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Marshalls Plc Reviews

4.5 Rating 1,074 Reviews

88 %

of reviewers recommend Marshalls Plc

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Phone:

0370 411 2233

Email:

customeradvice@marshalls.co.uk

Location:

Marshalls Plc, Landscape House
Elland
HX5 9HT

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Marshalls Plc 5 star review on 18th February 2023

Josephina Wilson

Marshalls Plc 5 star review on 10th February 2023

Stuart Hendrich

Marshalls Plc 5 star review on 31st January 2023

Marshalls Plc 5 star review on 29th September 2022

Marshalls Plc 5 star review on 29th September 2022

Marshalls Plc 5 star review on 15th September 2022

Marshalls Plc 5 star review on 5th September 2022

Andrew Breden-Smith

105

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The purchasing through to delivery was easy and straightforward. I would highly recommend buying from Marshalls, the people I dealt with were friendly and helpful. The communication about my delivery was also great. I'm a very happy customer and will be returning.”

Posted 1 year ago

“Excellent service”

Posted 1 year ago

“I haven't used the product yet but I feel the £15 for delivery was very excessive considering it was dpd that delivered it, will wait till I use the product to see how good it is, 🙏🙏🙏”

Posted 1 year ago

Thanks for the review John, we hope you're pleased with the results. The delivery charge is based on the order value, and in this case as it fell under £100 you were charged the standard rate for that level, thanks, Viki

Posted 1 year ago

“Disappointed with the nine day wait for delivery then it was delivered to the wrong customer which resulted in another three day wait but customer services were very good at advising about the delay. The Weatherpoint 365 for re pointing my patio I am very pleased with the colour buff it’s made the patio look like new. Unfortunately the six tubs were not enough to finish the job so have to wait another nine days to complete the job”

Posted 1 year ago

Thanks for the review Peter, we’re pleased to hear the product has worked well. We’ve been able to bring forward the delivery date for your next order, this will be confirmed to you over email, thanks, VIki

Posted 1 year ago

“Great choice of paving slabs and fantastic customer service.”

Posted 1 year ago

“Excellent service, website great and the delivery driver very polite”

Posted 1 year ago

“excellent delivery, on time, great service from driver”

Posted 1 year ago

“Ordering was very easy, however when delivery turned up was short of 2 packs of blocks. Was told they would be delivered the next day, then received an email saying they wouldn't be here until the following Thursday. Have had to rearrange workers as we're due to come Monday.”

Posted 1 year ago

“Very pleased with the customer support through to online ordering and delivery process.”

Posted 1 year ago

“Order arrived on time but product disappoints. See review.”

Posted 1 year ago

“the date was Friday 30th and the driver gave me curtesy call 45 minutes before he would arrive I informed him I was in a bar on holiday having a pint and that a friend was at the house.He laughed apologies and told me to enjoy my pint and holiday my friend said chap was spot on bricks all delivered on boards ready to go great service and a bit of banter certainly use again next project thank you Marshalls”

Posted 1 year ago

“I used their online site but rung their customer service department for an update on delivery. Both girls were so helpful, accommodating and friendly. As promised , I received an email of the expected delivery time which was accurate. The driver too was super helpful when unloading the 5 pallets of flags. Although the builders have not unpacked them yet the whole experience was simple and ran like clockwork with the added bonus of saving £400 by buying direct. I have no hesitation in recommending Marshalls”

Posted 1 year ago

“I purchased a pallet of 60 x Marshalls Saxon textured (450 x 450 pavers) in Sept 2022 . Order was processed successfully, and delivered on time. However, I was bitterly disappointed to find that they pack the pallet without the use of any protective padding between the flags (viz, a sheet of thin cardboard or brown paper!), Consequently c. 30% f my 60 flags has small chuff marks to the top textured surface, which was totally preventable. Certainly not very consistent with the textbook "clean undamaged top surface" image displayed on the Mrahalls Co website! Come on Marshalls .... at £635 a pallet, surely you can do better - and you could strive to deliver a customer's order in a better condition. Had I not arranged for someone to come to lay the patio the next day, I would have returned them ...to make the point! I. Roberts”

Posted 1 year ago

Good Afternoon Ian, Thank you for your review and the valuable feedback provided. We are sorry to hear that you have had a bad experience with Marshalls products. We always endeavour to provide the best quality products to our customers and will implement improvements wherever possible, to ensure this quality is maintained. In addition to our focus on quality we also aim to minimise our packaging to reduce the environmental impact as much as possible, however this should not compromise the overall quality of our products. If you could please send your contact details to grouptechnicalservices@marshalls.co.uk along with some photographs of the issue, we will investigate this matter further for you. Kind regards, Tia

Posted 1 year ago

“Had my driveway pointed in 365 which sadly has never set. The merchant has replaced the product for the contractor but refuses to pay labour stating that not to be used on a driveway. As my driveway covers 75m2 and we only park 2 vehicles on the drive I cannot accept this to be the reason that none of the material has set after many months of being down even on areas that are never parked on. So come on Marshall's step up and do the decent thing and reimburse the merchant for the materials and more so pay the contractor their labour costs. Times are hard enough at the moment to expect people to work for free when clearly there is an issue with product.”

Posted 1 year ago

Good Afternoon John, Thank you for your review, Sorry to hear you are unhappy with our product, please can you send on your complaints reference number to grouptechnicalservices@marshalls.co.uk for us to investigate further for you. Kind regards, Tia

Posted 1 year ago

“Walling is great you don’t need a professional bricklayer”

Marshalls Plc 5 star review on 29th September 2022

Marshalls Plc 5 star review on 29th September 2022

Posted 1 year ago

“The whole team at Marshalls have been super helpful - from advising on colour matching of blocks, to Callum sorting out at tricky delivery to cheery delivery person, Chris driving the Moffet fork lift. Marshall blocks are a really good proc=duct but you make the process a good one as well.”

Posted 1 year ago

“Great service, freindly people”

Posted 1 year ago

“Ordering on line easy, however tracking doesn’t have update of my purchase, hence the score of 4”

Posted 1 year ago

“Good quality materials and delivery on time”

Posted 1 year ago

Thank you for your review Jonathan 😁

Posted 1 year ago

“I spoke to Hannah Newbould , Sales Advisor. She was very helpful and professional. She provided me with excellent service on my purchase.”

Posted 1 year ago

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Marshalls Plc is rated 4.5 based on 1,074 reviews