Lumena Lights Reviews

Name: Lumena Lights
Address: Centre 33, Long March, Long March Industrial Estate, Daventry, Northamptonshire
Rating: 4.89

4.9 Rating 311 Reviews

97 %

of reviewers recommend Lumena Lights

4.9

Based on 311 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Lumena Lights:

High quality garden and outdoor lighting available with next working day delivery. Specialists in 12v low voltage and bollard lighting.

Visit Website

Phone:

1327871161

Email:

sales@lumenalights.com

Location:

Centre 33, Long March,
Long March Industrial Estate,
Daventry
Northamptonshire
NN11 4NR

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Lumena Lights 5 star review on 2nd December 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have used LUMENA LIGHTS before and have found them to be a great company”

Helpful Report

Thank you so much for your 5-star rating of Lumena Lights, Henry! I'm glad to hear you had a great experience with us, and it's wonderful to know that I have used Lumena before and have found us to be a great company. We really appreciate your support! Best regards, The Lumena Lights Team

“A very good experience purchasing through the company.”

Helpful Report

Thanks so much for the review, and glad your experience was a good one!

“Items as described and delivered promptly with good customer services who were very helpful.”

Helpful Report

Thank you, Jay, for the 5-star review! We are glad to hear you are happy with your purchase and service we provide. Best Regards, The Lumena Team.

“Great service”

Helpful Report

Thanks for your 5 star rating of Lumena Lights, Jade! We really appreciate your support and loyalty. :) Best regards, The Lumena Lights' Team

“Customer service and delivery were first class. My enquiry was dealt with, in a friendly and efficient manner, using the online chat service. I received all of the necessary items to install two of the 12v Eyelite downlighters the next day. They were of excellent quality, as were the cables, connectors, LED bulbs and transformer. Return and refund were assured, provided the items were repackaged as received. No need, however, as the finished effect turned out to be perfect , and has transformed the appearance of our driveway gates. Not cheap but worth every penny !”

Helpful Report

“Excellent service. Delivery received the next day. Good quality spare parts supplied. The baseplate had sheared off (vandals). I was unable to get the screws out of the baseplate as they were corroded in. Had to drill the heads off to get the old screws out. The new screws look like stainless steel. The threaded holes in the aluminium baseplate were a very tight fit. Maybe a loose captive nut in the baseplate would be a better idea”

Helpful Report

Thank you for the helpful feedback, John! We've been selling these bollards for over 10 years and always looking to improve based on customer feedback. I'm pleased to hear you had a good experience with us. Please get in touch if there is anything else we can help you with. Best regards, The Lumena Lights' Team.

“Luxrox as described quick delivery quality items. Customer service very helpful indeed”

Helpful Report

Thank you so much for leaving us 5-stars! We strive to provide a high-level of service, from quick delivery to quality items and helpful customer service staff :) Best regards, The Lumena Lights Team

“Customer service on phone great and delivered very quickly”

Helpful Report

Thank you, Sasha, for taking the time to rate us 5 stars! We are pleased to hear that you had a positive experience with the customer service on the phone and that your lights were delivered quickly. Please do get in touch if there is anything else we can help with :) Best regards, The Lumena Lights' Team

“Lumena Lights are a very professional company - they are very prompt with delivery - never had any issues. Excellent customer service and technical department too.”

Helpful Report

Thanks Nathan! Always a pleasure to do business with you!

“Rocks look realistic but srews didn’t fit holes”

Helpful Report

“Fantastic quality products delivered on time and packaged well. Highly recommend company.”

Helpful Report

Thank you very much for the positive review and in-situ image, Andrew. It is great to see a photo of your hanging lights installed, they look great!! Best Regards, The Lumena Team :)

“Very realistic granite rock would buy another if I needed to.”

Helpful Report

Thank you so much, Sue, for your positive review. That's great to hear! Best Regards, The Lumena Team.

“I purchased the artificial granite rocks, good quality product at a very reasonable price. Great service. Thank you”

Helpful Report

Thank you for your positive review, Simon. We are glad to hear that you were pleased with your purchase, and the service provided. Best Regards, The Lumena Team.

“Good service and good quality product”

Helpful Report

Thank you for your kind review. We are glad to hear you are happy with your purchase and the service we provide. Best Regards, The Lumena Team.

“The lights were lovely - exactly what I had been looking for at a great price, and delivery was really quick.”

Helpful Report

Thank you for your kind review, Roger. We appreciate your kind comments, and are pleased to hear you are happy with your lights. Best Regards, The Lumena Team.

“Excellent quality lights, which look wonderful at a reasonable price”

Helpful Report

Thank you for your kind review, Robert. We are glad to hear you are happy with your purchase. Best Regards, The Lumena Team.

“Helpful customer service by telephone. Good quality light fittings. Well packed. Prompt delivery service.”

Helpful Report

Many thanks for the positive feedback, Alison. We very much appreciate you leaving us a review. Best regards, The Lumena Lights' Team

“Extention pole differs in size both ends. Made very well so really good and strong but unfortunately wasn't right size for my needs. Ordering and delivery was great and quick.”

Helpful Report

Thank you for your kind comments. We are sorry the product you ordered wasn't right for your requirements. We are disappointed to see you only rated us 3 stars but hope we can get better next time :) Sincerely, The Lumena Lights Team

“Good product - as per previous experience - but I do object to being forced to pay for "next day" delivery”

Helpful Report

Thanks for the order and review Brian, We use tracked couriers DPD and DHL, and the delivery service we (and they) offer is 'next working day'. This is the service we use, as it gets orders to customers quicker, safer and reliably tracked. That service has received a high level of positivity over the years for those reasons. The postage cost also involves everything we do as a company to ensure the product / order is as perfect as possible before it's handed to the courier. We have a threshold of £120.00 (inc VAT), anything over that, is free carriage and still 'next working day' which we feel is a good service compared to many other lighting companies. Thanks again for your order and enjoy the lights! Kind Regards, The Lumena Team.

“Great service and excellent communications”

Helpful Report

Thank you very much, Shaun, for the good review! We are glad to hear you are happy with the service we provide. Best Regards, The Lumena Team.

Lumena Lights is rated 4.9 based on 311 reviews