Marler Haley Reviews

Name: Marler Haley
Address: Nimlok House, 45 Booth Drive,, Wellingborough
Rating: 4.45

4.5 Rating 123 Reviews

87 %

of reviewers recommend Marler Haley

4.5

Based on 123 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Marler Haley 5 star review on 20th May 2021

Marler Haley 4 star review on 25th November 2019

Steven King

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great product range, good customer service and our client is extremely happy with the result.”

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Posted 5 years ago

“Really pleased with the final product and how it looks once in place, only thing I would suggest they do is take a little more time to pack things up and explain when things are out of stock etc some plastic ends were broken in delivery. They sent out replacements straight away and helped me so there were no issues in the end.”

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Posted 5 years ago

“Overall experience was Good!”

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Posted 5 years ago

“speedy, personal and professional service”

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Posted 5 years ago

“The display boards I ordered arrived on time and everything I ordered was present so that was good. I tried to put everything into the carry bag but found I cannot fit in half of the poles - the ones that have the bit of metal with a screw thread on at one end. So unfortunately they have to remain outside the bag and we'll have to find another bag or way of keeping them together.”

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Posted 5 years ago

“Both Gareth and Siobhan were very helpful and accomodating with my specific needs. The banners were produced on time, however there was a fault on the printing of one which was unfortunate. I sent a photo to the team and this was quickly resolved by them sending a replacement to the agent. I was not impressed by TNT whereby a delivery was left with a neighbour. The only information they left on the delivery note was a surname and not a house number, this caused some inconvenience for the recipient, as they were not sure who to follow this up with.Going forward TNT need to leave more information on the notes.Overall though I have had positive feedback from the agents regarding the quality of the print of the banners and how they look.”

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Posted 5 years ago

Thank you for the review and your feedback. It is extremely disappointing the TNT let us down on this occasion, we will take it up with them to try and ensure that this doesn't happen in the future. Thank you for the great comments about the team and the quality of the banners.

Posted 5 years ago

“You printed custom pop up stand sheets for us, after a disaster by your printing dept the correct items where received and are superb a big thank you to Jordan for sorting the problems out”

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Posted 5 years ago

“I’m still waiting for a roll of Velcro and a printed table cloth - but I must say Gareth did well to source alternative display screens at the last moment! This was much appreciated - however, I await the Velcro and table cloth!!”

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Posted 2 years ago

“We ordered a pull up stand with a very tight timescale. The service in meeting our deadline was excellent however when the stand arrived it was damaged. The damage would have been apparent had the stand been quality inspected prior to dispatch which is disappointing. The damaged sections have now been replaced and we are pleased with the stand.”

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Posted 5 years ago

“Rather disappointing. Items missing, items broken. Not what I expected from my past knowledge of marler haley. For the money I paid, I would have expected everything to be perfect.”

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Posted 5 years ago

Thank you for the feedback Robin, I apologise for the initial order processing error which lead to the missing part, and also for any parts that arrived damaged. I hope that the speed and nature of our response to correct these issues helped to restore some of your faith in our service. Many thanks, Andrew

Posted 5 years ago

“taff are very responsive to questions but actual delivery of products was poor - faulty item, delivered on the wrong day, no receipt for payment received. Faulty item was soon replaced and receipted invoice sent when asked, but I was disappointed that the whole process was not straight forward.”

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Posted 5 years ago

We are very sorry that you were not happy with the service, the quality of our service and products is very important to us. We will be in touch to discuss how we can improve.

Posted 5 years ago

“Purchased 6 stand up banners. Communication for production was poor and 2 out of the 6 have arrived damaged. I have emailed about this a month ago and yet no resolve.”

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Posted 2 years ago

“I have been trying since July to find out whether I can get spare parts for their Senior Folding Display Board System. I have e-mailed them three times (receiving an automated acknowledgement on each occasion) and called and left a message on their answerphone (talking to a human is apparently not an option) on two further occasions. Absolutely no response to my question. I like the product but customer service??????”

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Posted 2 years ago

“Problem with the fixing attached to our replacement panels. Inflexible and intransigent attitude to our complaint. Will never use again”

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Posted 5 years ago

Hi Maria, Apologies for the issues you have had with the graphic panels. As you are aware, as soon as you raised the issue with us we did offer a prompt resolution. We are disappointed you feel this way, as we pride ourselves on our levels of customer service which can be seen in our many positive reviews. Kind regards, Andrew

Posted 5 years ago

“The pole and panel boards I bought are useless, badly designed, hard to erect and unstable. I had lots of exhibition stands in the past and they were brilliant, so very disappointed. Customer service is non existent. I wanted the displays changed to a simple folding display but no joy. I would not recommend this company. I will buy elsewhere!”

Helpful Report

Posted 10 months ago

“Agreed deadline was yesterday for delivery and no note made by MH. Upon chasing the job was given no explanation about why deadline wasn't noted on initial call and when asking for even a partial refund, as the banners didn't arrive in time for purpose they were printed for, was flat out refused. Asking to have note made that we need to do a rush job/priority delivery was told they'd get back to me with updates several times which ever happened. Man who answered was very curt and cut me off when I asked if what we covered in the call could be confirmed in writing and emailed to me, to ensure clear communication of the issue with my colleagues. Rude, slow and a complete surprise as we have used MH for years with no issues before.”

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Posted 2 years ago

“Our order didn’t arrive and they are unable to provide the name of the courier or a tracking number”

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Posted 2 years ago

“I asked last week if a turnaround by a certain date was possible as i required delivery by Tuesday. Then there was an issue with a file so I was assured delivery by Wednesday. I had to call to check the file had been received and also push for reassurance the date would be met. Last night I received an unapologetic email to say the banners couldn't be delivered in time for the event. If i had known this last week I would have gone elsewhere but I'm now too late to arrange anything and feel utterly disappointed by your approach.”

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Posted 2 years ago

“Decided to order a branded gazebo from Marler Haley with a two week turnaround time. Requested a spec and informed them of our delivery dates in advance. I provided the artwork within the deadline they provided. The following day, they cancelled my order and said they couldn't deliver it in time. I'm now left with no time to organise a replacement. Very disappointed and won't be using them again.”

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Posted 2 years ago

“Very poor quality.”

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Posted 3 years ago

Hello, We're sorry the quality of the product is below your expectations. I can see from our records there has been no contact with you after point of delivery, so we cannot rule out any possible product defects or faults. If there is a fault with the product, we can get this exchanged with you right away. Please contact us if this is the case, or I am more than happy to arrange a member of the team to contact you to discuss the issue further? Kind regards, Jason

Posted 3 years ago

Marler Haley is rated 4.5 based on 123 reviews