LycaFly Reviews

Name: LycaFly
Rating: 1.24

1.2 Rating 170 Reviews

6 %

of reviewers recommend LycaFly

Company Reviews

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1.2

Based on 170 reviews


Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

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Heena Ayub

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My mum got scammed, she had fake tickets booked and what's worse she was going India for my uncles funeral! Disgusting lycafly cannot be trusted”

Helpful Report

Posted 5 days ago

“My stepfather was due to fly to Australia but sadly passed away before the flight. He paid £1500 for the flight. We were told last October that we would be refunded and still waiting. The last email we received stated they have received the refund from the airline but to receive the refund we have to travel to London to their office to collect it in cash. They state they cannot do bank transfer or send a cheque. We live a 6 hour drive away from their office. Do not use this company. Service is absolutely shocking. I have never heard of a company that makes you travel to the office for a cash refund.”

Helpful Report

Posted 2 weeks ago

“I thought I was flying economy class, when I looked at the quote, I said to Bhevesh of Lycafly, how come no baggage, he said, he will sort that out after. Bhevesh came back saying, oh you would have to pay at the airport. I asked, why. I then realised, I was booked on economy light. Furthermore, I asked for a return date between 6-8th April, he booked 26th April. In order to change my return date I would have to pay £600, if I wanted to cancel it would cost me £540. Is this right. I had to report them. These people seems to be scammers.”

Helpful Report

Posted 1 month ago

“I had booked my flight to Mumbai with AI via Lycafly, six months before my scheduled departure. Unfortunately, the COVID-19 pandemic occurred just before my flight date, and I contacted Lycafly to find out about my options. The representative informed me that my flight had not been cancelled yet, and if it was cancelled, I wouldn't be entitled to a refund. They advised me to cancel my flight to receive a partial refund for the flight tax. However, I later found out that this advice was wrong. Had I not cancelled my flight and AI cancelled it, I would have been entitled to a full refund. The flight was eventually cancelled by AI, which Lycafly had expected. I only received a part of the partial refund that I was promised by Lycafly, and I have been chasing payment of £117.27 for the remaining amount. I have sent at least six emails and made countless calls to follow up, but I have not received any response from Lycafly. The last person I spoke to was Mark Jones, also known as Dushyant Mudgal. He promised to get back to me in 10 working days, but it has been six months since then, and I have not received any response, even after CC'ing him on emails. It is important to note that Lycafly did not cancel my flight, and they received a full refund, but only gave me a part of the partial refund that I was promised. This has been a pricey lesson. I would avoid this travel agent as they are CROOKS.”

Helpful Report

Posted 4 months ago

“I had a terrible experience with Lycafly. When I booked a flight with them and realized I hadn't added my middle name, which is on my passport, they told me I had to pay £250 to add it. This seemed unfair, and they even suggested I borrow the money. After a frustrating conversation, they reluctantly agreed to do it for £100. However, when I contacted the airline directly, they said the middle name wasn't necessary for travel. It's clear that Lycafly was trying to take advantage of me, and their customer service was unprofessional and insensitive. I strongly advise against booking with them.”

Helpful Report

Posted 7 months ago

“Their website is pretty useless for any modification. Over phone the changing flights charges are terribly higher.”

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Posted 9 months ago

“Absoultely horrible company. My flight got cancelled and they still charged me 30 pounds cancellation fee and the guy said that they have to run their business. His name was Kuldeep Singh, such a stupid argument. You are chargjng me service fee for a cancelled flight. Avoid these cow boys and scammers. They got poor customer service abroad and the guys are not trained to do their job.”

Helpful Report

Posted 1 year ago

“I called the LycaFly customer care regarding my flight reservation, i done a mistake of putting title wrong, instead of "Miss" i put "Mr",it was for my sister, just to change that small detail they charge me £100. I realize this just after 10 minutes of booking and they told me that it is chargeable,I have evidence of this. This is so unacceptable, thought there was no other availability i had to pay them for this.”

Helpful Report

Posted 1 year ago

“I have previously purchased two tickets with Etihad for my sister and mother. At the time they had contacted covid and were therefore covid positive making them unable to attend that flight. I contacted etihad at the time and they confirmed to me I will be able to get a refund for this however, because it is an agency purchase, the agency will need to process this for me. The agency in this case is lycafly. After multiple tries and back and forth emails and after 1.5 years, I have not received my refund for both tickets after this was confirmed to me by email from an agent named Jonathon monga that this has gone through on the 11th of august . The agent on email asked me to send the evidence on multiple occasions in which I did for BOTH passengers. I was emailed a response by the agent named Jonathon claimed a refund has been processed for my mothers ticket. I sent tons of emails after that with no response. Fast forward now, refund still hasn’t gone through. Lycafly agents advised Jonathon has left the company. No hand over was completed with no regards to my complaint. I am now dealing with another agent named Mark Jones for the last month. The response was this: Upon checking the records with Etihad Airlines – they have informed us that the ticket / reservation in question has been terminated / expired on their system. Due to this – we are currently unable to make any change / refund request with the airline. With regards to the commitment made to you by one of our representatives – I have made a special exception request through my management team – in order to obtain a waiver from the airline to authorize and claim the refund on the booking. And this was received 10 days ago. I will never book with this company again. Agents cut the call on you and that seems to be a norm as it’s happened about 15 times so far. Not professional, false promised and a waste of time is what you get with this agency. I don’t like to write negative reviews however I have given chance and chance.”

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Posted 1 year ago

“Something dishonest is going on .... My card details were compromised. Luckily I put a stop on my credit card, because the next day a charge for £ 1765.90 was attempted to be put through by Lycafly.com. The credit card company declined the payment. I have never ever contacted Lycafly.com about anything, so how is it that they tried to get this money off me? T.C.”

Helpful Report

Posted 1 year ago

“They you rip you off if you ask them for postponing the tickets”

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Posted 1 year ago

“Basically experiencing the same issue as the rest of the 1-star reviews on here. Qatar Airways confirmed they had issued the refund I was after to Lyca in January...contacted Lyca to follow up... told me it would take 6-8 weeks for Qatar to issue the refund (note, Qatar confirmed they had already refunded the full amount of my unused voucher)... 8 weeks later, still no refund... another 3 months and I'm still waiting - I just got told today that it would take another 2 weeks for the next "batch processing" of refunds. How is it even acceptable for them to "bulk" collect people's bank details and process the refund weeks after they've received the full amounts from Airlines? Do. Not. Book. With. These. People.”

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Posted 1 year ago

“absolute trash”

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Posted 1 year ago

“DO NOT BOOK WITH LYCAFLY if your booking is cancelled by the flight they do not help you instead make you keep calling the flightline only to be told you need to call lycafly they do not help you they laugh and say its not their fault the flight is cancelled booked with them for the first time and most definatley the last just spoke to a guy called rangit only for him to cut the call on me and to have the decency to not even apologise as they did not even tell me the flights are cancelled british airways did disgusting service”

Helpful Report

Posted 1 year ago

“This company is a SCAM! Simple way to describe this company is a SCAM. Do not deal with this company worse give them your personal details. Booked a flight with them and had the worse nightmare of my life. Booked a premium Economy ticket and got a standard economy ticket with wrong dates, they didn’t take any responsibility, extremely rude and even their head of staff advised they were rude to me because I was asking for something that is not possible, ask me what’s not possible? Cancelling the reservation after they wouldn’t correct their own error instead they started milking me for money from that point because their policy is no refund or cancellation even when they are the ones at fault. Someone calls himself Mark Jones (When clearly he’s not, giving themselves different English names to deceive people) and begged to delete my review for a resolution, but has completely ignored all my emails and hangs up on every call without the courtesy of even giving a response to the disrespectful way I have been treated. Worse if them is Mr. Ranjit Gangly who scammed me of almost £300 for no fault of mine, extremely rude and condescending, even telling me to go do my worse, how a company like this can operate and deal with the UK population beats me, they should be shut down… I am seeking chargeback from my bank and hope my worse enemy do not experience this kind of scam under the guise of travel agents. Please stay away from this con artists, you will save yourself a nightmare and painful trauma.”

Helpful Report

Posted 1 year ago

“The most terrible experience I have ever had. Booked a ticket with them and got a different date, called to cancel just 5mins after and was told cancellation and refund isn't possible. Now left at their mercy, paid an extra £150 and £102 for a date change only to be given the same date I had paid money to change and left with emotional trauma due to bullying from their senior bully Mr. Ranjit Ganguly. How this company still trade beats me. What a shame!”

Helpful Report

Posted 1 year ago

“This is a fraud agency 2 months ago Confirmed flight ticket Saying flight is canceled Now your ticket is open You can book any time up to a year 4 4Tickets £3004 Looks like no more travel as per your wish I have to go wherever and whenever this agency tells me to go, I request everyone not to buy any ticket through this, stay away from these fraudulent agencies, take tickets from southall travel”

Helpful Report

Posted 2 years ago

“absolutely untrustworthy. I had really bad experience. Not ready to give refund , not giving virgin atlantic flight vouchers even. POOR.”

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Posted 2 years ago

“They straight up lie to you about situations and what certain airlines are doing around covid. They literally called me up about flexible booking and then continued to put me on hold and switch me around to different workers so they could SCAM me out of my money!!”

Helpful Report

Posted 2 years ago

“Misleading and not trustworthy. Booked a flight to Colombo. They charged 704 pounds. 644pounds for flight and 60pounds to make it flexible. But qatar airways all flights are fkexible. There were flights cheaper on other sites. Still booked through them as their staff spoke and believed talking to a human being is safe. So he said to pay 60 pounds extra to make the flight fkexible. Qatar airways says no charge for chsnges or cancellation on any of their flights incl on super saver . But lyca fly asked to pay 700 extra to chsnge the flight. Which means over 1400 Same flight you can book for 659 on their own site. They said wait and waster another 3 hours then Later asked to 269 extra to change one segment. Later when requested to cancel they advised to wait because they want to check with qatar airways for tyeir panalty. Then asked to pay 120 as panaly thst QAhas asked. To cancel. When I called qatar airways ssying no we dont charge its free. Lycafly asked was lying. Then later agreed to take 60 pounds which they asked to pay to make the flight fkexible its so wrong these people cheats. Ultimately it gave us no choice but to sgree to pay 60 pounds and book a flight on qatar airways site. Which is less than what they quote. But more than what we could have got if they havent wasted our time. This is innocent peoples hard earn money. Collecting and booking to see the family. This is wrong. Not ethical. Disappinting. You think online you dont know and if you talk to someone its safe. Not with lyca misselling .. because they took a long time the whole process made us pay more money for the ticket. Because they took a long time for their respond. No i wont recommed.”

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Posted 2 years ago

LycaFly is rated 1.2 based on 170 reviews