How would you rate
Made by Cooper?
"Customer service is spotty. I've asked them questions via email, and their replies many times were not thorough and did not answer my question, so I would have to send another email reiterating my question, asking for more detail. This would turn into a long, time-consuming process, taking days before I got an answer to my question, which is unfortunate when you're on a deadline.
"Design" services were also spotty. This is where your design is reviewed by their design team, and they create a proof, or "visual" that gets sent to the manufacturer in China. They made many errors in the instructions on my proofs, which I would correct, send back to them via email, and then wait for them to send me another proof to approve. This also would take days, slowing down the process and eating away at my deadline.
I did order several sets of pins from them, and each time, at least 10% had major cosmetic imperfections (ie., enamel not filled in), and another 20% had minor imperfections (ie., dust or fingerprints in the enamel).
Overall, unsatisfactory experience. I will be looking for a new service."
"It was a lot of work to sew the whole vest with all kinds of patches, but the big one on the back from Made-by-Cooper really sticks out, thank very much!:)"
Sorry you feel this way but we only offer designs that can be made. We have a design page you can follow if you want to design your own badge and follow the guides. Your design was not enamel compatible so we submitted a compatible design for you. It’s clear in all our communication that there are charges for work we have undertaken. We can also offer advice whether designs can be made or adjusted before you pay, however this was not used. Our service is well received and used by many people that can not design enamel badges.
Posted 2 weeks ago
"Efficient processing of my order, helpful staff, excellent quality of the pins!"
"Great customer service & an amazing product!
I can’t wait to order the next Design 😬
Will be ordering some for my band aswell soon! I’m officially addicted! xxx"
"Prompt quotation and efficient, track able service."
"Such fabulous personalized service in getting my pin design perfected. Then I was loving the exciting animated email updates on the progress of my order. Shipping was so fast and tracked perfectly to Australia & the product was fantastic! MbyC is a great company and would highly recommend! I will use again without hesitation!"
"Very good work, beautiful execution, and very nice and professional people to help you during the process!"
"Fast delivery, great quality gold star pin badges"
"Great service and product. Took the time to answer our questions and get orders made swiftly. Many thanks!"
"Very pleased with the custom pins I just received. The quality is very good. Two times already that I purchase pins on Made by Cooper, two times that I'm happy with the result. "Jamais 2 sans 3" as we say in french ;)"
"Amazing customer service with a final result to match.
The first order I made was for 5 different pin runs and every single one came out perfectly.
Would 100% recommend to anyone requiring similar services."
"Great service. Product turned out amazing."
"Made by Cooper gave me great pins and great service. They made sure the whole ordering process was smooth. All my 100 pins were separately put in a plastic bag so they would not damage eachother in the mail. I will definately order again in the future :)"
"My pins are simply WONDERFUL"
"Emails to Cooper staff were quickly answered, pin turn around time was shorter than expected, final product looks just like the digital comp. Having all the pins arrive already placed onto the backing card and in individual plastic bags saves so much time."
"There was a color that needed to be changed after I approved the proof. They caught and fixed it. Awesome attention to detail"
"They were super fast at making our pins and they looked perfect. All pins came out highly detailed and great looking. I would definitely work with them in the future."
"The quality of the pins is pretty good. I had chosen to manufacture my pins with MBC as I was attracted by the free design service having limited design software. I had hoped for more creative input on your part; like taking a design to a tattoo artist for them to then effectively take your idea and make it into a feasible design. I understand I am the client and it's my design however I felt that you could have made suggestions as to what would look good and use your design skills to make the design come together better."