“PLEASE - save your money, time and keep your anxiety levels low by NOT using this company.
Their 'service' is so disorganised and their customer interface, just ignorant of the trouble that they cause by being inefficient.
Certainly do NOT fall into the trap of accepting any promises, over the phone or on line, that you will get discount or refunds by continuing to persevere with them.”
“The customer service is diabolical and misrepresentative. DO NOT use this company, they do not carry adequate parts in the van for the first call out so you have to pay for the second call out (surprise surprise!), the parts ordered are more expensive than any other supplier on the internet.We had to wait 10 days for part, that never even came, which was available for next day delivery from a varirty of suppliers on the internet. This company should be avoided at all costs...a complete rip off !!”
“terrible service, the engineer did not have a clue what he was doing, I explained it was a NEFF oven and problem with the door, however he didnt know what he was doing, I had to tell him what to do, and he even said it may not be fixable, what a rip off, he held the door as I fixed it”