“I spent a few days peeking at an item that caught my eye in the sale - a Song Loveseat, in Topaz. Then one day the sale was over!!! I phoned immediately and was very quickly assured I could still buy a remaining item at the sale price. Phew! Delivery was prompt (2-3 weeks after purchase as the item was already in stock) and I was kept informed beforehand. The delivery men were efficient, friendly and charming; my chair was installed and the linen steamed to smooth any creases. My new chair is beautiful, the colour is deep and rich, the fabric is of fantastic quality, and it's SO comfy. It's surprisingly roomy too despite a neat footprint, lovely to sprawl on when just me and easily holds me and my partner when we want to watch telly. Not cheap, even at sale price, but then it is a very classy piece of furniture.”
Hi there Catriona, thank you for taking the time to leave us a review. It's lovely to hear that you are enjoying your wonderful new furniture, I'm sure it looks lovely in your home. We do have a great delivery team here at Maker&Son, your kind words are much appreciated. We hope you enjoy your furniture for many years to come and please do reach out to us if we can ever be of any help. Warm regards, The Maker&Son team
“From James arriving with his van with a sofa in it to try and see all the fabrics to the sofas and rug arriving today has been an absolute dream. The constant updates from Caroline have been fantastic. I have never been so well looked after. As for the products… INCREDIBLE. Stunning pieces of furniture. Thank you”
Hello there, thank you so much for taking the time to leave us such a lovely review. We are so pleased to hear that your experience at Maker&Son has been so positive. I will be passing your kind feedback on to my colleagues, they will be thrilled to hear this. Please do reach out to us if we can ever be of any assistance and we hope you enjoy your lovely new furniture for many years to come. Warm regards, The Maker&Son team
“I was impressed by your delivery team. They were on the doorstep as the church clock struck eight and quickly got the sofa set up. I was shown how to take the covers off and they left the care booklet
The sofa looks good (and feels when you sit) as I expected. It goes well in the room though there is going to be a lot more rearranging of furniture before I have the sitting room I have planned - not least the delivery of the smaller sofa I have on order.
Finally, thanks to all the Maker & Son team including the ladies in the showroom who were so helpful when I came. it was well worth the visit”
Hello Anthony, thank you so much for your kind words. We are so pleased to hear that you are enjoying your wonderful new Sofa and we look forward to you receiving your additional Love Seat soon. It was a pleasure to meet you when you came to visit our showroom and we are pleased to hear you had a pleasant experience. I will be sure to pass your feedback on to our delivery team, they will be happy to hear this. Warmest regards, The Maker&Son team
“Have just taken delivery of my second piece of furniture, Song Little Armchair in beautiful Amazonite linen and as before, a seamless delivery ahead of the original schedule. I even had the cushions plumped and positioned on my Loveseat, (in Citrine linen) what service! These pieces are an investment but worth every penny. They are my treat to myself.”
Hi there Sarah, thank you ever so much for leaving us such a great review. We hope you are enjoying your lovely new Song Little Armchair and I'm sure this looks great alongside your Loveseat in Citrine. Once again, thank you for choosing Maker&Son and we hope you enjoy your furniture for many years to come. Please don't hesitate to reach out to us if we can ever be of any assistance. Warm regards, The Maker&Son team
“From start to finish, I felt I was getting a bespoke and genuinely caring service with Immediate response and helpful advice.
Most particularly, when something went wrong - a sofa that wouldn’t fit up my stairs- the situation was dealt with abs a solution suggested swiftly and efficiently and I couldn’t fault the way it was sorted out. That, to me, is the test of customer service.
The delivery guys have been absolutely brilliant both with the original and replacement trips: they could not have been more helpful, relaxed and friendly.
As for my furniture, I’ve yet to really try it out, but it certainly looks fantastic and the jute rugs are absolutely gorgeous too.”
Hi Fiona, thank you so much for leaving us such a glowing review. We are so pleased to hear that you felt you were getting a bespoke, caring service- that is really what we strive for. I will be passing your lovely feedback on to our delivery team, they do go above and beyond and work so hard. Please do not hesitate to reach out to us if we can be of any assistance in the future. Thank you again for choosing Maker&Son, it means so much to us. Warm regards the Maker&Son team.
“Absolutely thrilled. Service has been above and beyond. Most impressed with how quickly the company responded to my enquiries with some one visiting us almost the next day! Our sofa is absolutely beautiful to look at and so comfortable and the rug we ordered has made the room! Thank you to all at Maker and Sons. So impressed with product and such polite friendly and prompt service!”
Hi there Isabella, thank you for taking the time to leave us such a lovely review.
We are delighted to hear of how lovely your experience with Maker&Son has been and we hope you enjoy your furniture for many years to come. If we can ever be of any help in the future, please do reach out to us! Warm wishes, The Maker&Son team
“Every dealing we've had with Maker&Son has been lovely.
In their showroom we were left alone when we wanted to be, and helped immediately when we wanted to be. 100% of the sales patter was relevant and helpful - that's unusual in our experience.
We were there to try out the mattresses and mattress topper. For now we have only purchased the mattress topper, and wow are we glad we did! Two people with very different preferences for a bed surface are both delighted with the topper - we didn't think we could both love the same surface and yet thanks to Maker&Son here we are.
You may wince at the price tag (we did) but we're here to tell you that it's worth it. The production quality is amazing, the design is intricate and ingenious, and 100% natural materials are almost impossible to find in mattresses.
Everyone we've dealt with has been amazing. Thank you Laura, Naomi, and the London delivery team!”
Hi there Lindsay, thank you so much for your kind words- this means so much to us. We are very pleased to hear that you are enjoying your lovely new Mattress Topper! I will be passing your feedback on to Laura, Naomi and our delivery team, they will be so pleased to hear this. If we can be of any further help in the future, please do reach out to us. Warm wishes, The Maker&Son team.
“Innovative sales approach for a high-quality product. Not cheap, but worth it. Excellent service after sale agreed (not just as part of sales effort, which is v slick) which is important, shows company ethos. Highly recommended.”
Hi there Marc, thank you so much for your wonderful review. We are very pleased to hear that you were happy with the service you received throughout and we truly appreciate this feedback. Please reach out to us if there is anything more we can help you with. Warm wishes, The Maker&Son team
“Great experience visiting the showroom and getting a lovely new couch delivered within 4 days! Very professional delivery team too. And best of all, the couch is super comfy”
Hi there, thank you very much for taking the time to leave us a wonderful 5 star review. We are so pleased to hear you are enjoying the comfort of your new Sofa. Thank you aswell for your kind words about our delivery team, I will be passing this feedback onto them. Please do get in touch if we can be of any help in the future. Warm wishes, The Maker&Son team
“Everyone I encountered from Maker&Son was friendly, polite and helpful.
Responded to my questions quickly and efficiently.
I am very happy with my new rug, looks great in my sitting room.”
Hi Sally, thank you so much for your kind words and 5 star review. We are very pleased to hear you are enjoying your new rug, they really are wonderful. Please do reach out to us if we can be of any further help to you. Warm wishes, The Maker&Son team
Hi there, thank you so much for taking the time to leave us such a wonderful review. We are so pleased to hear you're enjoying your new Love Seat. Please do reach out to us if we can be of any help in the near future. Warm wishes, The Maker&Son team
“We are very happy with our gorgeous new sofa, it is so comfortable and is very welcome addition in our home.
It has been a pleasure to deal with Maker and Son and we only had to wait for a couple of weeks from placing our order to delivery.
We weren’t very happy that the delivery van parked on the grass verge outside our house, it did make a horrible mess. Having mentioned this in feedback to Maker and Son, they have apologised profusely and offered to repair and re seed the damaged verge.
We would highly recommend these gorgeous sofas and chairs and look forward to further additions from Maker and Son in our home in the future.”
Hi there Gillian, I am ever so sorry to hear of this, please accept my sincere apologies for the damage this made to your grass verge. Please be assured I have made our delivery team aware as this is completely contrasting to their usual impeccable standards for delivery. If you would like to speak to anyone further about this incident, please do let us know and we will be more than happy to speak to you. Warm regards, The Maker&Son team
“The sofa only arrived yesterday but I already think it might be the best purchase I’ve ever made…From start to finish the service received from Maker & Son was exceptional and the sofas genuinely are the most comfortable in the world. My only regret is not buying one sooner!”
Hi there, thank you ever so much for your kind words and 5-star review. Your Malachite Song Sofa looks wonderful in your home and we are so pleased to hear how much you are enjoying it so far. Please do reach out to us if we can be of any help in the future and thank you again for choosing our furniture for your home. Warm wishes, The Maker&Son team
“I’m very please with my song armchair. Not only the quality is amazing and beautiful but it’s even larger than what I imagined. And now I can confirm that they are indeed very comfy but without sinking to deep. I’m also really impressed with how they thought about important details in the making of their chair. (Like integrating a system that will prevent your back cushion to fall out of shape and support) Finally, the customer service and the delivery team were perfect.”
Hi there Kelly, thank you so much for your kind words and 5-star review. We're really pleased to hear you're enjoying your lovely new Song Armchair and the great customer service you received. Please do reach out to us if we can be of any help in the future. Warm wishes, The Maker&Son team
“Excellent customer service and fabulous sofas. I purchased the song sofa and it's genuinely the comfiest sofa I've ever owned. Great experience with this company from start to finish.”
Hi Amanda, thank you so much for your kind words and 5-star review. We are so pleased to hear of the great service you have received and that you are enjoying your lovely new furniture. Please do reach out to us if we can be of any further help in the future. Warm wishes, The Maker&Son team
“Excellent customer service and very comfortable mattress.
1st nights sleep was so good we woke up late!
The initial chat pop up online was very helpful with my decision making and they also checked on delivery timescales immediately too.
Contact throughout with updates from the team and the delivery was communicated on the day too, plus on time. Everyone we spoke to was very clear, friendly and very easy to deal with. Would highly recommend.
I will have to save up for a chair now too.”
Hi Jennifer, thank you so much for the 5 star review and your kind words. We are really pleased to hear how your overall experience was at Maker&Son and that you are enjoying your wonderful new mattress. We look forward to helping you with a lovely armchair in the future. Best wishes, The Maker&Son team
“Excellent service and advice from Hannah , when we purchased our beautiful wool rug . Fabulous quality rug , we are VERY happy with it . Friendly and very helpful delivery guys . So from start to finish it has been a great experience.
Highly recommend Maker & son fantastic company .”
Hi Lisa, thank you for leaving us such a lovely review, this is great to hear. We hope you enjoy your lovely Stone Looped Wool rug for many years to come and please do reach out if we can be of help in the future. Warm wishes, The Maker&Son team
“My Maker & Son order has been a very pleasant one. From the first phone call I made to them and up to the delivery, everything was perfect. The staff could not have been more kind and obliging. Nothing was too much trouble and they know the product very well. I absolutely love my new mattress and look forward to ordering a sofa soon. Great company and so refreshing to actually deal with real people as opposed to a screen, making it a much more personal and enjoyable experience. Thanks so much”
Hi there Alisa, thank you so much for your kind words and 5 star review. We are so pleased you are enjoying your new mattress. We look forward to helping you choose your perfect sofa and please do get in touch if we can be of any further help in the meantime. Warm wishes, The Maker&Son team
“Stone looped rug 4 x 3 m. This rug is a lovely neutral colour with an interesting texture and is warm and springy underfoot. The Maker and Son website is very inspiring and easy to navigate. The delivery team were very professional and saw that all was well before they left. Very good all round. Thank you. Victoria”
Thank you so much for your lovely review, Victoria. We are so pleased to hear that you are happy with your new Stone Looped Wool Rug, they really are wonderful. I will be sure to pass your kind feedback onto our delivery team, they will be so pleased to hear this. Please do reach out to us if we can be of any help in the future. Warm wishes, The Maker&Son team
“This is the second time I’ve bought from Maker & Son and once again the whole process has been an absolute pleasure. It feels very personal and professional - Hannah bought samples to my house to choose from, after which Darren came with his team to install the rug, even moving my furniture and making sure I was happy with the rug and it’s position. Needless to say, I absolutely love it! It’s made with the same very high quality of all the Maker & Son products that I’ve come to expect. A great product and a great brand!”
Hi there, thank you so much for taking the time to leave us such a lovely review. We are so pleased to hear that you are happy with your new rug and I'm sure this looks fantastic in your home. We really do strive to provide a personal experience for our customers, so this is great to hear. Please do reach out to us if we can be of any further help in the future. Warm wishes, The Maker&Son team
