Mankind Reviews

2.00 Rating 8 Reviews
25% of reviewers recommend Mankind
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Visit Website

0844 2495023


Location: Customer Service Department
Meridian House,
Gadbrook Park,
Gadbrook Way,

Health & Beauty
Health & Beauty

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"Ordered items over £100 on 01.12.2018 for Xmas presents ,website appeared items in stock,after 2 weeks contacted their customer services as order wasn't dispatched,they promised me that I can get order by Xmas as they aspecting back to stock 17.12.2018,still didn't received anything until now,Xmas ruined."
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Posted 3 weeks ago
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"I made an enquiry about their Christmas Gift Box 2018 and was sent a link showing what was inside the box. What arrived was totally different. I ordered 2 boxes one to be sent to the Algarve. Mankind will not cover the cost of return even though I've been miss sold. I have bought many items from them in the past and cant believe how I've been treated."
Helpful Report
Posted 2 months ago
"This company shipped me three premium bottles of soap wrapped in newspaper, like a Chinatown herbalist, with one frankly open and leaking. The box was soaked through, half the bottle was empty. Upon writing customer service the next day, I was informed that without photographs of the damage, they could not process a request. How could I have possibly known this when just 18 hours before I had thrown away a soap-sodden box. No refund, no resolution, no help. Just demands. Thanks for making it easy to never order from Mankind again."
Helpful Report
Posted 4 months ago
"Brilliant website great choice and deals perfect delivery and customer service def buy again"
Helpful Report
Posted 10 months ago
"Immediate delivery. Products arrived as described."
Helpful Report
Posted 11 months ago
"I have a verified review at TrustPilot and anyone considering to buy should first look very carefully at other reviews."
Helpful Report
Posted 11 months ago
"Ordered 28/11, with a 3-5 day delivery.... despatched 3/12 some 5 days from order. 20th December still waiting for the item which was a Christmas present to arrive. Shocking customer service, several messages sent over 3 weeks requesting tracking information, couldn't even tell me the carrier. They were expecting me to wait until 03/01, where was it coming from??? I got no where with the idiots on the other end of the messages so opened a case with PayPal and escalated to get my money back. Will never order from them again"
2 Helpful Report
Posted 1 year ago
"Mankind is the worst online shopping site I've ever used. Maybe it works if you are Uk customera, but the overseas shipping is disastrous. I ordered some skincare and waited for 2 weeks. The shipping tracking did not show any update. It was forever "left the UK and is on it's way". I sent a message to check the status and mysteriously, I received a reply that the package was "in London ready for transit". I waited for more than 1 month, still nothing. So I wrote another email, then they admitted the parcel seems to be lost. I gave up and asked for the refund. Due to the recent fall in British Sterling, I lost 5 pounds on the exchange rate. So i paid 5 pounds for absolutely NOTHING. And my reply from Mankind was "there is nothing they can do". So in short, i made an order, wasted my time to liaise and track my parcel, received nothing. I paid 5 pounds transaction cost and Mankind refused to bear any responsibility on that. Obsolutely worst customer service I have ever seen. Stronly advise people not to shop there again."
3 Helpful Report
Posted 2 years ago
Mankind is rated 2.00 based on 8 reviews

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