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London Luton Airport Operations Limited Reviews

3.7 Rating 2,405 Reviews

64 %

of reviewers recommend London Luton Airport Operations Limited

Company Reviews

3.7

Based on 2,405 reviews


Customer Service
Communication Channels	Email, Live Chat

Visit Website

Phone:

01582395359

Email:

info@ltn.aero

Location:

London Luton Airport Operations Limited Navigation House Airport Way Luton
Luton
LU2 9LY

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Parking signs are poor, I ended up in drop off instead of the multistorey lane and had to pay £3 to get out. Lee paid for a multi storey space months in advance. The car park was completely full there were no spaces, drove round for an hour trying to find somewhere to park and eventually an attendant told me to park in a disabled space. Will not use again.”

Posted 5 years ago

“I just don't know where to start. C H A O S. That word defines it. It's so crowded there's no room for people at peak times. No room to seat, not enough shops or cafes. It gets overwhelming. Just so you know, I think Stansted is a great airport compared to this one.”

Posted 5 years ago

“Really bad. Prepaid for a week in the long stay. £61 so fair enough. But arrived at the car park and it was a shambles. The barrier let us in saying there were plenty of spaces but the car park was actually full. We drove round and round as did everyone else before others were just abandoning their cars anywhere. In the end, we had to ring the site office and get permission to park in disabled as otherwise we would have missed our flight. Avoid.”

Posted 5 years ago

“So much is bad at this airport it's hard to know where to start. It's rated the worst airport in the country and works hard to keep the record. At least my plane was on time. The problem is the airport not the airlines.”

Posted 5 years ago

“28pounds for 1,28 caution pickpockets”

Posted 6 years ago

“After I read the reviews I think everybody is a bunch of liars. Today I took a friend to luton parked in short stays, surprise 😲 1.28 minutes 28pounds. The guy in front of me paid 3 hours 68pounds. Just to pass the gate drop off 3 quid. You are been ripped off or get mugged in this rubbish airport that looks a warehouse. Avoid. Love to meet people who say very cheap. Even Heathrow is 11 hour and only first hour. Feel robbed.... AVOID.... Don't travel from Luton”

Posted 6 years ago

“A lot of work has been done at Luton Airport, including the parking, and all is has achieved is to make a poor airport even worse. Drop off is hugely overpriced, very badly designed and the signage unclear (other than the charges you will incur, which is made abundantly clear). Very stressful experience and I wouldn't use this airport again unless truly desperate. Thanks to poor signage, I exited by the wrong barriers, entering the short term car park by accident and had to pay £7 instead of £3. I contacted customer services about this but they were entirely unhelpful, refused to consider a refund for the difference and dismissed my comements about service improvements. They seem to think the service is grand, clearly they don't care much for customers' feedback!”

Posted 6 years ago

“Awesome”

Posted 6 years ago

“Awesome”

Posted 6 years ago

“When we returned from out holiday to find our car had been damaged down both sides we were told the car park is not liable even though there is NO fixed CCTV covering the parking spaces and we found there was no 24/7 security on site, both of which they advertise they have. So I have had to pay my insurance policy excess and likely have increased premiums. They would not even refund what we paid to park - never again. I've used valet parking without any problem even though you hear of scare stories, but never again it's taxis all the way now. Don't assume because you're in official parking you are covered, you might as well use the cheapo companies and save yourself a few £££££”

Posted 6 years ago

“Awesome”

Posted 6 years ago

“Awasome”

Posted 6 years ago

“Nice”

Posted 6 years ago

“I had to drop off my partner for an early morning flight. The design of the new drop off zone and short term car park is seriously flawed. It took about 25 minutes to get from the mid term car park point to the drop off zone because of the queue of cars trying to get in. Once there, there was plenty of places to stop so the queue is the result of having only a one lane approach. Clearly needs a rethink. Then I had to queue to pay to leave the drop off zone. That could have pushed me over the 10 minute limit - would I have to pay because of the queue. And worse still, this queue blocked the entrance to the multi-storey car park. Again, this clearly needs a rethink. Access from the short term car park to the terminal requires going up and down in lifts or the stairs. The whole design of the area is appalling and needs to be re-thought and re-worked.”

Posted 6 years ago

“Early morning flight no self service passport scans open only 2 people checking passports then after that slow delay baggage took over 40mins ridiculous”

Posted 6 years ago

“There is only one thing the owners of Luton airports rip off car Park charges understand PASSANGER NUMBERS. Do not fly from there find another airport. If you keep using the place they will keep robbing you at the airport payment machines.”

Posted 6 years ago

“Was not happy going through security because my belongings i.e. Handbag with passports money etc went through the scanner before I got through any one could have picked up my bag & belongings considering I was being checked for security reasons I did not feel my belongings were secure anyone could have tampered with them before I managed to retrieve them back”

Posted 6 years ago

“Extremely expensive like most things at Luton airport. Some say it's chaos due to the building work but have been using this nearby airport for many years and always chaos. New multistorey car park a long overdue addition and good but, of course, usually twice the price of the others. Drop off an absolute rip off at £3 for 10 minutes.”

Posted 7 years ago

“I dropped my son and he's friends off at the drop off point, was there for about a minute. When i went to go out I got ROBBED, i had to pay £3, talk about daylight robbery. I get annoyed when I have to pay a £1 sometimes to go to the toilet, but at least you can sit there all day.”

Posted 7 years ago

“Parking was no problem at the Short Stay Car park, but it is chaotic and unpleasant because of the on-going building work, poor road conditions and unprofessional car park staff. As we were walking away from our car we got almost run down by a car and got covered in muddy water as the car speeded by. As they parked up I complained to the man. I was not sure if he is part of the airport "meet & greet" service but he appeared not to understand English and immediately got the car park official to come over. We are still uncertain why but he started shouting, first at the man then at me. He never asked what my complaint or enquiry was, just kept shouting. I could not understand what he was shouting about. When I interrupted him to state what the issue was, he became very aggressive. My son got so scarred that he run to my friend. My husband was trying to help but it was clear that the man could not hear us because of his blind rage. I have never experienced such aggressive and abusive behaviour from an official representing a company. It was shocking and unacceptable by all standards.”

Posted 7 years ago

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London Luton Airport Operations Limited is rated 3.7 based on 2,405 reviews