Mankind Reviews

2.33 Rating 6 Reviews
33% of reviewers recommend Mankind
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0844 2495023


Location: Customer Service Department
Meridian House,
Gadbrook Park,
Gadbrook Way,

Health & Beauty
Health & Beauty

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"This company shipped me three premium bottles of soap wrapped in newspaper, like a Chinatown herbalist, with one frankly open and leaking. The box was soaked through, half the bottle was empty. Upon writing customer service the next day, I was informed that without photographs of the damage, they could not process a request. How could I have possibly known this when just 18 hours before I had thrown away a soap-sodden box. No refund, no resolution, no help. Just demands. Thanks for making it easy to never order from Mankind again."
Helpful Report
Posted 1 month ago
"Brilliant website great choice and deals perfect delivery and customer service def buy again"
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Posted 7 months ago
"Immediate delivery. Products arrived as described."
Helpful Report
Posted 8 months ago
"I have a verified review at TrustPilot and anyone considering to buy should first look very carefully at other reviews."
Helpful Report
Posted 8 months ago
"Ordered 28/11, with a 3-5 day delivery.... despatched 3/12 some 5 days from order. 20th December still waiting for the item which was a Christmas present to arrive. Shocking customer service, several messages sent over 3 weeks requesting tracking information, couldn't even tell me the carrier. They were expecting me to wait until 03/01, where was it coming from??? I got no where with the idiots on the other end of the messages so opened a case with PayPal and escalated to get my money back. Will never order from them again"
2 Helpful Report
Posted 10 months ago
"Mankind is the worst online shopping site I've ever used. Maybe it works if you are Uk customera, but the overseas shipping is disastrous. I ordered some skincare and waited for 2 weeks. The shipping tracking did not show any update. It was forever "left the UK and is on it's way". I sent a message to check the status and mysteriously, I received a reply that the package was "in London ready for transit". I waited for more than 1 month, still nothing. So I wrote another email, then they admitted the parcel seems to be lost. I gave up and asked for the refund. Due to the recent fall in British Sterling, I lost 5 pounds on the exchange rate. So i paid 5 pounds for absolutely NOTHING. And my reply from Mankind was "there is nothing they can do". So in short, i made an order, wasted my time to liaise and track my parcel, received nothing. I paid 5 pounds transaction cost and Mankind refused to bear any responsibility on that. Obsolutely worst customer service I have ever seen. Stronly advise people not to shop there again."
3 Helpful Report
Posted 2 years ago
Mankind is rated 2.33 based on 6 reviews

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