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LycaFly Reviews

1.2 Rating 170 Reviews

6 %

of reviewers recommend LycaFly

Company Reviews

1.2

Based on 170 reviews


Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

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LycaFly 1 star review on 17th June 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“same story here. it's been 16 weeks and I am yet to receive a penny on my £900 flight, despite numerous chasers on emails and phone call - nothing! question - what alternative method do we have to claim our money back? do we need need to go through financial ombsumen, credit card company? Any advise will be appreciated. thank you”

Posted 3 years ago

“Still waiting for my Refund, miss sold ticket by Agent.”

Posted 3 years ago

“i booked flight to egypt and my flight cancelled. they phoned me and cut £400 from £2900 due the cancellation, although it is not my fault. the cancellation come through british airways”

Posted 3 years ago

“I applied for refund as in april the airline cancled their flight and since now iam struggling to get my refund back spoke to the airline malaysian airline by giving them their reff num they said the agency did not applied for refund iam sure ita that as lyca fly is not a credible comoany and they speak lie also they dont give reply on their emails and dont call back too I will never leave my money with them its 990 hard earn money i will get it back”

Posted 3 years ago

“Lycafly like many other travel agents are suffering reputation loss due to many airlines taking excessive time refunding customers for cancelled flights. The covid 19 crisis has inandated airlines with claims and often they are taking 8 weeks or more. Lycafly have kept me informed and updated and I'm confident are making every effort to progress my refund. I have booked with them several times before the covid pandemic and always had great service.”

Posted 3 years ago

“Terrible agent. they only will respond you immediately until you make the full payment. once they received the payment they will never respond to your any queries.”

Posted 3 years ago

“DO NOT BOOK THROUGH LYCAFLY I booked a flight through Lycafly which was cancelled over 7 weeks ago. I contacted Lycafly who told me that I would have to wait 6 to 8 weeks for a refund despite there being a legal requirement to refund within 7 days of a flight cancellation. After 6 weeks I chased my refund up as I had not received it or heard from Lycafly. I asked when I could expect the refund but they refused to give me a date and tried to say that I would have to wait 10 weeks. I now have to issue court proceedings to recover my money.Disgraceful company, poor communication and clearly not willing to operate within the law. There are lots of other negative reviews from other unhappy customers on here and on Trust Pilot”

Posted 3 years ago

“i didnt get my refund nealy 2 months now”

Posted 3 years ago

“They would not refund despite flight cancellation, a real battle to get anywhere with them”

Posted 3 years ago

“My flight was cancelled by the airline in early February. I have been chasing Lycafly since this point for repayment. Cancelled flights from the EU are legally required to be refunded in7 days. It is now over 3 months since acknowledgement by Lycafly. I have had various promises of payment, all missed. LYCAFLY NOW IGNORE MY EMAILS. I suggest that that potential customers consider this appalling customer service before booking with this company.”

Posted 3 years ago

“Promised a refund unable to fly to india because indian government stopped all British national visa's waited 8 weeks had to calm back from credit card, Not responded to my emails bad poor customer service. Will not use them again.”

Posted 3 years ago

“why are they not responding to emails? Very poor customer service. Kindly give back refunds. One has to follow up for tickets to be issued after they have taken money! Still waiting for my Voucher for a cancelled flight 4 weeks down the line. Kindly acknowledge emails even if you will not act on it immediately. Since I have been using Lycafly for a long time and I have their account details on my online banking, I mistakenly paid £200 into their account, I contacted them immediately I realised my mistake, they took me round and round and eventually they stopped responding to my emails. I have been a very regular customer, even referred friends and family but this treatment has been quite appalling!”

Posted 3 years ago

“Rude staff, don't want to help. My flight was cancelled due to coronavirus. I asked for refund 5 tickets of my family and they said airline only offer vouchers. I don't no what to do, I am not planning to travel any more. All of they staff is not helpful telling me to contact airline and airline is saying contact lycafly. I was only offered vouchers which is no good to me. I am writing to financial ombudsman”

Posted 4 years ago

“Rude staff, don't want to help. My flight was cancelled due to coronavirus. I asked for refund 5 tickets of my family and they said airline only offer vouchers. I don't no what to do, I am not planning to travel any more. All of they staff is not helpful telling me to contact airline and airline is saying contact lycafly. I was only offered vouchers which is no good to me. I am writing to financial ombudsman”

Posted 4 years ago

“LycaFly failed to inform me about my Kuwait Airways flight schedule change in Kuwait airport even though Kuwait Airways informed LycaFly well in advance. So I was stranded in Kuwait airport for over 15 hours for no fault of mine & the compensation provided by LycaFly was only £94 which was the flight ticket I had to book from Mumbai to Cochin as I had missed my connecting train from Mumbai to Cochin. The layover as per my ticket in Kuwait airport was less than 5 hours only. HORRIBLE EXPERIENCE WITH LYCAFLY. WOULD NEVER BOOK ANY TICKET WITH LYCAFLY. VERY POOR COMPENSATION PROVIDED TO ME FOR THEIR MISTAKE.”

Posted 4 years ago

“Do not book with LycaFly. Company should be bankrupt and I hope they do soon Amen... Very bad customer service and in these hard times of Coronavirus they are just out there to make money for themselves and not give refunds to vulnerable people... I hope God curses this company Amen... Bunch of illegal immigrants should be jailed”

Posted 4 years ago

“I have spoken about 6 times to different people at Lycafly, who have all given me different information, all if which is rubbish! They do not want to send any form if cancellation invoice, patience running out!! Wilk be reporting this company”

Posted 4 years ago

“My friend bought a ticket for two 2 days ago. He never receive any confirmation email or tickets. Looking at these review, I’m worried that they’re being scammed. Avoid at all cost. “Like” all the 1 star reviews.”

Posted 4 years ago

“Idiot agency, Scammer, Lies 1000000%, arrogant customer service, Thief's, Unprofessional and low life travel agency who take advantage out of passenger misery. Plssss do not book with them there lower fare is just a trap.... Be aware and let everyone around you knows about them. May they rotten in hell”

Posted 4 years ago

“Airline refund money because of COVID 19 but they are not giving money back to me :( Scammers stay away and never buy ticket from them”

Posted 4 years ago

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LycaFly is rated 1.2 based on 170 reviews