Lyst Reviews

Name: Lyst
Rating: 3.77

3.8 Rating 1,724 Reviews

68 %

of reviewers recommend Lyst

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Email:

customercare@lyst.com

Location:

Floor 7, The Minster Building, 21 Mincing Lane
EC3R 7AG

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very helpful and polite”

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Posted 1 year ago

Hey there - thanks for the 5-star review! We're so glad to hear that you found our customer service polite and helpful. Have a great day!

Posted 1 year ago

“Very satisfied! Thank you for your help.”

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Posted 1 year ago

Hey KB, thanks for your wonderful review. we're glad to hear that you're satisfied with our services. we can't wait to welcome you once more. Happy Shopping! - Lyst

Posted 1 year ago

“the customer service was great with Mon but the delivery has still not arrived and was placed on the 25/9/22 .”

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Posted 1 year ago

Hi Paul, we're glad to hear that Mon was able to give you great customer service. Please be assured that a member of our team has reached out to you directly to resolve this issue. Hope to hear from you soon. Have a good day - Lyst

Posted 1 year ago

“Item from Klarna never arrived and had to put in dispute after 18 days with no message from them. They said sorry we have to cancel order!”

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Posted 1 year ago

Hey there, we're sorry to hear that your order was cancelled directly by the retailer. A member of our customer care team has reached out to assist you on this matter. We look forward to receiving your response. Have a good day - Lyst

Posted 1 year ago

“Unbeatable prices, excellent support!”

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Posted 1 year ago

Hey Stefanos, thanks for your review! We're happy to hear you're satisfied with our services. Have a great day. Lyst

Posted 1 year ago

“Very helpful”

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Posted 1 year ago

Hey Marti, We love to hear we were able to help. Customer trust is our priority. Have a fantastic day. Lyst

Posted 1 year ago

“Customer service was very patient, courteous and thorough.”

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Posted 1 year ago

Hey there - thanks for the review! We're so glad to hear that you were happy with the service Mon provided. Happy shopping!

Posted 1 year ago

“The customer service out here from Lyst Very professional fast delivery I don’t think I’ve ever had a parcel delivered this fast just as a customer. Just wanted to thank them they even let me know updating me on my personal and took care of me very fast in a good way I suggest People to order it because they are very honest and truthful as well during the order I was always updated and they delivered so far I’ve never seen this and I think them God bless”

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Posted 1 year ago

Hey Josh - thank you for an awesome review! We really appreciate your comments and we're so glad to hear that Mhellz was able to constantly update you about your order. We can't wait to welcome you back soon!

Posted 1 year ago

“The advisor Carl was a great help”

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Posted 1 year ago

Hey there, thank you for your 5-star review. We're glad to hear that Carl was able to help you with your order amendment request. Have a lovely day - Lyst

Posted 1 year ago

“Wonderful service. Crew - helpful, kind and patient. Contact- immediate. Thanks for help.”

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Posted 1 year ago

Hey Ewa, Thanks for your 5-star review and for your kind words. We are delighted to hear that we're able to assist you with your order. Happy Shopping and Have a great day - Lyst

Posted 1 year ago

“I haven’t received any response regarding my query!! I haven’t received any confirmation for my purchase, and I don’t know what its status, I bought it as a gift for my friend, and I was hoping to get it on the 2 of November”

Helpful Report

Posted 1 year ago

Hey there, thanks for your review. we are sorry to hear that you haven't received your order confirmation from the retailer, a member of our customer care team has reached out to assist you further with the issue. Apologies for the inconvenience. - Lyst

Posted 1 year ago

“quickly and clear answers”

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Posted 1 year ago

Hey Sav, thanks for your 5-star review! we're glad that we are able to assist you with your query. Have a lovely day - Lyst

Posted 1 year ago

“I'm not emails”

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Posted 1 year ago

Hey Locksley! Thanks for leaving a review! We're glad you're enjoying the Lyst app. Happy shopping! Lyst

Posted 1 year ago

“I have never received my order and I have tried to email you numerous time no one really helped me and I gave up but I would never purchase anything from you this was my first experience and will be last”

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Posted 1 year ago

We're very sorry to hear that you weren't able to receive your order as you expected it to. I can see that a member of our team has already reached out to you regarding this issue. Apologies for the inconvenience this has caused you.

Posted 1 year ago

“I asked a question about an Italian scarf - Kyla has worked energetically with tremendous consideration, determination & patience & provided an answer. Outstanding customer service / absolutely fabulous!!!! She deserves applause. Peace.”

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Posted 1 year ago

Hey Irene, We love to hear we were able to help. Customer trust is our priority. Have a fantastic day. Lyst

Posted 1 year ago

“Always great service.”

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Posted 1 year ago

Hey there - thanks for the 5-star review! We're really glad to hear that you were happy with the service Chris provided. Have a great day!

Posted 1 year ago

“Customer help was very responsive and very helpful”

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Posted 1 year ago

Hey Dareen, We love to hear we were able to help. Customer trust is our priority. Have a fantastic day. Lyst

Posted 1 year ago

“Everything turned out good. I didn't understand the billing process and when eplained to me, I understood and everything got resolved. I definitely love the price of my purse and wallet. Delivery is going to be early than said and I am so happy.”

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Posted 1 year ago

Hey Sue, thanks for your wonderful review. we are glad to hear that our customer care team was able to help you by assisting you with your billing question. hope your purse & wallet will be with you soon! Happy Shopping! - Lyst

Posted 1 year ago

“Lyst is a directory service, collaborating with a variety of vendors, they do not handle any sales directly. Unfortunately, this results in a russian roulette like experience with zero CS or security. I ordered five items from them. Four were great deals and the transactions were handled smoothly. For the fifth, I was fully charged and the item never materialized. It was impossible to obtain a refund (I made a purchase with a debit card so I could not contest the transaction through my bank). CS just led me around in circles for the better part of two months and they insist that I was never charged even after I sent multiple bank statements in, showing otherwise. Be advised, Lyst is Russian Roulette. You may get a great deal or you may lose your time and money. Always shop with a credit card to at least have purchase protection because they will not really help you.”

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Posted 1 year ago

Hi Stefanos, we sincerely apologise that you never received your order but were still charged for it. We completely understand how frustrating this experience must be. A member of our Customer Care Team has reached out to help you here. Again, apologies for this experience.

Posted 1 year ago

“Great service guys I ordered wrong size and you did everything you could to remedy it. Kept in touch through the whole process. This is what customers want to be kept informed of what’s happening and you did that exceptionally. A big thank you”

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Posted 1 year ago

Hey there - thanks for the amazing review! We're really glad to hear that you were happy with the service Mon provided. We can't wait to welcome you back soon!

Posted 1 year ago

Lyst is rated 3.8 based on 1,724 reviews