“Excellent customer service and fabulous sofas. I purchased the song sofa and it's genuinely the comfiest sofa I've ever owned. Great experience with this company from start to finish.”
Hi Amanda, thank you so much for your kind words and 5-star review. We are so pleased to hear of the great service you have received and that you are enjoying your lovely new furniture. Please do reach out to us if we can be of any further help in the future. Warm wishes, The Maker&Son team
“Excellent customer service and very comfortable mattress.
1st nights sleep was so good we woke up late!
The initial chat pop up online was very helpful with my decision making and they also checked on delivery timescales immediately too.
Contact throughout with updates from the team and the delivery was communicated on the day too, plus on time. Everyone we spoke to was very clear, friendly and very easy to deal with. Would highly recommend.
I will have to save up for a chair now too.”
Hi Jennifer, thank you so much for the 5 star review and your kind words. We are really pleased to hear how your overall experience was at Maker&Son and that you are enjoying your wonderful new mattress. We look forward to helping you with a lovely armchair in the future. Best wishes, The Maker&Son team
“Excellent service and advice from Hannah , when we purchased our beautiful wool rug . Fabulous quality rug , we are VERY happy with it . Friendly and very helpful delivery guys . So from start to finish it has been a great experience.
Highly recommend Maker & son fantastic company .”
Hi Lisa, thank you for leaving us such a lovely review, this is great to hear. We hope you enjoy your lovely Stone Looped Wool rug for many years to come and please do reach out if we can be of help in the future. Warm wishes, The Maker&Son team
“My Maker & Son order has been a very pleasant one. From the first phone call I made to them and up to the delivery, everything was perfect. The staff could not have been more kind and obliging. Nothing was too much trouble and they know the product very well. I absolutely love my new mattress and look forward to ordering a sofa soon. Great company and so refreshing to actually deal with real people as opposed to a screen, making it a much more personal and enjoyable experience. Thanks so much”
Hi there Alisa, thank you so much for your kind words and 5 star review. We are so pleased you are enjoying your new mattress. We look forward to helping you choose your perfect sofa and please do get in touch if we can be of any further help in the meantime. Warm wishes, The Maker&Son team
“Stone looped rug 4 x 3 m. This rug is a lovely neutral colour with an interesting texture and is warm and springy underfoot. The Maker and Son website is very inspiring and easy to navigate. The delivery team were very professional and saw that all was well before they left. Very good all round. Thank you. Victoria”
Thank you so much for your lovely review, Victoria. We are so pleased to hear that you are happy with your new Stone Looped Wool Rug, they really are wonderful. I will be sure to pass your kind feedback onto our delivery team, they will be so pleased to hear this. Please do reach out to us if we can be of any help in the future. Warm wishes, The Maker&Son team
“This is the second time I’ve bought from Maker & Son and once again the whole process has been an absolute pleasure. It feels very personal and professional - Hannah bought samples to my house to choose from, after which Darren came with his team to install the rug, even moving my furniture and making sure I was happy with the rug and it’s position. Needless to say, I absolutely love it! It’s made with the same very high quality of all the Maker & Son products that I’ve come to expect. A great product and a great brand!”
Hi there, thank you so much for taking the time to leave us such a lovely review. We are so pleased to hear that you are happy with your new rug and I'm sure this looks fantastic in your home. We really do strive to provide a personal experience for our customers, so this is great to hear. Please do reach out to us if we can be of any further help in the future. Warm wishes, The Maker&Son team
“I have recently purchased a jute rug from Maker & Son. the whole experience from placing the order to waving goodbye to the delivery team has been a joy.
Communication has been excellent, from when the order will be delivered down to half hour's notice of delivery, as requested.
I was a little taken aback by three people delivering the rug, but they were polite, moved furniture, took great care over the placement of both the underlay and the rug, cleaned up the minuscule amount of mess after them and were informative and courteous.
I hope to enjoy similar when the furniture that I have on order is delivered in a couple of months.”
Hi there Ian, thank you for leaving us such a wonderful review. We are so pleased to hear of your great experience with us at Maker&Son, it is lovely to hear. We hope you are enjoying your new Jute Rug so far and I will be passing on your kind feedback to our delivery team. We look forward to you receiving your additional new furniture, this will look lovely alongside your Rug. Please do reach out to us if we can be of any further help in the meantime. Warm wishes, The Maker&Son team
“I really can't fault the experience in any way - communication was professional, prompt and clear, and the delivery of my love seat was arranged only 2 days after I placed the order by the friendliest delivery team I have ever met! Well worth the money for such a high quality piece of furniture and brilliant customer service from start to finish.”
Hi Caroline, thank you for taking the time out to leave such a fantastic review. We are so pleased to hear of the great customer service you have received and I will be sure to pass this feedback onto our lovely delivery team. We hope you (and your furry friend) enjoy your furniture for years to come. Warm wishes, The Maker&Son Team
Hi there Daniel, thanks so much for the excellent review - and might we say, for such a gorgeously festive photo. Wishing you a very long and happy future with your sofa. Warmest regards, the Maker&Son team.
Thank you ever so much Julia, it's always lovely to read that you've found the Maker&Son experience such a pleasant one. If you require anything further in the future, please do just get back in touch, we'd love to hear from you.
Thanks so much for your kind review - we have passed the feedback on to Hannah and she is delighted she could assist. If you've any further thoughts, questions or queries, please do just let her know. Many thanks
“The experience ordering, organising delivery and set up of the sofa was extremely user friendly. The service was exceptional and the team (Will and Alex) who came to set up the sofa went above and beyond in ensuring the sofa fitted perfectly in the room and set-up for optimal comfort and aesthetic. They were efficient and so professional, and left the house and living room in pristine condition. I’m a client for life!”
Hi there Mary,
Many thanks for leaving such a wonderful review, we really appreciate you taking the time to write this. I will be sure to pass on your feedback to Will and Alex, they will be thrilled to hear this. If there is anything else we can assist with, please do get in touch. Warm regards, the Maker&Son team.
“Excellent personal service from start to finish. Would definitely recommend to friends and family. The otter love seat is absolutely gorgeous. Thank you.”
Hi there! Thank you for leaving us such a lovely review, I am so pleased to hear you have had a pleasant experience and that you are enjoying your Otter Loveseat. Feel free to get in touch if you ever need any assistance. Best Wishes, Maker&Son
“Love the furniture! Pricey but the quality is far superior to anything similar on the market! If comfort is your goal and you are looking for an investment piece I can highly recommend this furniture. We purchased a sofa and a footstool. After it was delivered we added a Love Seat from the ready made up collection.”
Hi there Lisa,
Thanks so much for these images and for the wonderful words. We're so pleased to see it has passed the comfort test with your four-legged family member as well. If there's anything else you might need or would like to know, please do just drop us an email or give us a call, we'd love to hear from you. Warmest regards,
The Maker&Son team
“This is our second order from Maker and Son and each time it was a really good experience, and beautiful furniture. We have been ordering lots of items for our new home and this one was the easiest and to be able to choose and receive in a couple of days is a great idea when most lead times are horrendous at the moment.”
Hi Alison! So pleased to see you back for a second order, I am so happy we were able to provide you with a piece of furniture and with quick delivery. I so hope you enjoy your new home and furniture. Best Wishes, Maker&SoN
“Maker&Son is a brilliant brand and I couldn't recommend working with them more. Their sofas and customer service are impeccable. My pink linen sofa is the heart of the home and makes me happy every single time I pass it by.”
Hi there Bella! Thank you for the wonderful review! So pleased to hear that your new sofa is providing you with much joy. Great to hear that you had a pleasant experience and I do hope you enjoy your sofa for many years to come. Best Wishes, Maker&Son
“The most wonderful purchase I have made. While it is expensive, the sofa is the absolute highest end and heavenly to sit on.
Additionally, the customer service was exceptional.”
Hi there! Thank you for the wonderful review, I am so pleased to hear that you have had a great experience even better that you are enjoying your new furniture. Best Wishes, Maker&Son
Hi there! Thank you for the five-star review! So pleased to hear you had a good experience and that everything arrived on shedule. Best Wishes, Maker&Son
Hi Samantha, thank you for leaving us a lovely review! Great to hear you had a positive experience when purchasing your new sofas. Feel free to get in contact if you ever need anything. Best Wishes, Maker&Son
Hello there, thank you for leaving a wonderful review. I am so pleased you had a great experience and it sounds like the delivery team did a fantastic job as ever. We do hope you enjoy your sofa for many years to come, Best Wishes, Maker&Son
