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Marks And Spencer Reviews

2.9 Rating 2,145 Reviews
44 %
of reviewers recommend Marks And Spencer
Company Reviews Questions Metrics Info
2.9
Based on 2,145 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 46%
Accurate And Undamaged Orders
Greater than 70%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Over A Week
Customer Service
2 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Marks And Spencer Reviews

About Marks And Spencer:

Marks & Spencer are one of the UKs top department stores with a substantial range of products available online. All M&S clothing and home products are available through www.marksandspencers.com, as well as some online exclusive products.

Visit Website

Phone:

0870 6080505

Location:

Waterside House, 35 North Wharf Rd
London
W2 1NW

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Jennifer Guy
Unverified Reviewer
“Marks and Spencers-poor Marks and Spencers-poor To the person who packed my fruit gift hamper, kindly sent by friends of mine- You could SEE the bananas were blackening,you could SEE the grapes were unfresh and falling off from the stem, you could SEE the mandarins were discoloured- VERY POOR MARKS AND SPENCERS updated review-AWFUL SERVICE, after being promised a replacement basket, then hearing nothing,I sent a comprehensive email plus pictures to M and S ,this had been a gift sent to me, so I had no receipt, but I detailed all the numbers on the box, I enclosed images showing banana skins and cut open bananas with black patches on skin and flesh-inedable-soft grapes which has fallen from the stem,old,satsuma with brown patches on the skin,and one which later proved dry inside-poor quality fruit-today,after ineptitude for 4 days,on 19/4/24,5 days later I spoke to a superviser, he questioned 'black' bananas!!!!?-I call any banana with black patches on the flesh unappetising and inedable!-I can't have the promised replacement as they would notify the sender, and I certainly do not want to upset my friends. BEWARE SENDING ANY FRUIT GIFT FROM MARKS AND SPENSERS,AS I'VE EXPERIENCED, IT WILL NOT BE FRESH,AND YOU WILL BE PALMED OFF WITH OLD STOCK,APPALLING.[trying to add photos but am not being allowed to]”
Helpful Report
Posted 8 hours ago
Anonymous
Unverified Reviewer
“I stopped using M&S after they took down their Christmas 2023 video bending down to hamas supporters and ditching the traditional British values. This shop has no place in UK.”
Helpful Report
Posted 11 hours ago
H
Verified Reviewer
“I ordered some goods online and needed to return some of them. I took them back to Malvern M&S . I was assisted by Candice who was lovely friendly and most helpful. All sorted within minutes. Thank you”
Helpful Report
Posted 3 days ago
Barbara Cullie
Verified Reviewer
“In the past month I have ordered items with next day delivery , last month it was 2 days late, this week should have arrived yesterday and no sign of it arriving anytime soon. No help from X staff. If I want something next day I certainly will not use M&S. Trustpilot gives 1 and a half stars, not surprisingly”
Helpful Report
Posted 1 week ago
France’s Cunningham
Verified Reviewer
“Best ever fish cakes tasteless really awful”
Helpful Report
Posted 1 week ago
""
Verified Reviewer
“I am trying to return a top I bought online but M&S's online Return function has not working for 2 days - and I have an account. How am I supposed to return it? The only M&S store near me is food only”
Helpful Report
Posted 1 week ago
P&J Mashford
Verified Reviewer
“Same for us none of the above. Just so very disappointed with the “Oh so caramelly buns,” that disappointed, I could not eat the dry buns! The advert for them really scammed us all in to buying them hook line and sinker, never again. WHERE WAS THE CARAMEL?”
Helpful Report
Posted 2 weeks ago
Neville Shucksmith
Unverified Reviewer
“Just tried M&S gastro pub lamb moussaka, really awful quite tastelless.normally we buy the cheaper one which is much better.been to Greece ten times so we have a good idea what moussaka should taste like. We are seriously thinking stopping buying food from M&S because the prices really going up and in most cases the quality is Goliath down.”
Helpful Report
Posted 2 weeks ago
Anonymous
Unverified Reviewer
“Hello. Non of the above was a problem. My issue is. We’ve just had your new caramel hot cross buns!! I will use the word caramel loosely as there was non. The most disappointing food item I’ve ever had from Marks and Spencer”
Helpful Report
Posted 2 weeks ago
Jyoti
Unverified Reviewer
“This is the one brand where return is no headache at all .. No tension, no drama, simply return.. I would have given 100 stars”
Helpful Report
Posted 3 weeks ago
Anonymous
Verified Reviewer
“I've been a good customer of M&S clothing for years but I am unlikely to continue to be so following your installation of primarily self scan tills at Wolstanton store. Today there were only 2 people on the general till dealing with one person with a problem causing severe queue. Only one helper on the self scan tills and all had customers waiting for help. My problem was getting the credit card loyalty vouchers to work. No instructions. Lots of disgruntled customers. Very few staff. Wanted gift receipt but unable to work this out on the machine. Retrograde step M&S and you're likely to lose customers and goodwill.”
Helpful Report
Posted 3 weeks ago
Long Term Customer
Verified Reviewer
“Now disappointed by lack of staff to help. No chairs in store for the elderly. Machines are fine if you have good eyesight, good hearing and are computer literate. You are excluding your most loyal customers. I am voting with my feet.”
Helpful Report
Posted 3 weeks ago
Anonymous
Unverified Reviewer
“I had a beautiful sparkle candle in a glass holder as present. I went to use it, tried to take very the large label off only for half the label to be left behind ! I know when I try to remove the rest of the label it will be impossible and possibly scratch the glass. Very disappointing as there are easy peel labels on the market M&S could have used.”
Helpful Report
Posted 3 weeks ago
Natalie Mann
Unverified Reviewer
“Absolutely awful I tried for ages to get a set of cushions tkk on match my bedding set so was so excited I got them I ordered them next day delivery only one turned up then they said it will be the next day with DPD when it arrived I knew it was wrong as it was so small they sent me a cover no cushion and the wrong one every time I order with them there is a problem so I phoned again and the customer service agent couldn’t even get the order no right it’s a absolute joke now I have to go all the way into the store to return never will I shop there again I went on to trust pilot and wow there are so many complaints don’t shop there I will stick with Next from now on”
Helpful Report
Posted 4 weeks ago
Cheshire Family
Unverified Reviewer
“awful awful customer service. Bought a faulty duvet (expensive goose & down) that is flat in some areas. It's not plumping up and I think some squares have more filling than others. Customer service admit that this is not normal standard but hide behind their no refund or exchange policy. If a company admits that a product isn't meeting normal standards, surely the customer should be refunded - keep that loyal customer happy so that they buy from you again and not your competitors. Well I will not be buying online again. I'm so unhappy with how Ive been treated. I do my food shop in their stores, but don't want to give them a penny more after this incident.”
Helpful Report
Posted 4 weeks ago
Derek Adamson
Unverified Reviewer
“The new style food shops of marks and spencer are not designed purely for the pop in and get a few bits and maybe lunch any longer. It lends itself to a full weeks shopping trip, isles are wide and easy to manoeuvre, plenty of choice more like a delicatessen than a main stream supermarket. And one must never forget the “yellow label” search and get excellent food for even cheaper!”
Helpful Report
Posted 1 month ago
A. Stephens
Verified Reviewer
“Gastropub meals are overpriced in comparison to value for money. £6.50 for about £1.50 worth of food. Tasty = yes. Size of meal = child’s portion. (And I personally only eat very small meals (5’ 6” @ 9.4 stone)) Amount of meat expected = minimal. I’d personally go to Sainsbury’s, Tesco, Aldi, Lidl etc. better value for money! Won’t be buying again! Also had the style of a boil in the bag army meal.”
Helpful Report
Posted 1 month ago
Anonymous
Verified Reviewer
“I live in South Africa and sent mum a bunch of flowers to the U.K. for Mother’s Day. She is elderly and these types of communications speak volumes. I was surprised to not have heard from her by the end of last Sunday so I checked to see when the delivery had happened and the flowers had been dropped off at completely the wrong house! Luckily I had a pic from the couriers proof of delivery, but my poor mum had to get dressed and walk to the house in the pouring rain and carry the box back! A totally ruined surprise, not to mention shambles on every level! I contacted M&S and their response was a basic ‘sorry your mum had to walk in the rain’ and send me a £10 e-card which is of no use to me as I live in Africa, and it’s also of no use to my mother as she wouldn’t know what to do with it! I also don’t want to spend more money with this company! I told M&S all this and they couldn’t care less - saying that they are sorry that I’m not satisfied!!!”
Helpful Report
Posted 1 month ago
Susan Childs
Verified Reviewer
“I ordered my daughter Mother’s Day flowers 100 Daffodils they were amazing I love M&S even tho I don’t have one here in Lanzarote I order from the UK fabulous. You have made me and my daughter extremely happy 😃”
Helpful Report
Posted 1 month ago
June Knighton
Unverified Reviewer
“Just visited M&S Castle Point, so disappointed in quality of own brand ladies clothing, poor quality, poor display (on hangers, garments full of creases, you need to invest in some steam irons) cheap nasty fabrics. Certainly not the store it once was, up your game M&S. I must say the gents section looked very smart in comparison.”
Helpful Report
Posted 1 month ago
Marks And Spencer is rated 2.9 based on 2,145 reviews
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