“Magaluf Takeover was exactly what it promised it would be, the reps met us on arrival at the hotel and were online when we landed to help us find our transfer bus. When we had settled in our room the rep came up to explain what we could expect from them as a company during our holiday, explain all the events, meeting points and times. The events were great and we were given priority onto the boozecruise and queue jump on the other events and overall we had a great holiday and will be booking again if we decide we're going back to Magaluf!”
“Booked to stay in the main BCM hotel, were moved involuntarily to another site - which worked out more than £100 cheaper than what we had already paid for the holiday. Told us the hotel was over booked - yet they were still offering the exact same dates/times/hotels package holiday on their website. Impossible to get hold off and worst customer service I've ever experienced! Once we arrived we had to go to another hotel to collect wristbands and were told the reps would be round to see us once a day. We didn't see the reps once apart from events they had organised - which were atrocious anyway. The full moon party was just enterance to a bar and drunken reps doing face paints. No activities, no nothing. Horrendous company - would rate 0 stars. Do not book with this company.”
“Absolute disgrace of a company! Booked as a group of 3 girls in January going for a week, B+B at the BCM. 3 weeks before we were due to fly we received an email with the laughable subject title of 'small change' in which they told us they'd majorly overbooked the hotel and had transferred us to the Don Juan (going from a 4 star to a 2 according to trip advisor). Obviously we were unhappy with this so tried to contact the company and they make it impossible to have any correspondence with them, if you ring they refuse to talk and say all contact must be via email (which they take days to reply to). Leah who seems to be a senior member of the team was useless offering no suitable alternatives and luckily as so many other people were in our situation, a group advised us that we talk to another senior member of the team and email him directly, Aden. He did come up with viable options, unfortunately we had to pay more to then stay in the Sol House room only with no self catering equipment. We agreed we would receive a free MCP pass to compensate for the trouble, something which the reps had no idea about once we arrived. Overall the reps were clueless about the whole situation and not particularly warm and friendly. Had an amazing holiday however would never book with Magaluf takeover ever again, people staying in the same hotel with the same flights and transfers paid £300 compared to the extortionate £700 each Magaluf Takeover ended up costing.”
“From start to finish my experience with Mainstage Travel and Magaluf Takeover was perfect. The UK office was great in helping with our needs - we had a large group and lots of different requests but everything was sorted for us in good time!
The hotel was great, good rooms and a close to the bars. We got lots of club tickets and entries included in our package which made it even better value for money. The reps we had in the hotel were perfect too - really lovely! Shout to Renoire for being a top host for a rowdy group of lads!
Cannot fault Magaluf Takeover at all - we have just booked to go to Napa next year with the same company!
“Reps were amazing, Itinerary amazing! Never a dull moment, it was a great week and I'd deffo be booking again!! Shanice, Renoire and Niamh are awesome, they made sure this was the best week of my life!”