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Lyco Reviews

4.7 Rating 16,346 Reviews

96 %

of reviewers recommend Lyco

Company Reviews

Product Reviews

4.7

Based on 16,346 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Lyco:

Lyco was established in 1995 and has grown to become the UK's premier lighting company. What sets us apart from our competitors is our focus on providing the latest products from around the world at the very best prices coupled with a level of service that is second to none. Today there are over 40 people working at our base in Milton Keynes.

Visit Website

Email:

customerservice@lyco.co.uk

Location:

24-26, Vincent Avenue, Milton Keynes,
24-26, Vincent Avenue, Milton Keynes
Crownhill
MK8 0AB

Lyco 5 star review on 3rd December 2023

Lyco 5 star review on 5th October 2023

Lyco 5 star review on 30th June 2023

Lyco 5 star review on 30th June 2023

Lyco 5 star review on 17th January 2023

Lyco 5 star review on 25th September 2022

Lyco 5 star review on 18th February 2022

8

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good efficient service , my goods arrived promptly and were exactly as described and I would be very happy to recommend Lyco for your lighting needs . The only negative I would leave is the packaging is poor and one shipment arrived damaged otherwise I would give five stars ⭐️”

Posted 1 year ago

Thank you for taking the time to comment. We are sorry you had cause to be disappointed with regard to the packaging. The Customer Care Team

Posted 1 year ago

“Bulbs - good prices, delivered next day. Will use again.”

Posted 2 years ago

Many thanks for your feedback. The Customer Care Team

Posted 2 years ago

“Kept up to date with delivery, slight down side packaging a bit damaged”

Posted 2 years ago

Sincere apologies your order arrived with the packaging less than pristine. Let us know please if we can assist further. The Customer Care Team

Posted 2 years ago

“order arrived quickily and all good. The only thing i would say is to suggest that the cable length on the under cabinet lights be increased from 1m to 1.5m as the wall cabinets in a kitchen are usually 720mm in length. This makes it almost impossible to connect up without having more than one connection. Only my opinion”

Posted 2 years ago

Thank you for your feedback. The Customer Care Team

Posted 2 years ago

“Once I had the necessary code for the bulb I needed (kindly provided by a nice young man in Screwfix, Inverness!) ordering was simple although I was a little dismayed at being charged £5.99 delivery and all because I live in Inverness! People, there are vans and lorries up and down the road every single day to the central belt - i.e. Glasgow etc! Feel a bit grieved at being penalised for living in a more civilised area!! Sorry for the rant. Bulb received today and now fitted!”

Posted 2 years ago

Thank you for your feedback. The carriers denote the postcode areas which attract extra costs and charge us accordingly. We then significantly subsidise the cost for our customers. The Customer Care Team

Posted 2 years ago

“Good supplier One product was out of stock They coordinated delivery of everything together when stock arrived Easily done Very pleasant Thanks GAIN”

Posted 2 years ago

You are very welcome. The Customer Care Team

Posted 2 years ago

“Very Prompt service.”

Posted 2 years ago

Thank you. The Customer Care Team

Posted 2 years ago

“The ordering and turn around time for shipping was very good but unfortunately the tube arrived broken due to insufficient packaging. A replacement had to be ordered.”

Posted 2 years ago

Sincere apologies your order arrived damaged. The Customer Care Team

Posted 2 years ago

“Light bright in the shed. Arrived on 2nd day, paid for express delivery.”

Posted 2 years ago

Thank you for offering feedback. The Customer Care Team

Posted 2 years ago

“There was no problem. Some of the bulb manufacturers are a bit 'obscure' but if they work - that's ok. I don't really like the flow of email and messages. I ordered some bulbs and you delivered them. Full Stop. I don't need to know when they were dispatched; where the driver is; or what he had for breakfast......And then, there is the inevitable questionaire. Just want to order a few bulbs and have them delivered..... Cheers, John Ward.”

Posted 3 years ago

Thank you for getting in touch. Most customers appreciate our messaging to be able to plan for the delivery. If messaging is not required customers can let us know and we can remove contact details from the order. The Customer Care Team

Posted 2 years ago

“The LED half lantern lamps look good and are easy to fit and work well in the main. BUT, this is the third one I have replaced in 6 years. I had hoped they would be more durable. Faults vary from not coming on at all to failing to recognise daylight so stay on all day, albeit at lo level. Good but could be better.”

Posted 3 years ago

Thank you for offering feedback. The Customer Care Team

Posted 2 years ago

“Very efficient service with a good range of products. I haven’t given 5 stars because for one of the items I bought I think that Lyco needed to give more information on their website - it could have affected my purchase.”

Posted 3 years ago

Thank you for getting in touch. Our Sales Team are always happy to assist if there is a query on any product. They can be contacted via email, phone or via our Live Chat service which operates 7 days a week. The Customer Care Team

Posted 2 years ago

“They were very quick go get the light bulb to me”

Posted 3 years ago

Thank you. The Customer Care Team

Posted 2 years ago

“All arrived on time , very easy company to deal with”

Posted 3 years ago

Many thanks for your feedback. The Customer Care Team

Posted 2 years ago

“Would have been five stars but the delivery firm used would not leave my parcel without me being there, despite telling them it was OK to do so. Slightly irritating to have to stay at home until it arrived. I has to rearrange delivery.j”

Posted 3 years ago

Apologies for any inconvenience. We can always contact this particular carrier with instructions as they will accept them from us. The Customer Contact Team

Posted 2 years ago

“Would be 5 stars, but the delivery saga let things down. Bought LED tubes, to replace conventional fluorescent tubes, and they worked great, just had to swap the starters (which came with the tubes), quite impressed. Good price too. p.s. Avoid APC overnight, they could have done a lot better (long story)”

Posted 3 years ago

Thank you for taking the time to comment. The Customer Care Team

Posted 2 years ago

“The service was very efficient both from the placing the order to delivery. Would recommend and will use the company in the future.”

Posted 3 years ago

Many thanks for your comments which are much appreciated. The Customer Care Team

Posted 2 years ago

“Ordering and delivery was painless and as promised. The LED strip light was delivered in a box but without any packing so it was rattling around loose.”

Posted 3 years ago

Thank you for taking the time to comment. The Customer Care Team

Posted 2 years ago

“I ordered a lamp on 29th Nov and due to current position in the world I did not receive it until 18 th Jan but I fitted it and am very happy with it.”

Posted 3 years ago

Thank you for much for your patience. The Customer Care Team

Posted 2 years ago

“Delivery on time, perfect condition. No hiccups encountered. I forgot Solar energy is pretty weak in the winter, subsequently the length of time that the lights operate is about 2 hours. Not Lyco's fault.”

Posted 3 years ago

Thank you very much for getting back in touch. The Customer Care Team

Posted 2 years ago

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Lyco is rated 4.7 based on 16,346 reviews