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Made by Niki Reviews

4.6 Rating 72 Reviews

89 %

of reviewers recommend Made by Niki

Company Reviews

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Phone:

01858432141

Email:

orders@madebyniki.co.uk

Location:

The Manor, Main Street, Tur Langton
Leics
LE8 0PJ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“1. Service: Great! I received immediately additional informations via e-mail. 2. Parcel: Great! Although I live in Germany, the order just took three or four days till arrival. 3. Product quality: Splendid! All items suit my wife very well. 4. Recommendations: Look at the size table! MbN tend to be a bit tight compared to european equivalent sizes.”

Posted 8 years ago

Thank you for your kind words and we are glad you are happy with your order! To say thank you. As a token of our appreciation you can have 20% off your next order using the code REVIEW20 in the checkout.

Posted 8 years ago

“I ordered the Niki lingerie from Germany. I ordered two bras from Vintage collection both of the size 36B, one was perfect and seco d one was really big, it is very strange sincethey are even from the same collection. Now I am trying to reach customer service since I have some question due to exchange of that big bra, but I am not getting any replies already for 3 working days! I used orders@madebyniki.co.uk address and I wrote the first email on Thursday, then I wrote two more and today is already Monday and no reaction! I also tried to call them but I got an automatical answer that the number is not available at that moment. The service is really bad I would say. Lingerie is beatiful but sizing is also poor.”

Posted 8 years ago

Hello Luliia. I am very sorry it has taken us longer than normal too respond to your request, this is unacceptable. In regards your questions you originally sent me, here are the answers - We have checked stock and we sold out on the 34B Vintage 'Feel' Bra (Pink) a while ago, sorry but we are therefore unable to exchange to the size you want. We do have the size 10 'Feel' Tanga Knickers. I therefore suggest you return the Tanga Knickers (no needs to use original box, a small envelope will do), we can exchange this item. If you wish to return the bra in the same package then we can refund you for this item, or if you wish to try it in Black we have these available in 34B.

Posted 8 years ago

“Amazing fabrics and tailoring! As well as customer care. Definitely on my list for future shopping.”

Posted 8 years ago

Hi Raluca Thank you for the 5 star rating. As a token of our appreciation you can have 15% off your next order using the code REVIEW15 in the checkout. Niki x

Posted 8 years ago

“Service: amazing Product: insanely amazing Communication: amazing Value: amazing Quality: no body better Will I buy more?: absolutely!”

Posted 8 years ago

Hi Robert Thank you for the 5 star rating. As a token of our appreciation you can have 15% off your next order using the code REVIEW15 in the checkout. Niki x

Posted 8 years ago

“What can I say - I am an older person in the honeymoon phase of a new relationship after a miserable divorce. I desperately needed confidence. The beautifully crafted lingerie Made By Niki has been instrumental in giving a new perception of my body image. The lingerie FITS, is consistently well made of gorgeous fabrics and is frighteningly (haha) wonderful to wear. You have put the swish back into my walk.”

Posted 8 years ago

Hi Phyllis Thank you for the 5 star rating. As a token of our appreciation you can have 15% off your next order using the code REVIEW15 in the checkout. Niki x

Posted 8 years ago

“I'm so impressed with Made By Niki's service and beautiful garments. The customer service team are attentive and accommodating, their VIP club offers tremendous value and their lingerie is beyond compare. I highly recommend this beautiful boutique.”

Posted 8 years ago

Hi Penelope Thank you for the 5 star rating. As a token of our appreciation you can have 15% off your next order using the code REVIEW15 in the checkout. Niki x

Posted 8 years ago

“Everything Made by Niki makes is gorgeous. I own two sets of string bras and skirts because they're the most unique pieces of lingerie I own - and I own a LOT of lingerie! Something helpful might be if there was an actual size chart for the string items. I know they're UK sizes, but that doesn't translate well into inches and centimeters.”

Posted 8 years ago

Hi Sarah Thank you for the 5 star rating. As a token of our appreciation you can have 15% off your next order using the code REVIEW15 in the checkout. Niki x

Posted 8 years ago

“Very good customer service, and extraordinary beautiful pieces of lingerie. Especially the string items are spectacular. And the AW11 Vintage Padded bra might very well be the most perfect pin-up bra ever made - you get the "sweater girl"-look without the kitch.”

Posted 8 years ago

Hi Anita Thank you for the 5 star rating. As a token of our appreciation you can have 15% off your next order using the code REVIEW15 in the checkout. Niki x

Posted 8 years ago

“I found the delivery cost excessive in light of the fact that it was a just a plastic bag and some tissue paper. Additionally, I would welcome an opportunity to be able to chose delivery method- it is beyond me why a recorded delivery is forced onto the client (other luxury brands either offer delivery free of charge or at least offer other- more economic options,e.g. Agent Provocateur). Additionally, pre-paid return postage label would be welcome. Lastly, the sizing seems to be miles off! I ordered two sizes which I normally wear and the fit was extremely poor. The fabric and stitching quality however, was very lovely indeed.”

Posted 8 years ago

HI Barbara I am really sorry that you're experience with our products and service has been unsatisfactory. If you do want to return any items for an alternative size, style or colour then once we receive them we will send you the exchange and not charge for the additional postage - this is something we do for all customers. In regards postage costs, we do charge all UK customers a flat rate of £6 for recorded delivery, this cost was carefully calculated to cover postage, packing and tracking across all UK orders up to a certain size and weight - we send our orders tracked as standard as the majority of customers prefer and expect this service in order to feel secure that their orders is safely on it's way. We do offer free UK postage on orders over £150 and this is comparable to a lot of larger brands. We are unfortunately not in the position of many much larger companies who offer free postage and free returns on all orders, they can only offer this amazing saving due to the sheer volume of packages that they send every day. In regards fit, again I am sorry these items were not suitable, all brands are slightly different in regards their fitting process, we do carefully and meticulously test and fit all our products, however we appreciate that many customers have preferred brands for their own size and shape, if you do wish to exchange them for other sizes we will do our best to help you find something that fits as these bras do get great feedback for comfort and quality. I hope this response has gone someway to explain and help. If it does we would really appreciate it if you want to improve the overall review rating as this is very important for us to keep up the positive track record. Many Thanks Scott

Posted 8 years ago

“Incredible quality, totally worth it! Plus customer service is amazing.. great company, great lingerie!”

Posted 8 years ago

“The items my wife wanted were sent very quickly and she was very pleased with them when they arrived (which was within two days of placing the order). I was also impressed by the quick response I got to an email querying the availability of something.”

Posted 9 years ago

Hi David Thank you for the kind words and the 5 star rating. We hope you both have lots of fun with the lingerie ;-). As a token of our appreciation you can have 15% off your next order using the code REVIEW15 in the checkout. Niki x

Posted 9 years ago

“Consistent quality and sizing. Beautiful fabrics. This is lingerie at its sexiest and best.”

Posted 9 years ago

Hi Phyllis (Again!) Thank you for the kind words and the 5 star rating. We hope you have lots of fun wearing the lingerie ;-). As a token of our appreciation you can have 15% off your next order using the code REVIEW15 in the checkout. Niki x

Posted 9 years ago

“Wonderful lingerie made from beautiful materials. Lovely to wear.”

Posted 9 years ago

Hi Phyllis Thank you for the kind words and the 5 star rating. We hope you have lots of fun wearing the lingerie ;-). As a token of our appreciation you can have 15% off your next order using the code REVIEW15 in the checkout. Niki x

Posted 9 years ago

“Made by Niki is actually a synonym for addiction to haut-aestheticism and metallic thread. In fact one well-worth having. Grace x”

Posted 9 years ago

Hi Grace Wow, what a great review! Thank you for the kind words and the 5 star rating. We hope you have lots of fun wearing the lingerie ;-). As a token of our appreciation you can have 15% off your next order using the code REVIEW15 in the checkout. Niki x

Posted 9 years ago

“Service was very good. Excellent communication, no quibble returns, speedy delivery and lovely packaging. This is the first time I have bought lingerie from Made by Niki. The sizing seems very generous though! Look forward to ordering more form you in the future.”

Posted 9 years ago

Hi Alexandra Thank you for the kind words. There is a bra size calculator on our fit guide pages, this will also show you the available bras in your size. Sign up as a VIP online to get exclusive codes and more, plus as a token of our appreciation you can have 15% off your next order using the code REVIEW15 in the checkout. Niki x

Posted 9 years ago

“I've ordered multiple times and once an item came faulty so I emailed them and got a reply within the hour. They gave me a few options and amazing customer service, everything is beautiful and completely unique!”

Posted 9 years ago

Hi Jasmyne Thank you for the kind words and the 5 star rating. We hope you have lots of fun wearing the lingerie ;-). As a token of our appreciation you can have 15% off your next order using the code REVIEW15 in the checkout. Niki x

Posted 9 years ago

“Thank you for the opportunity to wear such a nice and beautiful lingerie”

Posted 9 years ago

Hi Kate Thank you for the kind words and the 5 star rating. We hope you have lots of fun wearing the lingerie ;-). As a token of our appreciation you can have 15% off your next order using the code REVIEW15 in the checkout. Niki x

Posted 9 years ago

“From the beautiful and clearly well-thought out packaging that these gems arrive in, to the fit and quality of construction and materials, every detail is greeted with intention from concept to execution. Unique, versatile, from date night to photo shoot, this is not lingerie you hide under clothing, they are a style statement to share with the world!”

Posted 9 years ago

Hi Zora Thank you for the kind words and the 5 star rating :-). As a token of our appreciation you can have 15% off your next order using the code REVIEW15 in the checkout. Niki x

Posted 9 years ago

“Repeat purchases, all arrived safe and sound in no time. The staff was also very friendly and helpful when I needed advice about sizing. One time a parcel got (almost) lost and a member from Made-by-Niki stayed with me until the parcel finally arrived. I really, really appreciated this. When you place an order, you receive an order confirmation and another one later with a tracking number once the treasury is on its way. I think I don't need to mention the product quality really. It's always been great. Once Made-by-Niki had a product line where the fabric was as soft and delicate to the touch as silk but in fact it was artificial. I prefer this so much more since silky underwear showed me that they're no things made to last. They fall apart eventually. But these items from Made-by-Niki, I can enjoy them for decades! I have bought items from Made-by-Niki at their original price but special offers also made it possible to get the one or other piece more I had been drooling over. It's a pleasure shopping at yours! Thanks a lot!”

Posted 9 years ago

Hi Stephanie Thank you for the kind words and the 5 star rating. Your feedback is really very useful, we do try to do our best for all our customers ;-) As a token of our appreciation you can have 15% off your next order using the code REVIEW15 in the checkout. Niki x

Posted 9 years ago

“love the styles - love the fit and love the service. five stars across the board!!”

Posted 9 years ago

Hi Carol Thank you for the kind words and the 5 star rating :-). As a token of our appreciation you can have 15% off your next order using the code REVIEW15 in the checkout. Niki x

Posted 9 years ago

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Made by Niki is rated 4.6 based on 72 reviews