“I went to the store on Saturday 9th March, I collected the items i required in my trolley and went to the tills. I asked the very surly assistant if a till was going to open rather than the self service element as I had quite a lot of shopping, I was told NO she hadn't got enough staff to open a till and they had been there since 4a.m. and hadn't had a break yet!! I reluctantly used the self service tills as it was either that or leave my shopping. But when I was almost finished she decided to open a till as there were 2 people waiting even though the self service till in front me was vacant. I said I was obviously not good enough to open a till for. NOT the type of service you expect from M&S. I assume I was not good enough to bother about and if the staff had not had a break perhaps something to discuss with a manager not make that a reason for bad service to a customer!”
“Showed up a couple of weeks ago at 7.05pm to discover shop closed.
When it first opened it closed at 8pm; then 7.30pm; now 7pm.
No warning. What happened to the usual M & S service?”
“I would like to thank and congratulate the manager and staff of M and S Gainsborough for the excellent service you have given during these difficult times. As a regular shopper I have felt safe while in the store.”
“I would like to thank and congratulate the managers and staff of marks and spencer Marshall’s yard for the wonderful service you have given during the present crisis. Always cheerful and helpful. As a regular shopper during the last few weeks l have felt safe during the time spent in the store.”
“The Christmas starter which was prawn starter which was for six people was a big letdown no bigger than an small eggcup no salad ,two teaspoons and it was gone
for the expense of £15. What a rip off.
I was not welcomed at the welcome desk although not abrupt there was an eiry pause .”
