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Lyco Reviews

4.7 Rating 16,346 Reviews

96 %

of reviewers recommend Lyco

Company Reviews

Product Reviews

4.7

Based on 16,346 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Lyco:

Lyco was established in 1995 and has grown to become the UK's premier lighting company. What sets us apart from our competitors is our focus on providing the latest products from around the world at the very best prices coupled with a level of service that is second to none. Today there are over 40 people working at our base in Milton Keynes.

Visit Website

Email:

customerservice@lyco.co.uk

Location:

24-26, Vincent Avenue, Milton Keynes,
24-26, Vincent Avenue, Milton Keynes
Crownhill
MK8 0AB

Lyco 5 star review on 3rd December 2023

Lyco 5 star review on 5th October 2023

Lyco 5 star review on 30th June 2023

Lyco 5 star review on 30th June 2023

Lyco 5 star review on 17th January 2023

Lyco 5 star review on 25th September 2022

Lyco 5 star review on 18th February 2022

8

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The sales personel was so halpful and the porforma invoice was done within minutes and paid for. I opted for express delivery and was supposed to recieve the items quickly as I was for a Nursery and had to be fitted over the weekend. Although the delivery company said that my items were in a truck and on the way to me, I am still waiting for them. Really out of order. I will think twice for ordering in the future. K. Rafati”

Posted 3 years ago

“The lamps arrived safe and sound, and were good value. I paid for express postage on Monday evening and they only arrived on Friday, hich was not helpful as I wasnted to use them immediately.”

Posted 3 years ago

“L.c.d.batt light good, but downside, 1/4 inch screws wont hold light ,with 8x c batteries in it's far too heavy +batteries cost £20 so quite an expensive light hence 3 star rating.”

Posted 3 years ago

“Easy to select the right product and place order online. Haven’t received the product yet because APC , the alleged delivery company failed to turn up yesterday and they also don’t respond to any form of communication. I’m hoping 🤞 that the APC slackers might deliver today. But not confident.”

Posted 3 years ago

“For orders online LYCO is good but I tried many times to contact the sale many time by phone or e mail because I need some items for demonstration outside UK but no response”

Posted 3 years ago

“Very quick to take the payment, lights were returned as not suitable, 1 week on still no refund. Purchase was £350, so not a small amount.The courier, Myhermes, delivered on the 2nd working day after ordering, 6 working days after collection still not returned to you.”

Posted 3 years ago

“Bought Nordlux lights quick delivery and competitive price. Lyco were great! However, I needed to return one of the lights and Lyco use Hermes. I paid £4:98 online and arranged collection. No one turned up, so after two days I ended up taking it to a Hermes parcel drop outlet. Then trying to trace it is impossible. Hermes IVR and website didn't initially recognise the barcode. Now the app just reports 'On way back to retailer'. Hermes may be cheap for retailers to use, but their customer experience is appalling. So can't trace to see if Lyco have the parcel now and no refund yet.”

Posted 3 years ago

“I made two separate purchase and delivery time was excellent for both. However I had a technical query regarding the first delivery received on 4 June and have made numerous phone calls, left numerous voicemails, sent emails but I still haven?t received a response after 4 weeks. My second purchase was a necessary because I was tired of waiting for a response to my query. I suppose you got another sale but you have also got a dissatisfied customer.”

Posted 3 years ago

“Average for 2020.”

Posted 3 years ago

“Delivery process was not good. I had notifications for 3 days that it would be delivered each day. Otherwise all good.”

Posted 3 years ago

“I ordered the wrong bulbs and contacted the sales team as directed and was assured of a reply in about three days on how to return them and I asked bulbs with a thinner screw in end.So far no reply - hence rating.”

Posted 3 years ago

“Ordering and delivery good.”

Posted 3 years ago

“I havent opened them yet as using them in a new property awaiting a move in date.”

Posted 3 years ago

“Generally OK apart from delivery notification”

Posted 3 years ago

“The easyfit three way connector will not fit the existing transformer i have that works the lights i wanted it to connect a water feature and the 2 pins won?t fit do you sell a smaller size .”

Posted 3 years ago

“DELIVERY WAS DELAYED”

Posted 3 years ago

“One item broken on delivery”

Posted 3 years ago

“Ordering was easy. Fast delivery. 1st order arrived with 2 broken tubes, contacted customer services & new tubes were sent. Arrived next day unfortunately both tubes were broken. Re ordered & sent another 2 tubes, arrived next day again, this time only 1 tube was broken. Contacted customer services & 1 tube price was refunded. I would say that Lyco was helpful & did all they could, but the delivery company (APC) were reckless. I was in the drive when the last delivery was made & when the driver opened the van door 3 parcels fell out, my parcel was laying flat with other parcels on top, hence the ease of being broken.”

Posted 4 years ago

“I ordered the iitems in DECEMBER, payment was made at the same time. The or,der was not completed until March”

Posted 4 years ago

“Product was excellent Delivery was poor sent a time slot and day and never arrived Email sent to me the same day saying tried to delivery and no one in and card left No card and in all day Next day arrived after 3 phone calls told the driver was 30 minutes away 4 hours later he arrived”

Posted 4 years ago

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Lyco is rated 4.7 based on 16,346 reviews