How would you rate
Low Cost Coach Hire?
"I booked a coach to Bournemouth and paid fully even before the trip.On the day of the trip the coach did not turn up and when I called the company's representative I was lied to that the coach is on its way and that I should call the driver. I tried calling the driver but no response and when I called the representative back, he told me there is nothing he could do about it and that I should sort it out my self.
We waited for well over 3 hours and no coach came nor anybody from the company called to explain what went wrong."
"Fantastic service! The driver was amazingly calm and the coach was huge! The whole evening went really smoothly,"
"I have used this firm a few times, and would recommend it to anyone using coach travel.Everything was as it should be, first class service, can highly recommend them. Will use them again if travelling by coach."
"arrived on time and was really cost efficient i will surely book again"
"I have asked for a quote, they said they would send straigh away to my email and after 2 days i got in contact again and they reply saying that there is loads quote every week and some is missed!
What professional isn't ?"
"Low-Cost Coach hire, although lovely on the phone, it turned out that on the day the bus did not even arrive and we had to use taxis. I accept in business that mistakes can happen, but then when I asked for my money back they promised it back but have still not managed to refund me despite multiple calls and emails. I can only guess that the below recommendations are fake and put up by Low-cost coach hire themselves. Avoid at all costs!"
"a really good and professional experience i had highly recommended"
"Thank you for such an amazing service this weekend. The driver was on time, very cheerful and patient.
Well done. Will definitely use again."
"I would like to thank Low Cost Coach Hire for such a comfortable and stress free day trip to Dorset and back to London. Jim, our driver, was excellent. He was very accommodating, helpful and such a safe driver. Our trip last Sunday was a great success and very enjoyable. It was a optimal standard service that is highly recommended."
"Similar to others. They "had a crash" and therefore couldn't fulfill the order. Now scrambling around trying to sort it out at 8pm when it was booked at 5am next morning. We've already paid in full!"
"Great advice on the phone, on time friendly driver and very good prices, will deffo be using again"
"We booked a coach 2 months in advance of an event paid a deposit only to be called less than 24hrs before the job. The person who called explained that the coach they had booked for us had been in a crash so could not be used. Things happen but the employee in telling us laughed saying nothing he could do and could offer no help in suggesting ther firms etc. To add insult to injury 3 weeks later and we have still not received the refund of our deposit. I would avoid this firm - clearly not set up to deal with problems that exist in the real world"
"Thank you, excellent flexibility from the driver seeing we was running late, he really looked after my daughter and friends. I would definitely use you and recommend your company again."
"Awful service. Aggressive, rude and totally unprofessional.
Similarly to another reviewer, no email confirmation was ever provided (despite countless requests and sending over a signficant sum of money). And when it was questioned, I was told to go find a new coach company if I wasn't happy! 2 days before our wedding event - seriously unprofessional.
To top it off, they tried to charge a 25% increase in costs for a 45 minute departure time change. For a "last minute" change. Despite us informing the company weeks in advance. Being held to randsom just before an event is ridiculous.
After being passed to Rick, who was extremely aggressive and simply said "take your custom elsewhere" is hardly a customer service level I would expect from any reasonable company.
Complete joke of a company. Would avoid !!"
"I gave one star because the coach actually arrived. However, our experience with this company was absolutely shocking. After paying for the coach in full we did not receive confirmation after 3 emails. when you have paid over £500 that is extremely worrying. We called the company and were asked if we had paid.. even though an email had been sent over a week and which company doen't keep track of payment. Then the lady on the phone proceded to act like we were in the wrong for calling regarding a confirmation asking which email we email... there is only one email contact on the website.. she then proceeded to tell me to shut up when trying to explain to her what was going on and that i should call back to speak to someone else. Extremely unprofessional, if they have been rude to me i'm sure they have been rude to others. I wonder if this will be posted on the reviews."
"Thank you very much for the service. Our clients were delighted with the luxury coach and made their journey extremely enjoyable!"
"Great coach and great service from the driver he really looked after myself and my customers. I would definitely use you or recommend your company again."
"We were very happy with the customer service, the bus and driver. The staff were courteous and efficient. Would recommend and would use again."