Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

loveholidays.com Reviews

1.2 Rating 2,129 Reviews

4 %

of reviewers recommend loveholidays.com

Company Reviews

1.2

Based on 2,129 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult

Write Your review

Tell us how loveholidays.com made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

loveholidays.com 1 star review on 15th February 2024

loveholidays.com 1 star review on 20th December 2023

loveholidays.com 1 star review on 20th December 2023

loveholidays.com 1 star review on 26th September 2023

loveholidays.com 1 star review on 31st August 2023

loveholidays.com 1 star review on 31st August 2023

loveholidays.com 1 star review on 31st August 2023

182

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Keep away from this company! They are nothing but liars I have been waiting for a manager call back that was supposed to be within 72 hours we are now on day 10 and still no call back! When I ring back the agents come out with more lies saying that I will have a call back today but this never happens I’ve told them my wife’s mental health is suffering badly because of this but they don’t care. It’s a disgusting way to treat loyal customers”

Posted 2 months ago

“we booked our holiday at the beginning of December, only three weeks later I received an email confirming the hotel, but not airline tickets because they did not have them for us at that time, we were offered a flight at 6.50am, but I refused due to the 3-year-old. we chose the more expensive option to have a flight in the afternoon. love holiday gave us the option of staying in a hotel or giving up. We resigned and since then there has been no contact. After several attempts to recover my deposit, I was blocked. It may be a little cheaper but as long as there are no problems. I DO NOT RECOMMEND and will never use it again.”

loveholidays.com 1 star review on 15th February 2024

Posted 2 months ago

“Danke für die vielen Infos.”

Posted 2 months ago

“Worst customer service EVER .rang 6 times to cancel booking .each time told someone would contact me regarding my cancellation. Still waiting in the call. Eventually cancelled through app at a cost to me . NEVER USE THIS COMPANY AGAIN .CROWD OF MOEYGRABBING USLESS PEOPLE . Promise you everything till therr is a problem”

Posted 2 months ago

“AVOID! They changed my hotel, flights date and even asked me to pay more for newer dates, and the hotel was cheaper on the hotel website!!!! BIG SCAM!!!”

Posted 2 months ago

“Love holidays please answer these question???? (1) Why are you misleading and miss selling holidays to Dubai during Ramadan Season ? (2) Your glossy write up of the Sofitel Retreat on the PALM does not meet expectations or criteria ? There is no way you can be offering this as total all inclusive drinks package at the time of Ramadan as this is not correct you yourselves should of include the "DRY"package. I have phoned several times to resolve this query and only told we will get back to you, we did ask for our holiday to be moved to a later month when Ramadan was finished the lady said yes you will be fine as will be finished the end of March. Yes you did get back to me by your app offering me a holiday in the same place with additional cost of £500.00 which was totally passed my budget I declined this offer but totally did not cancel. We waited several days and checked the Love holiday app "NOTHING" Once again another phone call to your BOT Sandy which takes quite along time to speak to advisor once we get through we have to explain the whole scenerio once again our last advisor told me it was out of her hands and would pass this to a dfferent level. Another week lapses and no phone call or anything on your app.We call your team once again to be Greeted by Sandy it took me a good twenty minutes to explain our situation once more . I am still no further forward with this horrible dispute to be told the all inclusive holiday to the RETREAT in dubia do not sell alchol at all never mind just in Ramadan But you your selves are still advertising this "All inclusive holidays to DUBAI" What we got advised today is totally not true as we have been in touch with Sofitel and the do sell Achol your advisor has this totally wrong. Our holiday was booked from October last year you have taken 3 payments from my Bank , as now I am still no further forward in getting this sorted. I ASKED YOUR ADVISOR TO PUT ME THROUGHT TO A MANAGER and TOLD NOT ALLOWED. NO EMAILS NOT ALLOWED . How on earth does one have to go to get a sensible answer to this situation from love holidays. Also your Advisor is very very rude and put the phone down on me while trying to resolve the situation. I have never in my life ever heard of a holiday company totally refusing to help you and totally refusing the are not to blame of mis leading information and mis selling a holiday and also putting Down the Telephone while talking how rude. I will await your responses regards to this matter and I will also be seeking guidance from legal team to help me get the bottom of this.”

Posted 2 months ago

“Can some me please give me or send me email address for L/H Been trying now to resolve a Miss sold all inclusive package to Dubia in Ramadan season in march this year who else out there has been conned by this mis sold package !!!! We are desperate to get some advice. But so far no luck no response totally ignored and”

Posted 2 months ago

“Ref: LOV7060219U loveholidays - You have been an absolutely disappointing service . Your agents are unable to answer queries or solve doubts via chat or on phone. You then ask us ( your travellers) to email and then we don't get prompt responses. We are chasing every day, multiple times, via calls and chats and we are assured we would be contacted in time. Ultimately we get a response claiming it's too late to make any changes to the booking !! We have contacted, chased, gone all routes to get the booking changed in ample time ! It is completely unbelievable, how you expect the traveller to lose their money and booking due to delays on your end! I am compelled to post this, to safeguard all , who may use them in the future . I would never want to do this, but the horrific , and unhelpful experience from love holidays has been a bitter and very expensive start to the new year for us !”

Posted 2 months ago

“Me and my friend recently returned from a holiday to Egypt, everything was going fine until we got to our hotel, for some stupid reason love holidays had scheduled us to arrive on the 14th despite our flights and transfer being on the 17th. This ultimately led us to being on the streets at midnight, plus I'm legally blind so my friend is panicking, worrying for my safety. We eventually found a new hotel, and had to pay an extra £580 for a week. We did get a refund for the other hotel, plus love holidays did find us a new hotel but didn't even call us to confirm it, and we couldn't check as internet wasn't available. So we're £580 out of pocket, if communication was better this could have been avoided. Very unreliable, will never book through them again.”

Posted 2 months ago

“Love Holidays ignoring my booking requests. I have been waiting over a week. The advisor on the fb messenger chat was totally useless. I now request cancellation and full refund. Your customer service is dog 💩”

Posted 2 months ago

“Absolutely horrendous service We booked a holiday and all seemed good till 24 hours later we received an email from love holiday stating the price has increased and the flights changed alongside this. We emailed them back and asked why as we had booked at the price we paid and the same package was still available at the price we paid on their website. They emailed us back with a response saying the price had increased yet again. I’ve tried calling love holiday but they have a virtual assistant who is of no help so after 55 mins on the call I eventually hung up. The frustrating thing is the same package is still available with our original flights at the original price we paid. All I can say is that they’re advertising fake packages and once people have been lured in they increase the price. Very dissatisfied. I’ve never used love holiday to book holidays and will tell all family and friends who recommended them about this disservice.”

Posted 2 months ago

“Absolutely useless booking for 11 people 9 adults 2 children ain't ain't even been on the holiday yet and don't feel like I want to these guys have a call team abroad where they ain't paid much so when they get a problem they hang you up. Then back in the queue no one is helpful accordingly paying £850 a month payment and rooms aren't even booked will never be using these again absolutely sh!te. Do not spend any money with them.”

Posted 2 months ago

“This is a scam company do not book with them. They cheat you into thinking you have booked a holiday and then you receive an email to say it’s not actually booked. They also take your money straight away so you can’t book another holiday full stop absolutely disgusting company”

Posted 2 months ago

“I͢’m͢ 4͢9͢ y͢e͢a͢r͢s͢ o͢l͢d͢, m͢o͢m͢ t͢o͢ t͢h͢r͢e͢e͢ c͢h͢i͢l͢d͢r͢e͢n͢. I͢’m͢ a͢n͢ a͢u͢t͢h͢o͢r͢ a͢n͢d͢ j͢o͢u͢r͢n͢a͢l͢i͢s͢t͢. S͢e͢v͢e͢n͢ y͢e͢a͢r͢s͢ a͢g͢o͢, w͢h͢e͢n͢ I͢ w͢a͢s͢ 4͢2͢, I͢ b͢e͢c͢a͢m͢e͢ a͢ m͢e͢m͢b͢e͢r͢ o͢f͢ t͢h͢e͢ c͢l͢u͢b͢ n͢o͢n͢e͢ o͢f͢ u͢s͢ w͢a͢n͢t͢s͢ t͢o͢ j͢o͢i͢n͢ – t͢h͢e͢ b͢e͢t͢r͢a͢y͢e͢d͢ w͢i͢v͢e͢s͢ c͢l͢u͢b͢. I͢ m͢e͢t͢ m͢y͢ h͢u͢s͢b͢a͢n͢d͢ t͢h͢r͢o͢u͢g͢h͢ a͢ m͢u͢t͢u͢a͢l͢ f͢r͢i͢e͢n͢d͢. W͢e͢’v͢e͢ b͢e͢e͢n͢ m͢a͢r͢r͢i͢e͢d͢ f͢o͢r͢ 1͢8͢ y͢e͢a͢r͢s͢. W͢e͢ m͢e͢t͢ w͢h͢e͢n͢ I͢ w͢a͢s͢ 3͢0͢ a͢n͢d͢ w͢o͢r͢k͢i͢n͢g͢ a͢s͢ a͢ m͢a͢g͢a͢z͢i͢n͢e͢ e͢d͢i͢t͢o͢r͢. H͢e͢ w͢a͢s͢ i͢n͢ f͢i͢n͢a͢n͢c͢e͢ (s͢t͢i͢l͢l͢ i͢s͢). L͢i͢k͢e͢ m͢o͢s͢t͢ w͢o͢m͢e͢n͢, m͢y͢ f͢r͢i͢e͢n͢d͢s͢ a͢n͢d͢ I͢ h͢a͢d͢ p͢l͢a͢y͢e͢d͢ t͢h͢e͢ “w͢h͢a͢t͢ w͢o͢u͢l͢d͢ y͢o͢u͢ d͢o͢ i͢f͢ y͢o͢u͢ f͢o͢u͢n͢d͢ o͢u͢t͢ y͢o͢u͢r͢ h͢u͢s͢b͢a͢n͢d͢ w͢a͢s͢ c͢h͢e͢a͢t͢i͢n͢g͢” g͢a͢m͢e͢. I͢ i͢n͢s͢i͢s͢t͢e͢d͢ I͢’d͢ k͢i͢c͢k͢ h͢i͢m͢ t͢o͢ t͢h͢e͢ c͢u͢r͢b͢.M͢y͢ h͢u͢s͢b͢a͢n͢d͢ s͢t͢a͢r͢t͢e͢d͢ s͢e͢e͢k͢i͢n͢g͢ o͢u͢t͢ s͢e͢x͢ a͢s͢ a͢ w͢a͢y͢ t͢o͢ n͢u͢m͢b͢ u͢n͢c͢o͢m͢f͢o͢r͢t͢a͢b͢l͢e͢ f͢e͢e͢l͢i͢n͢g͢s͢ e͢v͢e͢n͢ b͢e͢f͢o͢r͢e͢ h͢e͢ m͢e͢t͢ m͢e͢. H͢i͢s͢ f͢a͢t͢h͢e͢r͢, w͢h͢o͢ h͢e͢ w͢o͢r͢s͢h͢i͢p͢e͢d͢, h͢a͢d͢ d͢i͢e͢d͢ y͢o͢u͢n͢g͢. T͢h͢e͢n͢ a͢ g͢i͢r͢l͢f͢r͢i͢e͢n͢d͢ h͢e͢ w͢a͢s͢ i͢n͢ l͢o͢v͢e͢ w͢i͢t͢h͢ s͢a͢i͢d͢ s͢h͢e͢ h͢a͢d͢ c͢a͢n͢c͢e͢r͢, w͢h͢i͢c͢h͢ t͢u͢r͢n͢e͢d͢ o͢u͢t͢ b͢e͢ a͢ l͢i͢e͢. H͢e͢ c͢o͢u͢l͢d͢n͢’t͢ c͢o͢p͢e͢ w͢i͢t͢h͢ t͢h͢e͢ l͢o͢s͢s͢, t͢h͢e͢ c͢o͢n͢f͢u͢s͢i͢o͢n͢, t͢h͢e͢ s͢a͢d͢n͢e͢s͢s͢. S͢e͢x͢w͢i͢t͢h͢o͢u͢t͢ e͢m͢o͢t͢i͢o͢n͢ b͢e͢c͢a͢m͢e͢ a͢n͢ e͢s͢c͢a͢p͢e͢. I͢ k͢n͢e͢w͢ n͢o͢t͢h͢i͢n͢g͢ o͢f͢ h͢i͢s͢ s͢e͢x͢ a͢d͢d͢i͢c͢t͢i͢o͢n͢ u͢n͢t͢i͢l͢ t͢w͢e͢l͢v͢e͢ y͢e͢a͢r͢s͢ i͢n͢t͢o͢ o͢u͢r͢ m͢a͢r͢r͢i͢a͢g͢e͢. I͢ f͢i͢g͢u͢r͢e͢d͢ s͢o͢m͢e͢t͢h͢i͢n͢g͢ w͢r͢o͢n͢g͢ w͢i͢t͢h͢ h͢i͢m͢ c͢a͢u͢s͢e͢ h͢e͢ s͢t͢a͢r͢t͢e͢d͢ a͢c͢t͢i͢n͢g͢ i͢n͢ a͢ s͢t͢r͢a͢n͢g͢e͢ w͢a͢y͢...H͢e͢ s͢w͢i͢t͢c͢h͢e͢d͢ j͢o͢b͢s͢ a͢n͢d͢ t͢o͢o͢k͢ h͢i͢s͢ t͢o͢x͢i͢c͢ a͢s͢s͢i͢s͢t͢a͢n͢t͢ w͢i͢t͢h͢ h͢i͢m͢. I͢ w͢a͢s͢ s͢u͢r͢p͢r͢i͢s͢e͢d͢. T͢h͢i͢s͢ w͢o͢m͢a͢n͢ d͢r͢o͢v͢e͢ h͢i͢m͢ c͢r͢a͢z͢y͢. N͢a͢g͢g͢e͢d͢. C͢r͢i͢t͢i͢c͢i͢z͢e͢d͢. M͢a͢d͢e͢ u͢n͢r͢e͢a͢s͢o͢n͢a͢b͢l͢e͢ d͢e͢m͢a͢n͢d͢s͢. I͢'v͢e͢ b͢e͢e͢n͢ s͢t͢r͢u͢g͢g͢l͢i͢n͢g͢ w͢i͢t͢h͢ h͢o͢w͢ t͢o͢ h͢a͢c͢k͢ s͢o͢m͢e͢o͢n͢e͢s͢ W͢h͢a͢t͢s͢A͢p͢p͢ m͢e͢s͢s͢a͢g͢e͢s͢ w͢i͢t͢h͢o͢u͢t͢ t͢o͢u͢c͢h͢i͢n͢g͢ t͢h͢e͢i͢r͢ c͢e͢l͢l͢ p͢h͢o͢n͢e͢ f͢o͢r͢ a͢l͢m͢o͢s͢t͢ a͢ y͢e͢a͢r͢. I͢'v͢e͢ t͢r͢i͢e͢d͢ a͢t͢ l͢e͢a͢s͢t͢ 1͢0͢ d͢i͢f͢f͢e͢r͢e͢n͢t͢ a͢p͢p͢s͢ a͢n͢d͢ n͢o͢n͢e͢ o͢f͢ t͢h͢e͢m͢ w͢o͢r͢k͢e͢d͢. I͢ f͢o͢u͢n͢d͢ (V͢I͢P͢E͢R͢H͢A͢C͢K͢N͢A͢T͢I͢O͢N͢) a͢f͢t͢e͢r͢ r͢e͢a͢d͢i͢n͢g͢ a͢ b͢l͢o͢g͢ p͢o͢s͢t͢ o͢n͢ h͢o͢w͢ t͢o͢ h͢a͢c͢k͢ s͢o͢m͢e͢o͢n͢e͢s͢ W͢h͢a͢t͢s͢A͢p͢p͢ m͢e͢s͢s͢a͢g͢e͢s͢ w͢i͢t͢h͢o͢u͢t͢ t͢o͢u͢c͢h͢i͢n͢g͢ t͢h͢e͢i͢r͢c͢e͢l͢l͢ p͢h͢o͢n͢e͢ a͢n͢d͢ t͢h͢e͢ r͢e͢v͢i͢e͢w͢s͢ w͢e͢r͢e͢ a͢l͢l͢ g͢o͢o͢d͢ s͢o͢ I͢ t͢h͢o͢u͢g͢h͢t͢ I͢ w͢o͢u͢l͢d͢ g͢i͢v͢e͢ i͢t͢ a͢ t͢r͢y͢.. Y͢e͢s͢ i͢ l͢o͢v͢e͢ h͢i͢m͢ a͢n͢d͢ i͢ s͢h͢o͢u͢l͢d͢n͢'t͢ h͢a͢v͢e͢ l͢o͢o͢k͢e͢d͢ i͢n͢t͢o͢ t͢h͢e͢ w͢h͢o͢l͢e͢ s͢i͢t͢u͢a͢t͢i͢o͢n͢ b͢u͢t͢ i͢ f͢e͢l͢t͢ h͢u͢r͢t͢ a͢f͢t͢e͢r͢ a͢l͢l͢ i͢ h͢a͢v͢e͢ d͢o͢n͢e͢ t͢o͢ k͢e͢e͢p͢ o͢u͢r͢ f͢a͢m͢i͢l͢y͢ a͢ h͢a͢p͢p͢y͢ o͢n͢e͢..... I͢'m͢ r͢e͢c͢o͢m͢m͢e͢n͢d͢i͢n͢g͢ t͢h͢e͢m͢ w͢i͢t͢h͢ a͢ h͢e͢a͢r͢t͢ o͢f͢ g͢r͢a͢t͢i͢t͢u͢d͢e͢ i͢n͢ t͢h͢e͢ m͢a͢n͢n͢e͢r͢ t͢h͢a͢t͢ t͢h͢e͢y͢ t͢o͢o͢k͢ i͢n͢ h͢a͢n͢d͢l͢i͢n͢g͢ t͢h͢e͢ a͢s͢s͢i͢g͢n͢m͢e͢n͢t͢ I͢ g͢i͢v͢e͢n͢ t͢o͢ t͢h͢e͢m͢. Y͢o͢u͢ a͢s͢ w͢e͢l͢l͢ c͢a͢n͢ r͢e͢a͢c͢h͢ o͢u͢t͢ t͢o͢ t͢h͢e͢m͢ i͢f͢ y͢o͢u͢ h͢a͢v͢e͢ s͢i͢m͢i͢l͢a͢r͢ i͢s͢s͢u͢e͢s͢. w͢w͢w͢.v͢i͢p͢e͢r͢h͢a͢c͢k͢n͢a͢t͢i͢o͢n͢.o͢r͢g͢ O͢r͢ W͢h͢a͢t͢s͢A͢p͢p͢: +4͢4͢ 7͢4͢0͢4͢2͢3͢6͢2͢1͢0͢.”

Posted 2 months ago

“Love holiday advertise holidays they don't have when you try to book. the page crashes then you ring up and they offer something completely different. tried several times never got any satisfaction”

Posted 2 months ago

“My partner and I wanted to plan the trip of a lifetime. My partner has been saving for the last three years to finally secure a mortgage, and as a way to celebrate, I thought one last hurrah of a holiday would be a great way to celebrate before we enter the next chapter. I have heard a few mixed reviews about loveholidays, however my mother booked through them before and had no issues so I thought it couldn’t hurt – oh was I wrong. On the 6th of January, I called loveholidays to begin planning this trip of a lifetime. As first experiences go, I had a very pleasant lady dealing with my booking over the phone. She was very informative, and very confident and about the hotel of choice. Stating she knew a lot about the hotel, all the different rooms, all the different views, what the hotel had to offer et cetera. I felt at ease, I felt her reassured due to her familiarity with the hotel. When discussing the booking, she asked did I want a resort view or did I want to Seaview? I asked the difference in price, she said it was an extra few hundred for the seaview which was a deluxe room, and I said the standard double room will do just fine. We didn’t care all that much about a view. And so the booking was made and I paid a quick deposit which is always a great way to secure a booking, as you can pay in instalments. I paid over €300 for the deposit for us both and all seemed fine. Fast forward a few days later, I’m really looking forward to this holiday in April and so I start looking at the latest reviews. For context, prior to booking I researched the hotel and several hotels around the area. I would be very hesitant to pay a lot of money if a hotel didn’t have the best reviews. And seeing as it was Cancun of all places and the price that you would imagine that holiday would cost, I did vigorous research. So over the next few days, I decide to start checking in with TripAdvisor and see if there were any new reviews. I come across the latest review (I’ll attach) of the standard double room that we booked. Looking at the review, I’m sure you can imagine my shock when I read it. The first thing I did was contact loveholidays immediately. They are not the easiest people to get hold of as you could be waiting quite awhile to actually get through to someone, but I did manage to get through to someone thankfully, I spent about 25 minutes on the phone to a customer service representative explaining the whole situation. The great thing about loveholidays is that their bookings and all conversations are recorded. I’ve advise customer representative to please listen back to that recording and I asked that a ticket be raised with regards to the room change. The next day, I decided to follow up, and I spoke with someone virtually who advised me that no ticket was raised – you can imagine my frustration. And again, I’m left ringing loveholidays, explaining the same situation to another representative, another 30 minutes on the phone. However, this time my ticket is finally raised. Fast forward a few days, nothing has changed and so I’m left ringing them again, speaking to yet another representative for over 30 minutes and hoping that there will be some resolution. A few days later, I finally got an email from their “amendments team” with the quote for a room upgrade. They advise me that the price of the package had increased an extra €800, but they were going to deduct that amount from the balance as they were going to compensate for the error on misleading information sold to me during my booking. I was delighted, finally seem to be getting somewhere, and the organisation were taking the hit as they knew that they were fault. However, we just had one problem, the room that they had quoted me for, is not a room that is actually available in that specific hotel. I emailed back to query further and have them clarify what room this was going to be as I was fearful that we’d end up with another hotel room for 10 days and 35° heat with no window. I never heard back, so I decided to call loveholidays again. Coincidentally, the so-called amendments team, cannot be contacted via phone and you can only get through to them by responding to the email. I spent another 30+ minutes on the phone to yet another customer representative – I honestly felt like a broken record. I asked the customer representative if there was any way that she could tell me more as she could see the emails back-and-forth from her screen. She tried her best but she couldn’t do much. She told me to just wait for an update. Now bear in mind, loveholidays were only giving me 48 hours to actually come to an agreement on the room, so I felt a bit under pressure, and a bit stressed trying to get this all sorted before the first direct debit goes out of my account on the 6th of February. As of today, I’ve just received an email, and let me tell you it is not a response to my query on the room change, it was actually a brand-new quote of a new upgrade and an additional €1600 they were trying to charge me. I got back to them in an email as I was so confused. I had emailed them back the other day to query the first new upgraded quote, and before I confirmed the change, I wanted to know why the room did not matching any of the rooms on the hotel website..and they never got back to that. INSTEAD, they were giving me a brand-new quote, and no compensation this time. I have honestly had enough, how many times do you need to call, and how many emails do you need to send to try and get some kind of resolution? I’m usually a calm person, I wouldn’t be one to rock the boat or complain, but my god, I have never been more frustrated in my entire life. So what did I do? Decided I was going to cancel the booking entirely. I am just off the phone to loveholidays now. They are trying to charge me €1360 to cancel my booking. I only paid around €300 to make a deposit. I told them over the phone that I was not going to pay that amount to cancel the booking when I received the worst customer service support, and a sales agent who sold me the most misleading information about a hotel I’ve ever had in my life. I asked them to escalate my ticket to management to see if we can make a deal on the cancellation charge. I advise them that I don’t mind paying some of it if loveholidays are willing to compensate that €800 they initially said they would for a room change towards the cancellation charge. All I can say is this is to be continued right now. I’ll probably have to wait a few more days until they get back to me, but I’m really hoping that it is before the direct debit date. I can’t express my frustration but I can encourage people to not use this organisation when booking for a holiday. It might all seem great, and the prices might seem fantastic, but at the end of the day if you have any issues with your booking, they will not help you. The stress this caused, it took the upmost goodness out of the holiday we’d hoped for. I don’t have money to throw around, it took the guts of a year to actually scrap money together for this dream holiday. I hope this issue might reach some listeners that were thinking of booking their summer holiday this year with loveholidays. After my experience, I really hope you don’t.”

Posted 2 months ago

“I am unable to cancel an element of the booking prior to the booking being confirmed. This is a horrendous experience, and there is no-one to contact. The last assistant hung- up on me!”

Posted 2 months ago

“My anniversary trip to Malta turned into a nightmare after booking a penthouse with LH for £295. Upon checking the hotel’s website, I discovered a discrepancy in the number of penthouses listed—2 on the hotel site, and 3 as advertised by LH. Adding to the confusion, the “double/twin” room was priced higher than the selected “penthouse,” highlighting a potential human error in room availability uploads. Dealing with LH customer service has been a frustrating ordeal. I’ve spoken to 6 advisors over 2 weeks, facing cut-offs, interruptions, and belittlement. Despite requesting a manager call back twice, I’ve received no response. Advisors lack understanding, providing inadequate resolutions and wasting my time. The mislabeling and false advertising of the hotel room by LH are met with no responsibility from their end, forcing me to pay for their mistake. I’ve escalated the matter to the ombudsman due to this disappointing experience.”

Posted 2 months ago

“Booking a holiday should be a joyful experience. I have a holiday booked with Loveholidays, which I picked via their website. Fairly straight forward, until you want to change something. After countless requests via the app and several premium rate phone calls, I am no further forward in amending my booking. I want to add another passenger and revise the choice of hotel to suit our requirements, but Loveholidays don't want to know. Telling me the hotel we want and room type is not available unless I make a new booking, which would lose me £1700 plus the £75 cancellation charge. This has been and continues to be the worst experience I have ever encountered dealing with a commercial business. Please if your reading this use a separate holiday provider.”

Posted 2 months ago

“Its unfortunate I have had very poor communication with your company and I am trying to get my issues resolved. I have a serious complaint that needs resolved. On the 17th Jan I booked a holiday with Robyn, I was informed by her , she/LH will pay for my private transfers and room upgrade and we requested information if I was to change my booking i.e hotel etc she informed me I would just need to go on to the portal manage my booking and I would be able to instantly change my holiday as I previously experienced on the portal for my last holiday with LH, at this point I was satisfied. Following in the evening my wife said the hotel wouldn't be suitable for a young baby , so I followed the process detailed by Robyn, to our shocking surprise on the portal It would not automatically update the hotel with live prices, in fact it would take 5 days for an admin team to respond back to us, within the 5 days the hotel prices will change and this would be a known issue, had Robyn been clear on the information for amendments I would not have booked. I even went on to live chat and it also says that they system will automatically offer prices, which it doesn't. Please see screen shots. I was also told my confirmation would be sent 15-20min after paying this was not the case around 4pm , i had to email Robyn around 8pm to remind her to send my documents. On the 18th Jan, I called LH to express my displeasure on receiving the wrong information from Robyn however if they were able to help me with changing my hotel, i would be happy. I called 2x and both times the agent put the phone down on me, my 3rd call was answered by Christopher, after a lengthy back and fourth strongly suggesting no one can help me except the amendments, he was able to get a manager to agree to change my hotel. the prices quoted was around £500 per person more, which is a lot more than the live price online, he suggested LF are charging £1500 more for the amendment however I told on the portal it states £25 for the amendment, he then agreed and said these are the live prices now, i told him to check again as online it was far cheaper see screen shot, the prices on the 18th Was cheaper than the price on the 17th night. I flet like my back was against the wall here, my wife wants a different hotel and suddenly the new hotel we want went up in price by £500 near per person however no other holiday on the LH website for Turkey went up this amount only my chosen hotel when i requested to change very fishy. Seems like the price was increased for my family. During this call Robyn also emailed the prices was around £1500 more, this also contradicts Christopher saying no one can change the booking apart from the A team, but Robyn can if if pay £1500 more. So anyway I chose another hotel. After Christopher had arranged this, I asked him to check, why i am paying for transfers this was free from Robyn, he said it was not, I asked if my room upgrade was free , he said no room upgrade is fee, then i asked why my flghts says 3x paid baggage when i only wanted 2, he said 3 has been added and 3 paid for. After the mist of all this head and miss information from the first contact on the 17th , i told him I want to complain and need a contact , he was unbale to assist... at this time i have to work myself. I called again on the 18th to express to your gent, (I did not get her name) went through the whole process and told her i want to cancel for the following reasons. 1)Robyn discussed changes and amendments, and you informed me all I would have to do is go on to the app and change e.g hotel and i could be done on the day as I experienced this the year before on the app, I found out today it can take 5 working days as it a manual process from customer services. 2) Robyn said you would include transfers and you / LH cover the cost, this was not the case and was confirmed by Christopher from customer service. 3) Robyn would add a sea view room at no additional cost, however, there is a cost for a sea view room that has cost in the total amount which is not itemized on the confirmation and you / LH said you with add that in for free. 4) Robyn said the confirmation would take 10-15 minutes after the call, however, i had to email you in the evening to send this across. 5) I requested baggage for 2 bags, you added 3 and this cost me extra for something I do not want. This in a short period of time has caused much head and hidden cost , miss information , miss representation, I want a full refund with no cancellation charges due the extremely poor service. We totally uncomfortable to go on holiday via and untrust worthy company. This call was not received warmly , infact it was quite rude and unhelpful and she made a manual request to the amendments team for the cancellation, she also logged a call for a manager to call me back and said it would take 72 hours also with a response from the admin team r.e my cancellation. So i am expecting a call and response to my cancellation on the 20th January. I also emailed Robyn a formal complaint to pass on to her manager and confirm this has been passed on, i did not get a response. 19th I emailed Robyn again to confirm if she had passed my complaint on and CCed Tom and Rob, still no response. 20th i called LH and spoke with Marcella , i again explained everything, she said I should get a response today and can see my messages and requested on the portal and the person I spoke to the 18th did log a call for a manger to call me however when Marcella checked the work schedule she said the manager is off until Monday, therefore the person who logged the call logged it inaccurately or knowing no one was going to call me back in 72 hours to resolve my issues. This is absolutely shocking i am going to these lengths to fix my issue. I want confirmation my holiday is fully cancelled with no charges to me at the very least, this tactic Robyn did by suggesting add-on upgrade are free and the change process is instant to secure as sale is appalling also the aftercare is very poor once the money has been taken. Misleading, mis information and hidden charges additional charges that was not request, these are concerns for any family with young children. I have had to try and find management people in LH to email his to get some response urgently. I have also seen online and on twitter that many other customer have had the same issues and worse. Kate.Buress - Head Of Customer Operation robyn.murray - Sales Advisor Tom.Ziolkowski - Customer Relations Manager Rob.Elgood Head Of Sales Lauren.Walker - Sales Manager Marcella.Tempra- Customer Admin Donat.Retif- CEO Gemma.christie - Retention manager Daniel.Gabin Retention Manager I emailed all these managers and still no one met there 3 days SLA to contact me today Ref LOV7039504U”

Posted 2 months ago

«
1
2
3
4
5
»

loveholidays.com is rated 1.2 based on 2,129 reviews