loveholidays.com Reviews

1.2 Rating 2,127 Reviews
4 %
of reviewers recommend loveholidays.com
1.2
Based on 2,127 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1 out of 5
Returns & Refunds
Refunds Process
Difficult

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loveholidays.com 1 star review on 15th February 2024
Anonymous
loveholidays.com 1 star review on 20th December 2023
Dele
loveholidays.com 1 star review on 20th December 2023
Dele
loveholidays.com 1 star review on 26th September 2023
Phil Taylor
loveholidays.com 1 star review on 31st August 2023
Anonymous
loveholidays.com 1 star review on 31st August 2023
Anonymous
loveholidays.com 1 star review on 31st August 2023
Anonymous
182
Anonymous
Anonymous  // 01/01/2019
We are 10 people travelling to Tunisia in May one passenger couldn't travel as he is admitted in hospital and would not be fit to fly for 8weeks as a result we found a replacement to take his place but love holidays making things so difficult to make the changes they need to speak to lead passenger who is in hospital and they want to speak to person who is willing to take his place and pay for it its just question of change of names on hotel part and charge for a flight as it is not refunded a simple change can not be done unless they speak to 2 people when I booked for 10 people they never asked to speak to them all paperwork is sent to my email all amount is charged on my card but when it comes to do any changes they want to speak to lead passenger I never had problem before with other travel Co when it comes to take money they are fine but when it comes to make changes they make things difficult last time I book with them there's no way where you can complain about them
Helpful Report
Posted 1 day ago
My Sister and myself booked a three night package holiday to Nerja through Love Holidays which included a hotel, flights from Manchester to Malaga airport and a shuttle transfer from the airport to our hotel. Our inbound Ryanair flight was delayed by an hour and when we got to Malaga airport there were massive queues to get through passport control. It took us an hour and a half to get through and when we got outside the terminal our transfer had left without us. We rang the transfer company and was cut off after 4 minutes so we went back into the terminal building to see if there was anyone who could help us. There was no one around so we called the transfer company again and this time a nice lady answered and said she would ring through to someone, which she did, and advised us that the driver would come back for us. She said that he was 5-10 minutes away and to wait where we were and someone would come for us. We waited for 15 minutes and nobody came so we called again and spoke to a horrible man who's said they wouldn't come back for us, the lady we had spoken to was lying and we would have to get a taxi and put a complaint in to Love Holidays. I explained that we are two middle aged ladies travelling on our own and we had no money to get a taxi. I asked him could he not ring through like the lady had and ask the driver to come back for us but he refused. He kept saying that they won't come back for us. By this time we were starting to panic. It was now 11:30 at night and we knew we were about an hour away from our hotel. We had various men approaching us staying that they would give us a lift. We decided to leave it a few minutes and call again hoping to get through to someone else more helpful, or maybe the lady we had spoken to originally, but unfortunately the same horrible man answered the phone. We asked again could he not ring the driver but he said he would not come back for us. He repeated that the first lady we had spoken to was lying and just saying what we wanted to hear. He said this is what this company is like and that we would have to get a taxi and put a complaint in. I again explained that we had no money to get a taxi and could he not order us one but he said no we would have to do it ourselves. I put the phone down in disgust at his attitude. I couldn't believe that they had just left us there at the airport stranded and didn't care less. We had paid for a service that they had failed to provide. We were really upset and distressed by this point. We thought the safest way to get to our hotel would be by Uber as the journey was tracked and also as we had no euros we could pay online and we would have a receipt to submit with our complaint to Love Holidays. So, my sister had to work out how to download and work the Uber App which is something she hadn't done before and this caused us further stress and worry. By the time we got to our hotel we were exhausted and kept going over what had just happened to us. We couldn't sleep that night so were tired the next day and this ruined the first day of our break, bearing in mind we were only there for three nights. When we got home my sister (as she was the lead passenger) submitted a complaint to Love Holidays for a refund of our taxi fare, as we were advised to do by the transfer company. Love Holidays replied but didn't want to know. They told us to contact Ryanair as it was them that had caused the delay or claim through our travel insurance. As far as I'm concerned we have paid our money to Love Holidays and they are who we have our contract with so they should be dealing with the refund and not just fobbing us off. I am also disgusted that they would have dealings with a transfer company who had no regard for their customers welfare. Flights are delayed all the time so do they just expect all passengers to arrange their own transport if they find themselves in this situation when they have already paid for a service. I have Googled the transfer company MTS globe.com and they have a string of unhappy 1 star reviews on Trustpilot so why are Love Holidays using them! I have replied to Love Holidays requesting that they refund our taxi fare and claim the refund off Ryanair themselves but they refuse to deal with us. Well Love Holidays, I have booked holidays with you many times in the past with no problems but no more!! This has really put me off and I, nor any of my family and friends who I have told about my experience, will ever book with you again and I will tell everyone else I know as well. So, for the sake of a refund of a £54 taxi fare you have potentially lost thousands of pounds in holiday bookings!!!
Helpful Report
Posted 3 days ago
Shocking customer experience. Four of us paid for a hotel with half board, we added another passenger at a later date and they downgraded us all to hotel only without any warning or refund. Just sent us a new confirmation with room only on it!!! 32 emails and 2 phone calls later and no help or refund whatsoever!!
Helpful Report
Posted 4 days ago
Love holidays I hope this reaches you and might be able to speed up the process I am in at present. I have booked a holiday to Nashville with yourselves, and my partners surname was 2 characters wrong so was a spelling mistake, I have been in conversation with the amendment team for 10 days now and have paid £420 to change the name after spending £2,500 on the holiday. When I have gone onto the new flight reference the name is still wrong!?. I fly exactly 13 days from now and literally can’t be excited for it because I am so stressed out. This holiday was booked for my partners birthday and we both are so scared that it will not be changed in time. I spoke to someone on the phone yesterday that advised that ‘it should’ be sorted by the time we fly, and you can imagine that is worrying to hear. I have asked the amendment team to call me on multiple occasions to just explain my frustration and explain what is going on but have had nothing back. If this reaches someone, please could they call me I have been under so much stress I haven’t been eating properly and this holiday issue is the only thing on my mind. Please give me a phone call this has been going on for 10 days now and I fly in 13!!!
Helpful Report
Posted 5 days ago
Booked a few weeks ago and our holiday isn't for a coupleof months yet. When filling out the details on their site I used my wifes married name, forgetting that her passport still has her maiden name. The flight carries they use won't fix her name and have said I have to book a new flight for this new person!! Love holidays aren't interested at all. If I try cancel the holiday, I don't just loose my £80 deposit but I have to pay them over £650! Holiday is mnonths away but I'm already regretting booking with love holidays.
Helpful Report
Posted 5 days ago
Trustpilot reviews Review of loveholidays Your review is pending.Read more Megan 3 reviews GB Rated 1 out of 5 stars Had booked my first holiday with love… Had booked my first holiday with love holidays. Few days later i had a refund for my flights £75 i rang them. I was told my holiday wasn't cancelled. However i was starting to think and lose trust with this company at this point. Then on the phone had paid another £75 for the flights and was told my flights was be sorted and put in a asap queue. Now today i have received another email saying my flights arent booked and no refund. I am losing faith in this company. Yeh i really wouldn't bother the stress and now im being told to cancel my holiday its going to cost me. When none of this is my fault. Im not having this im taking this further.
Helpful Report
Posted 6 days ago
Please do not book a holiday with loveholidays. I made a booking for 2 rooms at the Ixian Grand, Rhodes. This trip was in excess of £4,000. The room description was ‘deluxe double or twin room with balcony/terrace and garden view’. After booking, I contacted the hotel to ask for 1x double room and 1x twin room. The hotel informed me that no room at the hotel had the ability to be a twin and referred me back to loveholiday to make a complaint. I initially spoke to a representative on the chat tool who was incredibly dismissive and terminated the chat while I was still asking for support (along with multiple other issues I could complain about). I opened a chat with a new representative who ultimately explained that this is the fault of the hotels, and they were unable to provide any help to rectify this error. After a lot of back and forth, I asked how I should make a more formal complaint, to which I was told they do not have a complaints team. Go to the hotel directly to be sure of what you are paying for.
Helpful Report
Posted 6 days ago
Used love holidays a few times now once during covid as had to cancel all plans money back no problems on everything I'd booked, booked tunisian holiday great value upgraded room perfect
Helpful Report
Posted 1 week ago
Absolutely disgusting company first time we used them and definitely the last. All we want is to remove somone from our booking. They keep trying to change the room type, we want to simply keep the same room but have one less passenger. Not only that if we remove the passenger we will not get flight, insurance or transfer money back, absolute con artists. Realise now it will cost them money if we wear to keep the room we booked. Avoid at all costs.
Helpful Report
Posted 1 week ago
They soon take your money but as soon as you want to get hold of someone you can’t! A really bad service !
Helpful Report
Posted 1 week ago
Absolutely shocking. I added another passenger to my booking 2 weeks ago and they STILL haven't confirmed it. The chat feature isn't fit for purpose, they reply once a day with a copy and paste generic answer. I spoke to somebody on the phone who told me they are having issues with Ryanair's booking system and he has escalated my complaint. Still getting the same answers. I have threatened them with the Press and ABTA. Still no further on. Avoid this company like the plague, they are awful !!!
Helpful Report
Posted 1 week ago
Tuck money out of my husbands account. We hadn't book nothing ..wtf
Helpful Report
Posted 2 weeks ago
This company are really good at taking your initial booking and money and that's where the customer service ends. They have rescheduled our flights without telling us after we had confirmed a reschedule. They took it upon themselves to give us flights with an overnight layover in hong Kong when we have children. (This is not what we paid for!) After we sent a message saying we would book the extra night we needed at the hotel this message was clear that it was about the hotel not the flights especially as we had already booked the flights. When we spoke to representatives they wanted to charge us £800 to rebook the flight that they cancelled without our say so. Was told a manager would call back within 72hrs we asked for this in writing we have received neither. I have spent over 3 and half hours on the phone to them and got no where. Will now have to legal advice as we can't afford to cancel and lose our hard earned cash. My advice would be to spend that little extra in the first place as you'll end up spending more with love holidays anyway!!!
Helpful Report
Posted 2 weeks ago
Stay away. Complete scam, they cancelled my flights and then refused to refund my money. Do NOT book with them. As soon as you give them your money, they don't give a damn. This is evident by the fact that their sales like is 24/7, but customer support is Monday to Friday, where they're impossible to get a hold of.
Helpful Report
Posted 2 weeks ago
Booked a last minute trip with love holidays. As soon as I processed the payment I received an email to say nothing will be confirmed for 72hrs… knowing the flight availability was limited I called. Apparently the flights take THREE DAYS to confirm despite me being able to go on the website and book instantly. There is no option to cancel at this point so essentially you are locked in and unable to get your money back. I explained that we were travelling at short notice and that three days is a long time to wait for confirmation but this is in the T&C which are not highlighted before booking. Thankfully the next day the email came and it confirmed the flights had not been available and I could pay another chunk of money to change operator so I could then have the ability to cancel as they had not met the contractual obligation. If you can book direct, do because it’s archaic in this day an age to wait three days for a flight to be confirmed. Customer service is shocking, steer well clear.
Helpful Report
Posted 2 weeks ago
Scammed off money and no outbound flight to start with
Helpful Report
Posted 3 weeks ago
Absolutely terrible, booked a holiday with Love holidays in September, arrived at the resort and there was no booking, no reservation, left stranded without help from love holiday. Terrible experience, no telephone line for help, avoid avoid avoid, better to choose more reputable companies
Helpful Report
Posted 1 month ago
I’ve had a very bad ongoing experience. I’m being forced to like it or lump it, basically loosing money or just going with them as no one actually physically talking to me. I wanted to add a passenger and also wanted to “talk” to someone about different types of rooms for us. Only contact u get from love holidays is the chat on app, email or putting a bad review on. When I call I get told that info will get sent to different department and will take 3-5 days. First time it took 6 days, there after it’s just whenever, so stressful. Mean while they tell you that price can go up, very infuriating. Forcing myself to keep the booking as I’m not giving them money for nothing but will never book with them again, they obviously don’t want to talk to anyone.
Helpful Report
Posted 1 month ago
Keep away from this company! They are nothing but liars I have been waiting for a manager call back that was supposed to be within 72 hours we are now on day 10 and still no call back! When I ring back the agents come out with more lies saying that I will have a call back today but this never happens I’ve told them my wife’s mental health is suffering badly because of this but they don’t care. It’s a disgusting way to treat loyal customers
Helpful Report
Posted 2 months ago
we booked our holiday at the beginning of December, only three weeks later I received an email confirming the hotel, but not airline tickets because they did not have them for us at that time, we were offered a flight at 6.50am, but I refused due to the 3-year-old. we chose the more expensive option to have a flight in the afternoon. love holiday gave us the option of staying in a hotel or giving up. We resigned and since then there has been no contact. After several attempts to recover my deposit, I was blocked. It may be a little cheaper but as long as there are no problems. I DO NOT RECOMMEND and will never use it again.
loveholidays.com 1 star review on 15th February 2024
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Posted 2 months ago
loveholidays.com is rated 1.2 based on 2,127 reviews