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Lyco Reviews

4.7 Rating 16,346 Reviews

96 %

of reviewers recommend Lyco

Company Reviews

Product Reviews

4.7

Based on 16,346 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Lyco:

Lyco was established in 1995 and has grown to become the UK's premier lighting company. What sets us apart from our competitors is our focus on providing the latest products from around the world at the very best prices coupled with a level of service that is second to none. Today there are over 40 people working at our base in Milton Keynes.

Visit Website

Email:

customerservice@lyco.co.uk

Location:

24-26, Vincent Avenue, Milton Keynes,
24-26, Vincent Avenue, Milton Keynes
Crownhill
MK8 0AB

Lyco 5 star review on 3rd December 2023

Lyco 5 star review on 5th October 2023

Lyco 5 star review on 30th June 2023

Lyco 5 star review on 30th June 2023

Lyco 5 star review on 17th January 2023

Lyco 5 star review on 25th September 2022

Lyco 5 star review on 18th February 2022

8

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The product hasn’t been fitted yet but it’s here ready to go BUT the ordering of goods was awful I spent 45 minutes going backwards and forwards with different cards etc billing address and shipping address was soooooooo complicated not sure I would use you again sorry”

Posted 1 year ago

Very sorry to hear you had difficulty placing an order. We have not had any similar feedback from other customers who placed orders successfully. Either our Sales or Customer Service teams would have been more than happy to lend assistance to you given the opportunity. Thank you for your order. The Customer Care Team

Posted 1 year ago

“Connector is wrong. It has a plastic split sheath around the pins. Had to saw it off to get it to fit my plug and play Techmar lighting. Why has it changed?”

Posted 1 year ago

Thank you for getting in touch. The connectors on these garden lights was changed some years ago by the manufacturer due to European Regulations. It was not something Lyco had any control over whatsoever. Our Sales Team would have been able to advise you on the manufacturing changes if the opportunity had arisen. Disappointing for us to receive a one star review in these circumstances. Thank you for your order. The Customer Care Team

Posted 1 year ago

“Since I haven’t received what I ordered yet it isn’t great, shall I continue?”

Posted 1 year ago

Thank you for getting in touch. Your order should be with you within two days. You chose the three to five day delivery service and not our express service hence your order is not with you as yet. Thank you for your custom. The Customer Care Team

Posted 1 year ago

“Delivered to wrong address”

Posted 1 year ago

We would be grateful if you could contact us at customerservice@lyco.co.uk with some identifying details as we cannot seem to locate the incident you are reporting. The Customer Care Team

Posted 1 year ago

“Missing items”

Posted 1 year ago

We were happy to be able to confirm to you all items were dispatched in multiple parcels. The Customer Care Team

Posted 1 year ago

“The Products are OK. However, their system initially confirmed I had not placed an order then charged and sent 4 separately packages including four delivery charges. Had I required 16 bulbs then one order would have been adequate, never four times four bulbs. Complete incompetence and indifference has been shown by Lyco Group Ltd.”

Posted 1 year ago

Thank you for getting in touch. I am sorry you appear disappointed with your experience shopping with us. However, you repeated your original order a further three times despite being sent an order confirmation timed at 14:28, which you appear to have overlooked, after the very first transaction. Subsequent order confirmations sent to you were timed at 14:29, 14:30 and 14:31 respectively. I will forward these to you again. I am not sure why you believe this is an error on our part. We had no errors at all with our system and no similar feedback of any issue from other customers buying online at the same time. The best course of action perhaps would have been to contact us before repeating the order and we could have confirmed your original order had been received. In addition, regular checking spam/junk folders is always advised. If you need any assistance in relation to returning the unwanted items for refund please let us know and we will be happy to help. Our telephone number is 0346 646 1133 (Option 2). Our email address is customerservice@lyco.co.uk. The Customer Care Team

Posted 1 year ago

“2 bulbs smashed due to inadequate protective packing in delivery”

Posted 1 year ago

Very sorry to hear two of your bulbs arrived damaged. Our products are fragile and despite best endeavours periodically damage occurs in transit. Having checked with the customer care team they do not appear to have been given the opportunity to resolve this matter prior to your post above. We will be in touch directly in this regard.

Posted 1 year ago

“Money taken from my account 4/5/21 still no delivery 9/5/21 no emails and unable to track parcel”

Posted 2 years ago

We apologise for the inconvenience caused by the delay. The Customer Care Team

Posted 2 years ago

“Abysmal delivery, not telling me unril it was too late when they would be delivering and leaving your floodlights at a neighbour and not telling me who or where it had been left.”

Posted 2 years ago

I am sorry you are disappointed. The carriers send several notifications of the delivery time slots. Perhaps these were overlooked. The Customer Care Team

Posted 2 years ago

“Hi I haven't actually received my light! I ordered it before Easter!”

Posted 3 years ago

Sincere apologies for the unexpected delay. The Customer Care Team

Posted 2 years ago

“I ordered two LED tubes, both of which arrived shattered as a result of being extremely poorly packed. Lyco put each i. A cardboard sheath and then left them to rattle inside a much larger cardboard box. As I had specifically pointed out they needed to be well packed, you can understand my dissatisfaction.”

Posted 3 years ago

We dispatch tubes across the UK on a daily basis which arrive in perfect condtion. I am sorry that was not the case with your order. The Customer Care Team

Posted 2 years ago

“Poor service I'm afraid ... Ordered an item on 10 March and paid for Express Delivery (1-2 days) ... No delivery by 15 March ... Telephoned and spoke to Dean who said he would investigate and call me back ... No call by end of day ... Tried ringing again, to receive a message stating that calls are not being taken, nor is it possible to leave a message, and any contact needs to be by email ... Eventually the item was delivered and I was told that that the carriage charge would be refunded, but no apology ... A sorry tale”

Posted 3 years ago

Apologies for the mishap. I can assure you it was not intentional. The Customer Care Team

Posted 2 years ago

“The electrical connections are very poor. I would suggest paying more and purchasing a product with appropriate electrical connections for installing”

Posted 3 years ago

We are sorry if you have experienced any difficulty installing this light. This is not feedback we have received previously from other customers. We would always suggest installations are carried out by qualified contractors who will be experienced with such. The Customer Care Team

Posted 2 years ago

“I purchased a light from this company but made a mistake with address when ordering and put the billing address as the shipping address. I placed the order and realised immediately through reading the ack, contacted the company 7 times and asked them to change the del address, they said they couldn’t help me and basically that was that.”

Posted 3 years ago

There is unfortunately an extremely short window of time for an order to be amended before it hits the scanners and the picking, packing and dispatching operation commences. We would have helped if we possibly could. The Customer Care Team

Posted 2 years ago

“Do not deal with this company - I ordered a batch of five fluorescent tubes from them and they were absolute rubbish - they would not fire up properly. When I tried to initiate a return the lighting direct website (to which Lyco directed me) denied knowledge of my order the I was charged £15.98 for the privilege which I want back. The only reason that I have given them one star is that there are no zero or negative stars. Do not touch this lot!”

Posted 3 years ago

The bulbs ordered were unfortunately not suitable for the intended application as the specifications were not compatible. We sell thousands of these T8 tubes annually with no similar feedback as yours. The reference number required to initiate the return on our website is the one that commences with the LETTER "O" from your invoice, as we highlight in the instructions. Using an incorrect reference number will result in an order not being found, as happened to you. The Customer Care Team

Posted 2 years ago

“Everything went really well with the order, up to the point it didn't arrive, the driver apparently left the package outside another companies door in the middle of an open industrial site on a Saturday, shock it wasn't there n Monday.”

Posted 3 years ago

Apologies, this is not the level of service we expect from our carriers. The Customer Care Team

Posted 2 years ago

“Products rubbish. Customer services rubbish. Warranty not worth the paper it's written on. I bought 8 sealed (the bulbs cannot be changed) downlights for my kitchen which came with a 7 year warranty. After 4 and 5 years (so far), bulbs have gone. The first one was replaced with the wrong light as they no longer make them and doesn't look right to this day. They are not even responding as regards to the second one. Oh and guess who has to sort the electrics...? UPDATE: Customer services called me after this review to offer me the chance to buy some more!!”

Posted 3 years ago

The downlights you chose to purchase had integrated LED bulbs, i.e. bulbs installed at the time of manufacture cannot be changed, as advised in the specifications on our website. We also sell downlights with bulbs that can be changed, as advised in the specifications on our website. The extended guarantee is put into place on completion of the form which is included in each box and then forwarded to the manufacturer. If this process is not followed the standard guarantee applies. Manufacturers change their ranges periodically and unfortunately, that was the case here. This is not something we have any control over. The Customer Care Team

Posted 2 years ago

“My delivery was not my complete order and I haven’t been advised when the balance will be despatched”

Posted 3 years ago

So sorry for the delay with the balance of your order. The Customer Care Team

Posted 2 years ago

“Ordered some LED GU10 bulbs which were a special design to fit my light fittings. The picture showed the correct style and I contacted Lyco before ordering to ensure that I would be getting exactly what was pictured on the website. They confirmed this but still sent me something different. Luckily they are plastic cased so can be adapted but that is not the point. Won't be using them again.”

Posted 3 years ago

I am sorry if we made an error with your order. The bulbs could have been returned to us free of charge for a refund if not suitable. The Customer Care Team

Posted 2 years ago

“Have not recieved my items and it's been nearly 2 weeks.All I've had is an e-mail to say the courier delivered the items which they haven't and no answer on the number or replys to emails. I'm out of pocket just under £50”

Posted 3 years ago

As I am sure you understand if an order is reported missing we have a process to go through with the carriers. We are of course very sorry for any inconvenience caused. The Customer Care Team

Posted 2 years ago

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Lyco is rated 4.7 based on 16,346 reviews