“We used M&S credit card for Flybe flights as added protection in December. Flybe went into administration at the beginning of March. We immediately requested a refund as goods not received, it is now the 1st of June and M&S are still being difficult and obstructive about issuing one.”
“The new system of logging on to access my marks and spencer account card is totally user unfriendly. Once again I have tried six times so far this morning to access my account via my lap top. Third time I actually managed to access my account but before i could make a payment it crashed. Now a further three attempts and after inputting my (correct!)user name and pressing continue each time it doesn't take me through to the pin code request section. Sort this blip out soon. It can'tbe only me having problems. I don't have time to waste like this and No! I do not want to add the app to my phone !”
“For the third or fourth time I have received a payment default notice from M&S Bank together with all the usual threats about my creditworthiness when the payment had already been made.
What normally happens is that instead of trying to identifying the payment, I am told that I have to provide proof that the payment was made. Its not on. M&S Bank is the only one that this happens with and even when you give them proof, their attitude is that they don't believe the information given. I just want my penalty payment and the interest charged, refunded.”
“To my horror, I've just received my 'Auto-Renewal' Car Insurance from M&S. I quickly checked on a comparison site and found I could get the same cover with another Defacto 5 star high-profile provider for over £200 less (40% Saving)!
It's just taken me 15 mins to cancel the 'Auto-Renewal' with M&S, as naturally I was deemed to be a low priority on their telephone menu system.
Loyalty to existing customers is no longer an M&S value seemingly!”
“This company are really not very good . I simply cannot understand how people rave about their food quality, when in fact it isn't very good at all. This company try to live on a bygone reputation, when there was little else really to get clothes from. The quality of their items is not good at all for the price. Whoever their buyers are should be sacked and get in people who understand what the public want, not what the the company THINK they want. Paying over the odds for clothing does not mean great quality. In fact this company sell clothing items either too long in the sleeves, trousers that are not what the size states they are, to name but two. I live in Kent, and the store in Dover has closed down recently. It has moved down nearer the sea front selling food only. This shopping precinct idea came from Dover District Council, and anyone living locally knows what this means. It most likely means that like everything else DDC get up to, it will fail. Seems like M&S didn't do their homework!! Who on earth is going to make a special trip to Dover to shop in Marks, for example, when they can drive a short distance to Canterbury and shop in that store which sells food also. It is very big. Come on Marks, get your act together and get with the times. Oh, and don't do what all the others are doing....self service checkouts. It is a fact people, that every single item you buy, the price of it being scanned at a REAL checkout by a REAL person, has been factored in to the total cost. If they want self service then insist on a discount for doing so or DON'T use them.”
“My wife and I decided to check on our insurance costs and have both changed to M&S insurance for our cars because of the saving and and very efficient service from their telephone assistant Roxanne who was patient polite and very helpful with all my questions. My wife and i have both signed up our insurance with M&S.”
“The Nottingham store is always clean and presentable; holds ample varied selections of clothing, shoes, etc., and although the food section is not overly large, it always has plenty of foodstuffs to choose from.
I have found the staff in this store to be very approachable, friendly, helpful and professional. It is a very nice store to shop in.”