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Lyst Reviews

3.8 Rating 1,724 Reviews

68 %

of reviewers recommend Lyst

Company Reviews

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Email:

customercare@lyst.com

Location:

Floor 7, The Minster Building, 21 Mincing Lane
EC3R 7AG

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I recently had an experience with Lyst, which led me to their partner company, Cettire, and I feel compelled to share my disappointment with others considering using these services. My interaction with Cettire was far from satisfactory; it was an extremely time-consuming and stressful process. The customer service I encountered was subpar, and I found their practices to be highly questionable, which left me feeling misled and frustrated. What concerns me the most is that Lyst, a platform I trusted, directed me to a company that, in my experience, did not uphold the same standards of customer care and transparency. This has significantly diminished my trust in Lyst's vetting process for their partners. I would urge potential customers to be cautious and do thorough research before engaging with services recommended by Lyst, particularly Cettire. Based on my experience, which was far from what I expected, I would recommend exploring other options before using these platforms.”

Posted 2 months ago

“I have very bad experience with you I have ordered one pair of shoe it is not available in stock . But you people charge it from my card . I have emailed you again and again for refund my amount but there is not any response from your side I have provided bank account proof of this transaction. Please help it out thanks”

Posted 2 months ago

“Beware on this website, unable to exchange your items”

Posted 5 months ago

“Items are too big and I was unable to exchange it.”

Posted 5 months ago

“Didn't suply tickets and blames seller and was meant to get a refund in 5 to 7 days and I am still waiting 3 week on and there phone number does not work”

Posted 9 months ago

“Carl was very helpful, he was asking about my order and provide me information about it”

Posted 10 months ago

“Have yet to get a confirmation or tracking order number for my shipment. I don't know when order is coming or where it's at. It's been 5 days and no order info.”

Posted 11 months ago

“Terrible. The order that was supposed to be delivered in 24-48 hours is still on the way in the country of origin. Customer service could only provide some lame excuses and useless suggestions. Would not recommend. Will not use Lyst again.”

Posted 11 months ago

“Best customer service”

Posted 1 year ago

“The service provided by the customer service”

Posted 1 year ago

“Still can’t understand how you are incapable of getting basic information whilst keeping on claiming that you have good information for me. Time to end this charade.”

Posted 1 year ago

“I want a refund.”

Posted 1 year ago

“I'm not happy with my purchase It was my first time buying from you and your return policy not acceptable When I wanted to purchase a $1000 jacket it says it's free for return So I bought it but when the jacket delivered it's not as good as I expectation And the style was not as described on website so I decide to return it for refund But it says we can not give you a refund ??!! and we give you a store credit instead Which doesn't work for me at all, so disappointed and very unsatisfied”

Posted 1 year ago

“Nothing right I want my money back. Debbie Carter”

Posted 1 year ago

“Very satisfied!! Super Fast shipping and very helpful!! Will order some more soon!!”

Posted 1 year ago

“I was very happy to receive the ONE handbag I ordered, I thought I was getting 3 of the same because I receive multiple receipts. The bag arrived all dented, and creased. I’m not even sure it wasn’t pre-owned. Disappointing at this price point.”

Posted 1 year ago

“Very disappointed with the service now almost a month still waiting for my order and keep getting excuses I will never or recommend anyone to buy from Lyst as they are not reliable”

Posted 1 year ago

“Just assisting me with changing the shipping address.”

Posted 1 year ago

“Thank you guys you are amazing!”

Posted 1 year ago

“The speed and content of the reply are very good.”

Posted 1 year ago

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Lyst is rated 3.8 based on 1,724 reviews