“Used Low Cost Coach Hire for airport run to and from Gatwick Airport. Good prompt service on outward trip. Return trip was problematic with a 2 hour flight delay caused by French air traffic controllers strike plus multi accidents on M25. Our driver was excellent trying to find alternate routes and getting us home as soon as possible. We will definitely book this company again.”
“We booked a coach 2 months in advance of an event paid a deposit only to be called less than 24hrs before the job. The person who called explained that the coach they had booked for us had been in a crash so could not be used. Things happen but the employee in telling us laughed saying nothing he could do and could offer no help in suggesting ther firms etc. To add insult to injury 3 weeks later and we have still not received the refund of our deposit. I would avoid this firm - clearly not set up to deal with problems that exist in the real world”
“Awful service. Aggressive, rude and totally unprofessional.
Similarly to another reviewer, no email confirmation was ever provided (despite countless requests and sending over a signficant sum of money). And when it was questioned, I was told to go find a new coach company if I wasn't happy! 2 days before our wedding event - seriously unprofessional.
To top it off, they tried to charge a 25% increase in costs for a 45 minute departure time change. For a "last minute" change. Despite us informing the company weeks in advance. Being held to randsom just before an event is ridiculous.
After being passed to Rick, who was extremely aggressive and simply said "take your custom elsewhere" is hardly a customer service level I would expect from any reasonable company.