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Prestige Flowers Reviews

4.5 Rating 268,111 Reviews

87 %

of reviewers recommend Prestige Flowers

Company Reviews

4.5

Based on 268,111 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 4th April 2024

Prestige Flowers 5 star review on 29th March 2024

Dr Susan Turner

Prestige Flowers 5 star review on 16th March 2024

Prestige Flowers 5 star review on 8th March 2024

Prestige Flowers 5 star review on 3rd March 2024

Prestige Flowers 5 star review on 1st March 2024

Prestige Flowers 5 star review on 15th February 2024

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Amazing flowers! Beautiful every time., ive had many bunches from here and they never fail. And the chocolates are just delicious”

Helpful Report

Posted 3 years ago

“Beautiful flowers to choose from along with extras such as chocolates teddies and vases Always exceptional service from prestige flowers”

Posted 6 hours ago

“Very satisfied with the process from Flower selection to purchase”

Posted 10 hours ago

“The site was easy to navigate through. I will definitely recommend it to anyone.”

Posted 10 hours ago

“I like prestige flowers as they have a wonderful array of flowers for all occasions, I love the rainbow flowers I picked them for my friend whom has just lost her husband and I’m sure she will love these flowers”

Posted 13 hours ago

“My sister has not received her birthday bouquet .today???? Mrs Kim Cockerill 14 Frome Brook Road Ledbury Herefordshire.”

Posted 13 hours ago

“Good choice of flowers and additional gifts at reasonable prices.”

Posted 14 hours ago

“I've been using prestige for a while now for every special occasion especially and the flowers are always perfect and always on time”

Posted 15 hours ago

Thank you so much, Kyle, for your incredible 5-star rating of Prestige Flowers! We truly appreciate your kind words and continuous support. It means the world to us to hear that you've been relying on Prestige Flowers for every special occasion, and we are honored to have always met your expectations with our perfect and timely flower deliveries. Your satisfaction is our utmost priority, and we're thrilled to have you as a valued customer. Thank you again for your trust in Prestige Flowers, and we look forward to serving you with excellence in all your future floral needs!

Posted 14 hours ago

“I was sent these flowers for my birthday received on Monday most dead by thursday , advised my daughter not to buy again go too tesco they are cheaper and last longer. Wont allow me to upload photo, what a surprise.”

Posted 15 hours ago

Dear Mrs Prewer, Thank you so much for taking the time to share your feedback regarding your recent experience with Prestige Flowers. We truly appreciate your honesty and openness in sharing your concerns. We sincerely apologise for the disappointment you experienced with the condition of the flowers you received for your birthday. It is certainly not the standard we strive to maintain, and we understand how this negatively impacted your experience. Please could you send us some photos of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Rosie

Posted 14 hours ago

“1The only good point was they arrived on the day. The flowers delivered bore no resemblance to ones I ordered from your website. I could have picked what was delivered out of a field. In fact they would have looked better. Extremely disappointed given the money I paid for them.”

Posted 15 hours ago

Thank you for taking the time to share your experience with Prestige Flowers. We truly appreciate your feedback and apologise for the disappointment caused by the flowers you received. We sincerely apologise that the delivered flowers did not resemble the ones you had selected from our website. This is certainly not the quality we strive to provide our customers, and we understand how frustrating this must have been for you. Please could you send us some photos of the bouquet to enquiries@prestigeflowers.co.uk with your order number in the subject line, so our team can look into this for you. Best wishes, Katie

Posted 14 hours ago

“Very disappointed with a gift that was delivered today which was supposed to be delivered on Monday . On opening a few rose heads were dead and had fallen off as was some of the lillies.As it was a present from my niece and her husband I feel very disappointedfor them . Wont let me attach photo”

Posted 15 hours ago

Thank you so much for taking the time to provide us with your feedback regarding your recent experience with Prestige Flowers. We sincerely appreciate your valuable input and want to apologise for the unfortunate situation you encountered. We understand how disappointing it must have been to receive a gift that arrived later than expected and in less-than-perfect condition. Our team deeply regrets any inconvenience caused and we would like to assure you that we take this matter very seriously. In order to address the issue and make things better, we would greatly appreciate if you could kindly send us some photos of the bouquet to enquiries@prestigeflowers.co.uk with the order details and 'REVIEW' in the subject line. Thank you for your understanding and we look forward to finding a resolution that meets your expectations. Best regards, Katie

Posted 14 hours ago

“Your website is awfull! Selection of gifts good but trying to pay is a nightmare. The chat line is next to useless and trying to use the telephone line not possible. Noone answers. I am surprised anyone places repeat orders with you!!”

Posted 16 hours ago

Dear David, Thank you for taking the time to provide us with your feedback on your experience with Prestige Flowers. We sincerely appreciate your honesty and willingness to share your concerns with us. We would like to extend our sincere apologies for the issues you faced while trying to make a payment on our website. We also apologise for the ineffective chat line and the unavailability of our telephone line. This is not the level of service we strive to provide, and we deeply regret that we fell short of your expectations. Once again, we appreciate your feedback and thank you for bringing these issues to our attention. We genuinely value your business and hope to have the opportunity to serve you better in the future. Best regards, Prestige Flowers Customer Support Team

Posted 14 hours ago

“I have now used your company several times and to date have no complaints, nor may I add have the friends and family I have purchased for. Keep up the good work.”

Posted 17 hours ago

Dear Mrs Campbell, Thank you so much for your fantastic 5-star rating of Prestige Flowers! We truly appreciate your kind words and are delighted to hear that you have been satisfied with our service. Once again, thank you for your positive feedback. We look forward to serving you and your loved ones in the future. Warm regards, Katie

Posted 16 hours ago

“Parner ordered flowers for my birthday Not received my birthday flowers prestige response poor not accepting that royal mail photo proof of purchase is not for my flowers ,not my name and not the correct address. no apology, now have to wait til Friday let's see what's delivered if delivered”

Posted 21 hours ago

Thank you so much for taking the time to share your experience with us regarding your recent order with Prestige Flowers. We truly appreciate your feedback and want to express our sincere apologies for the inconvenience caused. We are saddened to hear that you have been experiencing issues with our delivery service and we really do apologise for any inconvenience this has caused. I would also like to apologise for any disappointment caused while reaching out to our customer service team for this to be looked into. If this has not been resolved by the end of the day on Friday, please could you contact us at enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Once again, thank you for bringing this matter to our attention. Best regards, Ellie

Posted 20 hours ago

“Fantastic flowers”

Posted 1 day ago

Dear Angela, Thank you so much for your glowing 5-star rating of Prestige Flowers! We greatly appreciate your kind words and are thrilled to hear that you had such a fantastic experience with us. Warmest regards, The Prestige Flowers Team

Posted 20 hours ago

“I ordered some birthday flowers as a surprise and they were delivered right on time. They were so fresh.”

Posted 1 day ago

Dear Oscar, thank you so much for giving Prestige Flowers a 5-star rating! We are thrilled to hear that you ordered birthday flowers as a surprise and that they were delivered right on time. It brings us great joy to know that the flowers were fresh and met your expectations. We appreciate your kind words and your support. If there is anything else we can assist you with in the future, please do not hesitate to contact us. Once again, thank you for choosing Prestige Flowers. Warm regards, Rosie

Posted 20 hours ago

“Photos say it all, this is what I thought I’d ordered a LARGE bouquet, what was delivered was a poor excuse for even a small bouquet! Some of the flowers looked dead! Refused to refund my money, even though they agreed in an email the quality was poor! Wouldn’t give me their complaints procedure or escalate my issue! Would never use again!”

Posted 1 day ago

Thank you for taking the time to share your feedback regarding your recent experience with Prestige Flowers. We truly appreciate your honesty and sincere comments about the order you received. We apologise for the disappointment and inconvenience caused by the bouquet's size and quality. Our intention is to provide our customers with excellent products, and we sincerely regret that we fell short of your expectations on this occasion. Our customer service team has contacted you via email to hopefully resolve this. Best wishes, Rosie

Posted 19 hours ago

“Ordered a sympathy bouquet for a widowered family member and what arrived was nothing like the photo on your website! After a few email communications, a new bouquet was sent free of charge. However, to be honest this one was not much better, but she was happy so I left it there. Have used previously before and no issues so quite disappointed. Included the flowers that arrived and the ones I’d ordered.”

Posted 1 day ago

Thank you so much for taking the time to share your experience with Prestige Flowers. We truly appreciate your feedback and apologise for any disappointment caused. We sincerely apologise that the sympathy bouquet you ordered for your family member did not meet your expectations or resemble the photo on our website. We understand how important it is to properly convey your condolences during such a sensitive time, and we deeply regret falling short of that. While we are glad to hear that we were able to send a new bouquet free of charge, we are truly sorry that it also did not meet your expectations. Your satisfaction is our utmost priority, and we are disappointed to have let you down despite your previous positive experiences with us. Once again, we deeply apologise for any inconvenience caused and appreciate your understanding. We hope to have the opportunity to make it right for you in the future. Warm regards, Rosie

Posted 19 hours ago

“So disappointed with service. £45 for a bouquet, that was not delivered for a special family birthday. Can’t show a photo as no flowers!!! Wish I’d read reviews first!!!”

Posted 1 day ago

Dear Maggie, thank you so much for taking the time to share your feedback about your experience with Prestige Flowers. We greatly appreciate your honesty and for bringing this issue to our attention. We are truly sorry to hear about the disappointing service you received, especially on such a special family birthday. We understand the frustration caused by not receiving the bouquet you ordered. This is certainly not the level of service we strive to provide. Our customer service team have responded to your email to look into this for you. Best wishes, Katie

Posted 20 hours ago

“Delivery arrived 24 hrs after stated delivery day. When I contacted customer services, they pointed out that in terms and conditions non- mainland destinations (flowers were for NI) needed an extra day. I think it is misleading to not raise this when the relevant postcode is out in for delivery. More than many other products, flowers are sent for special occasions and so a guaranteed day for delivery is essential.”

Posted 1 day ago

Dear Clair, thank you so much for taking the time to share your experience with Prestige Flowers. We truly appreciate your feedback and apologize for any inconvenience caused. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. I am very sorry for this and for any disappointment caused on this occasion. We understand that when sending flowers, especially for special occasions, a guaranteed day for delivery is essential. We appreciate your valuable suggestion to raise awareness of the additional day for non-mainland destinations when entering the relevant postcode in our delivery system. Thank you again for your feedback. Warm regards, Rosie

Posted 1 day ago

“Your website is incredibly slow snd your chat bot keepd getting in the way. A simple task was painful.”

Posted 1 day ago

Dear Irene, thank you so much for taking the time to share your feedback on your experience with Prestige Flowers. We are very sorry to hear about the issues you have been experiencing whilst on our website. If you do have any issues in the future, please do not hesitate to contact us and a member of our Customer Support department would be happy to help. Warm regards, Tom

Posted 1 day ago

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Prestige Flowers is rated 4.5 based on 268,111 reviews