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Lyco Reviews

4.7 Rating 16,347 Reviews

96 %

of reviewers recommend Lyco

Company Reviews

Product Reviews

4.7

Based on 16,347 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Lyco:

Lyco was established in 1995 and has grown to become the UK's premier lighting company. What sets us apart from our competitors is our focus on providing the latest products from around the world at the very best prices coupled with a level of service that is second to none. Today there are over 40 people working at our base in Milton Keynes.

Visit Website

Email:

customerservice@lyco.co.uk

Location:

24-26, Vincent Avenue, Milton Keynes,
24-26, Vincent Avenue, Milton Keynes
Crownhill
MK8 0AB

Lyco 5 star review on 3rd December 2023

Lyco 5 star review on 5th October 2023

Lyco 5 star review on 30th June 2023

Lyco 5 star review on 30th June 2023

Lyco 5 star review on 17th January 2023

Lyco 5 star review on 25th September 2022

Lyco 5 star review on 18th February 2022

8

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lyco's products were good easy to find and met my expectations. Their carrier did not! For an overnight delivery, the package was tracked in their truck on Tuesday, Wednesday and Thursday until they finally advised hey had delivered the package yesterday. Not that I had seen it! Turns out they threw it over a 6 foot garden fence and it was lying in the rain when I found it.”

Posted 3 years ago

Please accept our sincere apologies. This is absolutely not the manner in which we expect our deliveries to be carried out. The Customer Care Team

Posted 2 years ago

“Efficient administration and prompt delivery”

Posted 3 years ago

Thank you so much. The Customer Care Team

Posted 2 years ago

“good service I ordered the same product from two separate companies yours came two days after the first one so you could have been quicker, but overall good”

Posted 3 years ago

Thank you for taking the time to comment. You chose Standard delivery which is a three to five-day service, especially at this time of year when we are particularly busy. Had you chosen Express you would have had the order within one to two days. The Customer Care Team

Posted 2 years ago

“Light arrived packed well only taking a view days from placing order to arriving, light appear to be of good quality would recommend lyco to friends and family”

Posted 3 years ago

Many thanks for your comments. The Customer Care Team

Posted 2 years ago

“Easy to order. Prompt delivery”

Posted 3 years ago

Thank you so much. The Customer Care Team

Posted 2 years ago

“They are cheap. The send stuff quickly. They sort out problems very quickly and helpfully. But they are terrible at packing LED tube lightbulbs. Some are always broken. They send them again the next day, and they don't require you to send the old ones back, but still, a bit of a hassle. Hence only 4*”

Posted 3 years ago

Apologies Tim if this is your experience. We send tubes out all over the UK on a daily basis and they are extremely fragile despite best endeavours in terms of packing. I am sorry if you have been inconvenienced. The Customer Care Team

Posted 2 years ago

“Products well priced and delivered promptly. I was kept well informed from the point of order. A wide choice of products. Would certainly use again.”

Posted 3 years ago

Many thanks for your very positive feedback. The Customer Care Team

Posted 2 years ago

“After ordering an LED batten, I was disappointed to receive an e-mail next day saying they were out of stock and not expected till Jan/21. Imagine my surprise when it was delivered the very next day! Packaging was a bit battered, but fortunately the goods were unharmed.”

Posted 3 years ago

“Good variety of items to choose from for the home and works easy to use online but had a bit of a problem with payment”

Posted 3 years ago

Thank you for taking the time to comment. The Customer Care Team

Posted 2 years ago

“Light I bought was ok so far, could have come with a cable so will now go and buy some. Time consuming. The service is ok if impersonal. Who uses Hermes must be mad or lucky in my experience.”

Posted 3 years ago

Thank you for getting in touch Michael. We are an online retailer and orders are placed and processed electronically thus there is no personal intervention unless an issue is raised which I cannot see that there was with your order. The specifications for all products are listed on the website beneath the image to allow the customers to choose the most suitable for their requirements. The Customer Care Team

Posted 2 years ago

“Good price for LED golfball light bulbs, and was delivered the next day!”

Posted 3 years ago

Thank you. The Customer Care Team

Posted 2 years ago

“I bought two of the 45W eco LED battens for the garage to replace fluorescent lights and incandescents bulbs. Even at 4000+ lumens, I wasn't sure they'd be bright enough. They are bright, I completed the set up with two more. It's like four light sabres in the rafters. And even at 3 - 5 days delivery they were here in two days. Good service.”

Posted 3 years ago

Many thanks for your very positive feedback. The Customer Care Team

Posted 2 years ago

“Service was great. Website easy to navigate. Delivery spot on. Goods were delivered in good condition”

Posted 3 years ago

Many thanks for your feedback. The Customer Care Team

Posted 2 years ago

“Lights arrived before date they were due to be back in stock. Summer sale convinced us to buy. Personally I dislike Hermes as a delivery service. Their lack of telephone communication as an option is poor. Products were delivered to a neighbour even though we confirmed we wouldn?t be able to receive delivery.”

Posted 3 years ago

Thank you for offering feedback on your experience. The Customer Care Team

Posted 2 years ago

“Quick service and good price. Would have preferred a warm white, but not available. Not had a chance to fit them yet...... Big negative though, was that on arrival I found out that they were made in China! I am trying not to buy Chinese goods, but it is almost impossible when ordering online as country of origin is not shown.”

Posted 3 years ago

Thank you for offering feedback. We do have a very efficient returns service if customers wish to return any products they purchase. The Customer Care Team

Posted 2 years ago

“Very please packed well look fabulous only had. About a week so far so good”

Posted 3 years ago

“the site was eay to use and delivery was very quick allthe items arrived in good condition”

Posted 3 years ago

“Excellent quality product as described on the website. Some confusion in the messages from Lyco as to when I would get a delivery, even though I was expecting some delay because of availability of the product. Even so arrived in a reasonable time.”

Posted 3 years ago

“Ordering an LED T8 Glass lamp online was straightforward. However, it arrived poorly packed and as a result smashed. On reporting this immediately by phone I was promised a new delivery that arrived the next day. I am now delighted with the performance of the product - and, apart from the initial setback, delighted too with service from Lyco - thank you, Lyco!”

Posted 3 years ago

“All good apart from no 'Fragile' sign on parcel box or tape. One of nine wall lights was damaged so I had the extra hassle of getting a replacement (which did have 'Fragile' on the parcel box).”

Posted 3 years ago

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Lyco is rated 4.7 based on 16,347 reviews