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M&P Direct Reviews

1.9 Rating 30 Reviews

23 %

of reviewers recommend M&P Direct

Company Reviews

1.9

Based on 30 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone

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M&P Direct 1 star review on 18th August 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“M&P's couriers (DPD) failed to deliver my paddock stand. After investigating M&P informed me DPD had delivered it to a completely different address two miles from where I live. After four weeks of correspondence they have to date failed to resolve this issue by giving me either a replacement or refund, even though I have the full support of the Consumers Act. If you decide to deal with this company after reading my review please proceed with caution.”

Posted 4 months ago

“I ordered an item through eBay. . They don't even had the item, they took my payment, I've asked for my money back but they ignore me messages. What they've done is plain and simple, e, FRAUD, THEFT They should be kicked off eBay. And I will do what I can to make that happen. They don't know me and I'm like a dog with a bone..”

Posted 5 months ago

“Will take your money but not service your bike. Then the bike fails and they do a cover up at 700 miles. Had to buy a new R1250GSA and am still trying to get some form of recourse. 4k down the drain. I hear mandp have now lost the bmw franchise Absolute loosers”

Posted 7 months ago

“Testing...text let alone 3+3 images of boots & receipts etc not uploading”

Posted 7 months ago

“World wrost service very bad service. My parcel reach in raiwind on 12 August today is 18 August but not deliver .”

M&P Direct 1 star review on 18th August 2023

Posted 8 months ago

“M&P ARE NOThonest about some items, be careful. I booght a “ Halogen Headlamp” that was how it was listed, on arrival there was no bulb, I complained but was told that bulbs are not included, NOT good enough.”

Posted 1 year ago

“Purchased a screen from thier ebay shop it said it comes with fitting kit it does not, it comes with 2 brackets fixed to the screen. I Contacted them by phone they said someone will get back to me they did not, then emailed no response they claimed they replied but they did not until i rased a case with ebay, then claimed that the 2 brackets attached to the screen are a fitting kit, its not its two brackets attached to the screen. I would avoid using them as their customer service is non existant, i wont be using them again.”

Posted 1 year ago

“Caught doing 120mph on customers bike!!!!! I visited the BMW Motorrad showroom and purchased an s1000rr sports bike, this bike cost around the £20,000 price tag, following my purchase I then decided to have additional carbon fibre parts added to the bike costing a further £4000, upon having these parts fitted I collected the bike from the dealership to find my bike was very hot and I was under the assumption that someone had been riding it. Now, this didn’t bother me until I arrived home and decided to check my tracker that was fitted to the bike, the report then outlined that M&P mechanics had been out on the bike thrashing it around at 120 mph in a residential area, the bike had only covered 44 miles on the odometer and was still in its running in period, This obviously made me furious so I called the dealership the following morning. The dealership came back to me via email offering me money to keep my mouth shut and not to take any of this to public or social Media, they advised me also that they had spoken to the mechanic in question and they had apparently given him a warning over the situation, how this is not a sackable offence il never know. I rejected their offer and said I wanted to reject the bike as I didn’t think it was fair for someone to be doing that to a brand new bike that I had just paid £24k for which could possibly bring on issues with the bike in the future. Couple of Months have passed since the incident and I have eventually calmed down over the situation and I returned to the store to Purchase another bike with a friend, I had the intention of buying another s1000rr bike for around the same price as before and my mate was going there to purchase a brand new KTM superduke r costing around £18k, after being in the store for around half hour the salesman that we were dealing with had a phone call on his desk from a manager called Chris eady telling him not to serve us, they don't want our custom and to leave the store. Considering all this hassle was not from my doing and I’m basically getting rejected from their store for no reason other than the problems they caused I find it quite disgusting, so not only have they lost out on 2 new bike sales totalling over £40k, they have now lost 2 regular customers. I’m just putting this out there to pre warn customers about the way this dealership treats their loyal customers.”

Posted 1 year ago

“Bought an Ex-Demo Piaggio scooter from these guys. According to them, if anything goes wrong with, what is meant to be, an as new bike, within the first 30 days of ownership then they can ignore your consumer rights and not give you a full refund because they are allowed to fix the problem first and then continue to ignore your requests and consumer rights. I believe this is called coercion. Approximately 7 months later, the bike has since had a few more issues, M and P have since again declined to refund any part of the bike (and in fact have stated that nearly 2000 miles is a very very long way for a commuter vehicle to travel in that time...), they now have my bike and my money and are ignoring all my communications to try and resolve the matter Oh and this is primarily dealing with one of the partners of the business!! So no hope to had here it seems. However, all other staff have been polite, friendly and had the vehicle not been awful, the experience would probably have been good. If you chose to shop with M and P, you chose to roll the dice.”

Posted 1 year ago

“Total shambles it two weeks instead of three days sent the wrong part and then deducted £3.35 out of my refund for postage never again certainly gone down hill in recent years”

Posted 1 year ago

“I ordered a set of brake pads, a day after they were due I received an email saying they weren’t in stock and would I like a similar make or refund. I chose the other make as my bikes off the road and I’d already waisted a week. I’ve heard nothing since accepting the replacement, no acknowledgement and no parts. Order elsewhere!”

Posted 1 year ago

“I had very bad dealings with this company off eBay,bought an electrical device for my motorbike,was faulty upon me recieving it,now under the 7 day money back guarantee I'm entitled to a full refund,they refuse to pay the return p and p costs,also refusing to refund me straight away,contacted eBay and thankfully they are sorting this out so they can pay return postage fees and refund me straight away. Terrible company to deal with,ignoring messages and just the general tone of their messages at certain ones they do reply. Keep away,better quality shops out there”

Posted 1 year ago

“They are the slowest courier service of Pakistan.. it take 6-8 days for Normal deliveries to be deliver...”

Posted 2 years ago

“Ordered mineral oil via ebay for my classic kawasaki. Decided to ship me semi synthetic because they never had any, without even bothering to check. Bike now off the road for 5 days and oil ordered locally. Bunch of clowns. Customer care very poor.”

Posted 2 years ago

“Avoid - Ordered items showing 'in stock' but they weren't, they kept moving the delivery date. Very poor service and now and unlikely to get the touring screen for when I needed it. Communication ok from the customer service, but the process is a mess. In my opinion its worth paying more elsewhere and getting the items paid for instead of giving them the use of your money while you fight for a month to try to get what you have paid for, then having to buy elsewhere anyway.”

Posted 2 years ago

“Ordered a item on ebay and if i had known it was coming from m&p i would not have bothered they had Dpd deliver it and left no card turns out it was left in a safe place right next to my front door in full view of anyone walking pass my house we do not have a fence or gate just a driveway. So it was taken they could have taken it to any neighbour as our note said "leave parcels with a neighbour or in a safe place in front of our door is not in my opinion a safe place. WHY NOT A NEIGHBOUR ???have now lost £94 thanks M&P you are a disgrace.”

Posted 2 years ago

“never buy a jt drive belt they last 1000 miles if your lucky.beware there also being sold on ebay by trumpet tyres. oe quality my uranus.buy cheap buy twice”

Posted 2 years ago

“If I could give them a nil star rating it would be fair. They sold items that they didn't have in stock, then sent an incomplete order, which was useless as I wanted a full set. I returned the stuff that they sent me and they offered a refund for the goods returned, not the total amount that I paid as per original order. I am still waiting for the refund after 20 plus days of waiting. Deal with this company at your own peril and be preapred to be ripped off.”

Posted 2 years ago

“Reviews About M&P Direct Logo M&P Direct Reviews 2,612 • Excellent 4.5 stars: Excellent 4.6 In the Motorcycle shop category Reviews Excellent 87% Great 5% Average 2% Poor 2% Bad 4% Filter by: All reviews service delivery price product company item time order part year ... Search reviews James Tittensor 8 reviews 1 star: Bad 13 hours ago I purchased a KTM Super Adventure S… I purchased a KTM Super Adventure S from M&P Swansea from salesman Chris Collins. The process was fantastic until I paid in full. Then the problems began. I would not recommend this company to anyone buying a motorbike. I am 60 year old & I believed I knew people. I was supplied a brand new motorcycle but not all the advertised extra's were fitted. I have tried to resolve the situation but M&P are not playing ball. I only want, to enjoy my bike with the advertised extras. Why can't M&P just do the right thing.”

Posted 3 years ago

“Frustrating website”

Posted 4 years ago

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M&P Direct is rated 1.9 based on 30 reviews