“Maker&son may be quick to sell you something, but plesse do not expect anything from them when you have a complaint. Our couch's fabric is falling to pieces (it is 2 years old) and Emma from Maker&son has ghosted me. Quick to take thousands of pounds from you, but very slow to correct a mistake. Disgusting.”
“I placed my order and as part of the promotion was told I would also receive an additional cover free of charge. As of today, and despite contacting the company about this item, I've not received it. Had I known it was not going to be sent I would have changed the color of the initial item. Additionally, I was also told I would have the option to pay for my purchase in installment before shipping. Not so much, instead I received an email nearly demanding the entire payment.Finally despite the fact, that some of the reviews I've read indicated customers having issues with the delivery company, all of my issues have been with the company directly and lack of timely response. Definitely did not recommend to a friend who asked and would not to others either based on this experience.”
“I do not recommend Maker&Son.
This company does a fabulous job leaping about in the countryside telling everybody what sensitive souls they are, and how wonderful they all are. This is all smoke and mirrors. Unfortunately they are rubbish at running a business.
I have lost a (huge) deposit (taken without so much as a blush when the company was already in trouble), and I have no sofa or chair. They couldn't organise their finances properly, and are now in liquidation.
Potential buyers beware! And thanks for nothing Maker&Son.”
“Appalling customer service after non-delivery of furniture I ordered in November 2022. I was told it would arrive by Xmas - it never appeared !! And now they totally refuse to acknowledge any correspondence I have sent them, in fact they have even blocked me on social media platforms.”
“NO SOFA OR CHAIR OR $15,000 DEPOSIT BACK.
HAVE BEEN OFFICIALLY INFORMED BY LETTER FROM SOLICITOR THAT THIS COMPANY HAVE GONE INTO LIQUIDATION.
DO NOT DEAL WITH THIS COMPANY.”
“DO NOT ORDER FROM THIS COMPANY THEY TAKE YOUR MONEY AND DO NOT REPLY. I orderd 2 instock items in the 1st week of November and they were due to be delivered the week before Christmas ..... They now have no phone lines sine Jan and they do not respond to emails or instant chat. AVOID THIS COMPANY AT ALL COSTS!!!”
