

Matalan 1 star review on 29th April 2021

Matalan 1 star review on 29th April 2021

25

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Awful service at Straiton branch yesterday. Two young members of staff mucking about at the tills when I approached. Asked if paying by card or cash. As card instructed to use self service which I declined. Male member of staff very patronising assuming I was just too stupid to work them. When I stood my ground the young lady did serve me whilst the male flounced off. Not a please or thank you from them. When I left the area the two members of staff were laughing at me. A bit of advice for you. I may be older than you. and you might think it great that you are paid to stand and watch me do your job.. but the wise know that your job will be going soon and you won't find that too funny. Get rid of ther self service Matalan. You lost a customer today.”

Posted 2 years ago

“I went into your Truro store after work to buy some birthday presents. Went to pay and the woman behind the only manned till said I had to use the self service till as her till was for returns only. Is it too much to ask for a normal till with a friendly assistant ?”

Posted 2 years ago

“I was sent something entirely different from what I ordered. I was told to post it back (even though it wasn't my fault). I was eventually told to post it back and they would reimburse me the postage. Of course, they haven't refunded me for the postage and I'm still waiting for the refund for the items sent back. How they've been in business for so long is truly amazing.”

Posted 2 years ago

“Cuffed Cargo Trousers (mens). The item was described and sold as 'Long' 33 inch inside leg. They actually measure 31.5 inches so are far shorter than they should be. Disappointed because other than that they are made from a nice material and look good apart from being too short!”

Posted 2 years ago

“I hate the self service checkouts, bring back the staff. You always have to ask a member of staff, for some sort of help anyway. The stores don't look right.”

Posted 2 years ago

“Where the heck is my order, emails, replies all automatic, phone calls to a guy who didn't care a hoot! He tells me it's dispatched, Courier not received anything, It's too bad of you Matalan, wish I'd read these reviews before ordering, Looks like I have to write off £43, a can't get a refund till I receive and return goods, what a shambles”

Posted 2 years ago

“I always consider Matalan in buying clothes for special occasions but I have noticed for such a long time now that I didn't have a chance to write a review about their mirror, it's very limited and if you want to use one, you have to walk far away to the middle of the shop and look everywhere. Not impressed at all. I hope they will put an extra mirror for the customers who don't need to go to fitting room. Thank you”

Posted 2 years ago

“Placed order 25 August also paid the £1.99 for express click & collect. I received email on 26 August to say order been dispatched. Nothing since, I tried to email customer services and j Hargreaves the MD. Both emails bounced back saying cannot deliver. So I rang customer services on 31 August the lady said she would get straight on it and I'd receive email with update. Surprise surprise- still nothing. Its absolutely disgusting and unacceptable customer service. I wanted outfit for last weekend. Nothing. Hoped maybe could wear this weekend, not looking good 😕 I'll never buy online again with Matalan. A little communication goes a long way”

Posted 2 years ago

“Awful customer service and returns Matalan are an appealing company rude and rob you blind”

Posted 2 years ago

“Ordered some maternity two weeks ago ready for this weekend as going away still not arrived and no one knows where they are!!!”

Posted 2 years ago

“Great value shop. Sandeep from Hayes store is very customer friendly.”

Posted 2 years ago

“45885336 order no 16/8/21 2.04am Phoned at 10.10 am 16/8/21 to request a change in size I was told it’s not possible so cancelled order Waited 48 hours and phoned on 18 th at 10.55 am but was told that it will be dispatched soon but there is a delay Informed them that it was already cancelled on Monday They said they will cancel again They have asked to wait for another 48 hrs for refund No cancellation email yet Very Poor service Costumer care staff sounds as if they were asleep No wonder in the delays Disappointed”

Posted 2 years ago

“Terrible, why on earth have would you think that self service tills are the way forward? I certainly won’t be shopping at matalan again simply due to this reason and I’m not the only one, for goodness sake bring back your sales cashiers and stop trying to cut costs, people need jobs now more than ever!”

Posted 2 years ago

“I would award 0 stars if I could . I ordered 2 separate orders and paid for next day delivery 5 day later still no order . I spoke to a man from customer service that really couldn’t be bothered and he insisted that Hermes had delivered my items. More or less making out I was lying about not receiving the clothes I had ordered. It’s a shame as I was a good customer and I will now never order on line from matalan again . Now just waiting to see if I get my refund . Not a happy customer!”

Posted 2 years ago

“Went to Matalan Yeovil for the first time. Never again!!! Woman at checkout was really rude and patronising and the customer she was serving made a racist comment about me to her. Bearing in mind the type of person she was I decided to ignore it as you never know when knives might come out. I'm sticking with normal shops with normal, polite staff.”

Posted 2 years ago

“What ever has happened to Matalan. Email will respond in 72 hours.Never happens Matalan says they will look into it. Never happens If they just told you they couldn’t care less, which is obvious the case you could at least stop trying to get your refund and get on with you life Questions irrelevant because don’t give option of NEVER”

Posted 2 years ago

“I spent over £200 online hoping I’d find a nice new outfit to wear on a first date. When the parcel arrived everything had security tags still attached. I don’t live near a Matalan store so I decided to return the clothes. However, the don’t offer free returns and I had to pay £17 for return shipping!!! I spoke to Matalan about this and they said there was nothing they could do about it. Then my tracking said it was delivered months ago but they have never refunded me. Poor poor service, absolute sham”

Posted 2 years ago

“Returned goods to Matalan. Refund £12 short. Emails do not get answered. Not resolved with phone call. Will avoid in future. Stay clear . Questions that follow review should have the option of NEVER”

Posted 2 years ago

“Had a missing item, didnt recieve item after complaint, they no longer reply to my messages and i didnt get a refund, i wonder how many other customers they've STOLEN from! I'm frankly disgusted by the customer service and genuinely thought better of Matalan, not any more!”

Posted 2 years ago

“matalan Egypt really verey bad /almaza branch the quality of the clothes and they dont accept to change they deal with us v bad”

Posted 2 years ago

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Matalan is rated 3.6 based on 1,858 reviews