“I am quite unhappy with Lycamobile. I felt like I have been theft.
I use bundles and the every month it renews automatically. I too up the day before £30. I had still data. Just 2 hours before midnight I ran out of data in the bundle (without notifying at all) and they charged £20.20! Of course, they said the bundle couldn't be renew because of insufficient credit. I was shocked wondering how it was possible.
I bought another bundle to carry on.
I call on Monday, 25th of March to customer service, and first, I am attended by a staff called Ali that as soon as I explained the problem, abandoned the conversation.
I contacted again by another stagmff called Christie and said about I ran out of data (again, without notification at all and just 2 hours before the renewal of the bundle £20.20! I asked if it was not possible the refund as it is unfair really and was quite unhelpful.
I have been customer of Lycamobile for years but I am reconsidering to change of provider. I felt like appalling service to a loyal customer that have been with them for ages.
Edited: On 25th of March I received a call from Lyca but as soon as I attended automatically the call was hang up. I call back and then I am redirected to a voice message system which says if I know the extension I am calling press 1 (which I do not know) or press 0 for further assistance. I pressed 0 and I waiting for more than 15 minutes, nobody attending. Iade a conversation and have screenshot if required.
I saw the reply of a agent through my review. I had no the chance to talk by phone.
As I wrote. It is quite unfair that the last time I checked the balance is still £30 on 22nd at 7pm. It was supposed to be renewed on 23rd, next day. Then I am told I used my allowance and I was being charged. £20.20? I wonder myself how is that possible? I never received any notification saying I spent allowance and could have turned off the datas.
The disappointment experience and frustration is that they are not able to help despite having been too much (£20.20) and no adviced in advance to turn off data until next day. Not nice”
“Awful company, make no effort to fix faults/issues.
The worst customer services I have ever experienced.
Repeatedly cut off from customer services when trying to make a complaint”
“very worst service and they rob the money simply. i lost my money twice and i raised the complaint but no reply and 1 months passed now. don't use lyca and they never bother about the customer.”
“When I saw the largely negative reviews, I was surprised and so I thought that I would share my experience. I have been a Lycamobile customer for over five years. While I have struggled with their customer service on some occasions, I have never had any major issues, and find most of the people I have spoken to, rather helpful. I have never had any problems with signal and connection speed and I use the internet everyday for research and entertainment. Looking back, I used to always insist on fiber unlimited, now I just use my mobile hotspot as my internet connection for all my devices. This has saved me a ton of money and kept me more in control. (bare in mind everything I've mentioned above is relative to price. Don't expect first class when you pay for economy).”
“This is a company that doesn't care about its customers one bit. I topped up my mobile number only to discover that it was the wrong number. After contacting Lycamobile, which took about a week before I could speak to anyone they told me to send an email which I did and I got no reply or acknowledgement. I called them back and they said they would reply in 48 hrs. Long story short, 6 weeks on and I am still unable to speak with the department responsible or get a straight answer. AVOID IF YOU CAN!”
“Made a top up payment via PayPal and a week later my balance is still showing Nil . The payment is also showing on my bank statement. Tried to contact customer advisor but no resolution yet. My only option was to pay twice for the top up. Useless service.”
“It is one of the useless companies in the world ,no one cares about the customer ,just think about your money , never trust them,no customer service ,no complain department ,you cannot find ny one expert here”
“It is one of the useless companies in the world ,no one cares about the customer ,just think about your money , never trust them,no customer service ,no complain department ,you cannot find ny one expert here”
“Took my money and never sent me the prepay sim I had ordered. Their page failed during a PayPal transaction and now there is not confirmation or anything. Customer service complete rubbish. Sent so many emails now and no response. Cannot contact these people! It's been nearly a month!”
“I rang Lyca Mobile call centre and spoke with Fidal with my mobile having problems. He was very pleasent, polite, knowledgeable and very reassuring. I will know in a week's time if my problem is resolved. Thank you Fidal.”
“bought 20GB plan and the speed was absolutely terrible felt like I was browsing on 2G but signal showed I was on 3G could not get 4G as their signal was so weak. voice calls sounded like I was talking under water.
was very hard to contact customer services and cancel my sim they automatically set you up on recurring payments so you can be billed if you are not careful.”
“I ordered for a Lycamobile number online with their Lyca Global option. the sim took 5 days to come. they sent me a pin to activate the bundle. i did as per the instructions but the activation failed due to a technical error. so i called lyca customer service (the calls are charged 9 pence per min). spoke to them for close to around 5 to 10 Mins to explain the issue, the guys asked me to do the instructions again and all sort of question which did not make sense. finally he said it is a technical error (and i thought i had already told him in my first statement after the hi and hellos) and he will take to refer it to their technical team. it will take 5 days to resolve. finally after 7 days i got a message stating that the issue has been resolved. again tried the same but the technical error still comes up. called up the customer service but my calls would not go through as there is no balance. (this is after they have my 10 Pounds). finally i had to use another phone and call. i told them the issue, the lady was not very happy to receive my call. but then again after a lot of steps and spending around 10 mins she tells me that the pin is having issues. will have to reissue the pin as it is more than 15 days old. i said it is only 12 days since i have received the pin. she said the technical error is due to the pin. it will take another 24 hrs. and the Saga continues. not sure if it will be solved. looks like i might have lost 10+1.5 (approximately)+1.5(approximately) = 13 pounds the scam of Lyca Mobile as i dont think these guys will be able to solve the issue.”
