Made in Tuscany Reviews

4.83 Rating 290 Reviews
B-
Happiness Grade
Read Made in Tuscany Reviews

About Made in Tuscany:

We are a retailer of beautiful hand-made bags from Florence, Tuscany. We support the work of artisans going back generations, and capture the rich history and tradition of Tuscany in each of our creations, each one allowing you to bring Tuscany into the everyday. This is easy with a range of bags to suit any circumstance.
All of our Italian leather bags are hand-made to last, so consider each an investment piece for the long term.
Please, if you have any concerns or problems, contact us so we can resolve them. We rely on a very high standard of customer service to create that valued bond of trust with our customers.

Made in Tuscany have a Customer Happiness Grade of B-. Customers love their delivery and customer service but are unhappy with their refunds.

A

Delivery - Fast

94.20%
Industry Average
Delivery was fast and the quality of the bag was excellent. Very pleased with my purchase and supplier.
- John Eccleston
very good product, good price and fast delivery
- Ronald Drake
The quality of the bag I ordered was excellent, my only issue was regarding delivery, I feel I wasn't given enough information has to when the product was going to be delivered.
- Lorraine Weaver
F

Refunds - Difficult

33.33%
Industry Average
Placed an order on 12/06, CC debited. Still waiting on goods 29/07, phoned twice emailed twice, still awaiting reply. Will need to dispute with credit card provider for refund. Unbelievably poor company.
- Ian Thomas
97.44%
Industry Average
Customer service was excellent and I was kept updated regarding the possible delay of my order and informed throughout. On receiving the bag the quality was beyond my expectation, beautifully made and oozing craftsmanship and for the price, very impressed. I would highly recommend "Made in Tuscany' to anyone looking for a quality leather bag.
- Jan Schaap
Very good customer service and wonderful leather bag.
- Karen Whitworth
Couldn’t recommend this company more. The bag is beautiful and looks like it will last a lifetime. The customer service is the best I’ve had for years.
- Peter Tierney