“I gave one star because the coach actually arrived. However, our experience with this company was absolutely shocking. After paying for the coach in full we did not receive confirmation after 3 emails. when you have paid over £500 that is extremely worrying. We called the company and were asked if we had paid.. even though an email had been sent over a week and which company doen't keep track of payment. Then the lady on the phone proceded to act like we were in the wrong for calling regarding a confirmation asking which email we email... there is only one email contact on the website.. she then proceeded to tell me to shut up when trying to explain to her what was going on and that i should call back to speak to someone else. Extremely unprofessional, if they have been rude to me i'm sure they have been rude to others. I wonder if this will be posted on the reviews.”
“The driver took the money for a return journey then never collected us ! Basically stole money! We agreed a time for collection and he turned his phone off! We was left waiting for three hours trying to call him as he had all of the money for return trip!”
Posted 3 years ago
Dear Ella Many thanks for reviewing our service. We believe that it is worth explaining, from a second perspective, the events of the evening in question. On the Outwards Journey the driver in question politely explained that alcohol is illegal on all minibuses, as it is a form of public transport. One must see that, as this is an illegal activity, the driver became concerned when they continued to bring this onto the bus. In addition to this, the groups were standing up on the bus and “jumping around”. As the group refused to remove the alcohol, and became increasingly violent. No public transport worker should be subject to verbal abuse, let alone threats of physical violence. On the return leg of the journey the driver made numerous calls to yourself and received 'no answer' after waiting at the pick up location for over 45 mins he pulled off. We are happy to supply photo evidence if required.
Low Cost Coach Hire