Lufthansa UK Reviews

1.00 Rating 1 Reviews
0% of reviewers recommend Lufthansa UK
0 Review Views (past 24 hours)
3PM - 5PM
0 Review Views
5PM - 7PM
0 Review Views
7PM - 9PM
0 Review Views
9PM - 11PM
0 Review Views
11PM - 1AM
0 Review Views
1AM - 3AM
0 Review Views
3AM - 5AM
0 Review Views
5AM - 7AM
0 Review Views
7AM - 9AM
0 Review Views
9AM - 11AM
0 Review Views
11AM - 1PM
0 Review Views
1PM - 3PM
0 Review Views

0871 945 9747


Are you a business owner?
See Business Solutions

How would you rate Lufthansa UK ?

Your Rating
Tell us how Company made you happy
Minimum 10 characters
What's your name ?
Leave this blank if you'd like to publish your review anonymously.
What's your email?
We need your email address to verify that your review is genuine
BOOM! Your review is being processed!

Thank you for helping other customers to make an informed decision.

Why not write another review on a recent company you have used and be in with a chance to win £250 Amazon Gift Card. Review Another Company

"I once held Lufthansa status because I travelled a lot with them but customer service & quality went down considerably and I only fly LH these days if there's no other convenient option in terms of route. Having said that, even with the few flights every year now I seem to encounter issues with pretty much every flight. When you contact customer service it takes about 3 - 4 months to hear back from them. And even then you feel they just want to brush you off as quickly as possible even though they messed up in the first place. I haven't even received the final compensation from the previous flight cancellation, I have already submitted my next one. And I'm not expecting any answer for at least 3 months. Sad, really. On top of that I made a mistake by sending the wrong compensation details (mix up with my different account numbers and sort codes) and I contacted them asking for help to retrieve my compensation. Zero interest to help me out. Not sure why I expected help when I screwed up when they barely bother assisting you when they screw up. As a customer of LH for many years I have never felt appreciated. I'm just a cash machine for them. It is a terrible company. Just go on Twitter and search all the issues they are causing their customers or read through the reviews here and see for yourself. If you can book a different airline, do so. Avoid Lufthansa."
Helpful Report
Posted 5 months ago
Lufthansa UK is rated 1.00 based on 1 reviews

Start Your Free Trial Today

Send 400 review invitations for FREE!

Get ready for our phone call!

We'll call you shortly. If you'd like to speak to us right away, please just call us on 0116 350 0610 .

Alice, Customer Support
Cookies help us improve user experience. They are also used for statistics, quality assurance, social media and for marketing. By using our website you consent to all cookies in accordance with our User Privacy Policy and Business User Privacy Policy.
Close This