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Luminati Reviews

4.4 Rating 170 Reviews

84 %

of reviewers recommend Luminati

Company Reviews

Product Reviews

4.4

Based on 170 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

Luminati 5 star review on 8th April 2024

Luminati 5 star review on 8th April 2024

Luminati 5 star review on 8th April 2024

Luminati 5 star review on 8th April 2024

Luminati 5 star review on 1st April 2024

Luminati 5 star review on 1st March 2024

Luminati 5 star review on 1st March 2024

82

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Product was easy to order and the website was informative - more so than many competitors, which was ultimately why I ordered. Delivery wasn't fast (about four weeks), but I'm assuming each product is made to order and I received email confirmation, so that wasn't a problem, and I was more than happy with the quality of the finished result. Packing was also extremely good, with the cabinet very well cushioned in multiple layers of bubble-wrap. Would order from them again very happily.”

Posted 11 months ago

“Great service - the product is well made and exactly what we wanted. Delivered on time without any fuss.”

Posted 11 months ago

“Recommend”

Posted 11 months ago

“Perfectly stunning frame”

Posted 11 months ago

“Great product - Well made. Just takes a while to come, but very happy.”

Posted 1 year ago

“The only thing I think could better the service is to keep the purchaser informed about expected delivery dates. Also trying to contact is difficult through computer site only.”

Posted 1 year ago

“It s only 3 stars, because communication with Luminati was a little bit hard ,and also waiting time for my bites were over 3 weeks.”

Posted 1 year ago

“Everything arrived safely! Perfect for what I wanted it for! Well made product! Thank you!”

Posted 1 year ago

“Great product at a great price, delivery a little slow but otherwise 10/10.”

Posted 1 year ago

“This company sent me my order after three weeks and it was because I called to ask where my order is and for more they send me some broken plastic pieces that support the screen when the web shows that they are aluminum, I have sent them an email and no they respond and now they play crazy, be careful with this company”

Posted 1 year ago

“Order came damaged and without all the parts. Called about this and was asked to email photos. Did this, twice big no reply. Emailed again, no reply. Left with a damaged item I cannot use. Rubbish.”

Posted 1 year ago

“Awaiting committee approval to order more”

Posted 1 year ago

“I ordered Clear Acrylic Food Display Cabinet. The quality is very nice and it is the same as what I see on the website. The delivery take long time but I am happy now.”

Posted 1 year ago

“We ordered an item which we decided wasn't suitable. Upon eventually getting a response from Kate at Luminati, we were told incorrect information regarding their terms and conditions on returns. We corrected Kate and agreed to pay the postage on the return. We packaged it back up in the original packaging Luminati sent it to us and returned it via Parcelforce. We received an email from Kate, showing photos of the item absolutely smashed to pieces, you couldn't have done a better job with a sledgehammer. They now say we need to claim from Parcelforce (which is another story) but I need photos of the external and internal packaging and despite 5 email requests, I am still yet to receive these, therefore they are holding up my Parcelforce claim. I honestly think that this item was damaged when it arrived back at Luminati as they did not want to refund us the money and are now ignoring us again as they did at the start when we asked about returning the item. Very poor service.”

Posted 1 year ago

“12 frames were ordered, boxes were damaged on arrival. When checked some of the damage must have been prior to despatch, which makes me doubt quality control standards. Replacement polycarbonate sent out to replace damaged items, some of which were also damaged, now had 3 deliveries before we have full delivery without damage. Communication not great, no email replies since the initial complaint, just emails notifying that packages were on the way and with the courier.”

Posted 1 year ago

“Nice article”

Posted 1 year ago

“We were a few fixings short. I rang to get more sent out. Somebody was supposed to be getting back to me. I chased this up and was told again that somebody would get back to me. I still haven't heard anything.”

Posted 1 year ago

“Very pleased with my order and the customer service. The original case was delivered damaged but the issue was resolved very efficiently and I'm very happy with the replacement. Would happily recommend to others.”

Posted 1 year ago

“The product was good, but it arrived with damage. I contacted Luminati via their website (it’s the only contact method advertised) to swap it and they did not reply. My opinion is that you should avoid purchasing from them as they have no customer service.”

Posted 1 year ago

“Great company to deal with - very efficient and received my order within a few days. I will be placing a further order shortly”

Posted 1 year ago

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Luminati is rated 4.4 based on 170 reviews