Made by Cooper Reviews

Name: Made by Cooper
Address: 12, New North Parade, Huddersfield, 12, New North Parade, Huddersfield, Kirklees
Rating: 4.84

4.8 Rating 4,259 Reviews

97 %

of reviewers recommend Made by Cooper

Company Reviews

Metrics

Info

4.8

Based on 4,259 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	2 - 3 Hours
Customer Service	4.9 out of 5

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Phone:

01484 937 877

Email:

hello@madebycooper.co.uk

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Made by Cooper 5 star review on 22nd April 2024

893

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Poor communication, large shipment delays (due to incident), poor quality of product.”

Helpful Report

Posted 6 years ago

As you can appreciate the delays explained are unfortunate and beyond our control, we can see we waited 3 weeks for your approval which added extra delays. If you can contact us about the poor product you mention with some photos so we can fix for you as we can not find an email from you regarding these problems

Posted 6 years ago

“Virtually no customer service, Order was sent out in three separate parcels, despite ordering all at the same time. The third design to be sent out two 2 months to arrive, and was 21 days after the scheduled delivery date, the backers on the Ayup me duck pins do not work, so they just fall off. I was sent a vague email about a fire which had occurred, and then given no further info on the matter, despite emailing several times. No one seemed to know what was happening. It's a real shame, because the product is lovely, but the lack of communication and poor customer service has put me off ordering from you again.”

Helpful Report

Posted 6 years ago

Glad you are happy with badges them selves. We sent out the packages as and when ready as we were aware of the extended delays happening during this stressful period and did not want to delay delivery to our customers any further therefore felt sending asap was better than waiting until ready. If there are any problems with the badges please do not hesitate to contact us to be fixed

Posted 6 years ago

“I'm unhappy with the color of my pins as they match an old design but not perhaps the one that I wanted/ the one I signed off. I have emailed, MBC have responded they will look into it and let me know this week and I have not yet heard..”

Helpful Report

Posted 6 years ago

These are being fixed, sorry for the slight colour difference

Posted 6 years ago

“2 months, no pins, no apology, terrible service”

Helpful Report

Posted 6 years ago

“As much as I want to give them a good review, my experience with the poor customer service holds me back from doing so. I ordered 6 different pins and while 5 of the 6 came out perfect, one of them (which I ordered 300 of) did not match the proof that I approved at all. I used the same template for this one as I did with two others in this order, and those two matched the proof. The one that had issues had extremely thin lines compared to the proof and the batch has an abnormally high rate of defective pins as well (including scratches, color smudging, random metal marks, hairs in the enamel, bent plating, and more). As I mentioned before, I used the same template for this design as I did with two others in this order– the only difference between them are some color changes and minor shape variations. The other two pins matched the line weight of the approved proof with only a few defective pins in their respective batches. It doesn't make sense why the third design in this set of pins should have came out any different, but they did. I contacted the company voicing my concerns only to receive a response from Oliver who seems to not give a care in the world. He did not offer me any help and only said that they came out the way they did because of the polishing process that is involved in hard enamel pins. That's it. Nothing more. I'm sitting here with 300 off-model pins and this was the response that I received. I tried to explain how this was much more than a polishing issue. It doesn't make any sense for 300 pins to come out wrong because of the polishing process. The 300+ other pins that used the same template as this pin came out perfectly fine and Oliver fails to acknowledge that fact. Every time I sent him photos showing him how wrong the production went with these pins, I only get told that it's because of the polishing process. I was even told by Oliver that he thinks the pins "look great". Really? It doesn't matter how *he* thinks they came out. What matters is that the pins do not match the proofs that I approved. Hundreds of customers have already pre-ordered this pin after viewing the approved design. I cannot and will not deliver pins that did not match what I was promised. Their terms and conditions state: "Please make sure the artwork is what you want. Position and angle of the visual is how we will make the item as close as possble. This returned approval confirms the accuracy of the artwork and assures that your order will print as you requested". I spent an enormous amount of time making sure everything was correct and it's a slap in the face to hear them tell me that the defective pins "look great". I ordered over a thousand pins in this order, and only one design which I ordered 300 of did not match the proofs that they sent me. I can't use them and Made by Cooper refuses to do anything about it. In the photos, the "bork" pins are the ones that came out wrong. All of them have extremely thin lines and inconsistencies throughout the batch.”

Helpful Report

Posted 7 years ago

We have offered a return on the badges even though the badges look great. We make very clear about the process involved and what might happen in production. We have inspected the badges and are perfectly acceptable with in the process of hard enamel. We do care but can not offer to remake perfectly acceptable products. We also offered to remake any clearly defective pins, but can not guarantee line thickness in hard enamel due to polishing which is in communications about hard enamel and agreed design terms.

Posted 7 years ago

“Most pins had easily noticeable defects. Hairs in the enamel, enamel on the raised portions, incomplete fill.”

Helpful Report

Posted 7 years ago

Sorry to hear this, do please email us and this can be fixed for you of course, it's not a problem

Posted 7 years ago

“After explicitly stating I needed product by a particular date, and paying for express production, I was initially confronted with the statement that I hadn't paid the invoice and that product wouldn't ship until the invoice was paid (I had paid two weeks prior). After proving that I had made payment over two weeks prior, it magically appeared in their systems, and I was informed of the shipment of my badges. Then I was informed that only one set of badges had been shipped, and others were delayed due to problems with the courier service. When the first package arrived, I contained the order for another company, not my badges, and when I contacted "Made by Cooper" the initial response was to ask me to ship those badges to the other client....something they obviously asked the other client to do for me. To date, I've not had a sincere apology, a refund of the express handling, only an offer to pay for me to re-ship the badges sent to me by mistake. I have re-shipped them and I won't be asking for payment for the shipping costs. None of the badges I ordered made it by the deadline, and while the product is o.k. the customer service and the ability to deliver on time is non-existent.”

Helpful Report

Posted 7 years ago

Unfortunately we've had a few things go wrong in the delivery of these items, something's out of our control and some not. We did apologise for all this in an email and have twice offered refunds and to reimburse any charges for express and extra shipping prior to this review but so far refused by yourself, please let us know your bank details so we can issue payments. Glad the badges are ok.

Posted 7 years ago

“Where do I begin... The customer service is terrible. I am currently 2 weeks out on waiting for a reply about a batch of pins we received. 60% of our order is flawed, and now they are conveniently not replying to our emails. They made it very clear that they source out their manufacturing to China, and it's obvious that Made By Cooper does not even do quality control and inspect orders going out. So disappointed and currently out hundreds of dollars.”

Helpful Report

Posted 7 years ago

We have checked and these are being remade, we did reply but maybe didn't receive or in spam folder and just re-sent the email which I hope you receive? Out of the 400 there are about 60 (15%) defects which are being remade and sent to you asap. These thing happen from time to time but are being fixed for you as quick as possible.

Posted 7 years ago

“Communication is horrible, product quality is poor and their willingness to fix issues is sad. Took me months to get my order straightened out and they still didn't fix it to a good quality standard. Never will order again from this company.”

Helpful Report

Posted 7 years ago

Thanks for your comments, yes, there were some issues with this job which we remade for you to try rectify the problems, Unfortunately still being unhappy with the second batch we offered to have them picked up and fully refunded which was refused.

Posted 7 years ago

“Wasn't 100% happy with my received product as the metal finishes aren't clear on the website and a lot of them had flaws like bubbles. So I decided to terminate my 2nd pending order during design process. I was charged £50 because they had worked on my design. I'd understand a small fee, but £50 is a lot when all they did was change the colour and thicken a few small lines. This takes minutes! The fee amount is not clear anywhere on the website even though they told me this was a standard charge rate. Their customer service was snarky, repeatedly quoting me when it wasn't relating to the point of why I was terminating. Not a discount or offer of help or anything. They need serious help with customer relations.”

Helpful Report

Posted 7 years ago

Thanks for your review, sorry you feel disappointed but charging for work done is a standard practice in any business. I can see from the design you sent us, it was not a case of simply thickening the lines, we re-drew your design to make sure it was able to be made into an enamel badge. This is not a few seconds, it takes time and many years of experience producing thousands of designs for production. The design you talk about, we also carried out a second visual alteration changing quite a lot of detail which was very different from your original design, thus adding more time in the studio which we are more than happy to do as it does not go into production until you are happy, but if its cancelled then the design charge is a fair reflection in the work and experience we have carried out for you.

Posted 7 years ago

“I am deeply disappointed by my experience with Made By Cooper. I ordered 200 coins for a children’s charity fundraising event which were not delivered in time. When I placed my order I was given an expected delivery date. It was only after this expected date had passed and I asked for an update was I told that they were working to a different deadline date - one that was never communicated to me and certainly not agreed as it was after the event date. Even though the original expected date was never guaranteed, I consider a delay of over a week, on a four week turnaround, to be an undue delay. Sadly, Made By Cooper failed to adhere to its own standard delivery window and have refused to take any responsibility for the delay. I incurred additional costs in finding an alternative prize at the last minute as a result of the delay.”

Helpful Report

Posted 7 years ago

Thanks for the Review Kate, but after making us aware of your date we did make the medals in time for your event and booked a Saturday delivery at our expense to get them to you time. It was unfortunate that the delivery courier let us down and didn't deliver on the booked date - As explained this is beyond our control even though we made the medals in time for your event and did everything we could, we are sorry they didn't arrive in time even though they were made ready for your event in time.

Posted 7 years ago

“Had you asked me about MbC 5 months ago I would have given them a solid 4 star, maybe even 5. Not anymore. After noticing more pins with small enamel flaws, but never complaining I complained about an order (literally my first complaint from over 40 pin orders I've placed with them) that took longer than the 4 week estimate to arrive and when it did one of the colors was completely wrong. It should have been hot pink and is crimson red, almost purple even. I wrote them to ask about a correction and Oliver wrote back saying that it was not the hot pink promised in the proof. He then said he'd be back in touch ASAP with further info. That was 2 weeks ago. I've written back and heard nothing, so now I basically feel like I've thrown away a couple hundred dollars because the color is an important aspect to this pin as it is a pop culture reference. I've purchased over 40 pin designs (100 pins each) in the past year from MbC. Unreal and disappointing that they'd just ignore such a major problem from a repeat customer. I don't begrudge their markup as they are a middleman, but when you're a middleman you should have better customer service. I will just be skipping the middleman and going direct from now on.”

Helpful Report

Posted 7 years ago

Thanks for the review, I have just checked this and I do believe they are being remade as we said we would for you, this obviously takes time and shall be ready very soon. Sorry you feel that way but with any flaws as previously mentioned we do fix them no quibbles but this does take a little time to rectify.

Posted 7 years ago

“There was a spelling mistake on the badge, where an i was mistaken for an L, very poor rating.”

Helpful Report

Posted 8 years ago

Please get in touch, we will of course make it right and make you it correct it.

Posted 8 years ago

Made by Cooper is rated 4.8 based on 4,259 reviews