Love Logs Reviews

Name: Love Logs
Address: Unit 7 Two Woods Trading Estate, Talbots Lane, Brierley HIll, Dudley
Rating: 4.96

5.0 Rating 1,893 Reviews

99 %

of reviewers recommend Love Logs

5.0

Based on 1,893 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Email:

paul@love-logs.com

Love Logs 5 star review on 23rd April 2024

155

Anonymous

Anonymous // 01/01/2019

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“I love Love Logs, they're wood is top quality and if you need help teir customer service is second to none.”

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Posted 2 months ago

Thank you so much for the awesome review, Grant! We're so happy you love your logs and really appreciate your comments about our customer service 🤩 See you again soon Heather

Posted 2 months ago

“I order these logs for my daughter. They are proving more economical according to her they burn so well and last longer than anything she has tried before. It’s very special that you can contact Heather and Paul if you need to so it’s more a personal service. I like to help my daughter out from time to time. Place an order with confidence that you will get a quality product delivered to your door and be kept informed every step of the way from Love Logs.”

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Posted 2 months ago

Thank you so much for this fantastic review! We're so glad your daughter loves her logs and delighted that you've had a special service from us 💚 See you again soon Heather

Posted 2 months ago

“Great Logs and Great Service ! Thanks Guys !”

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Posted 2 months ago

Thank you for the great review and the photo, Barry! Love that log burner, especially with such a roaring fire inside it 🤩 Stay cosy and we'll see you again soon Heather

Posted 2 months ago

“Excellent service, very prompt delivery”

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Posted 2 months ago

Thank you for the awesome review, David, we're so glad you had a great experience 🤩 Hope to see you again soon Heather

Posted 2 months ago

“Easy to use website, with a decent selection of merchandise. Impressive next day delivery service. More expensive than my local supplier, but no doubt that's down to delivery costs and their eco credentials etc. It is good to be able to select smaller logs, thereby saving me time and effort cutting them down. Will probably use again, but not all the time.”

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Posted 2 months ago

Thank you so much for the brilliant review! You're right about additional costs - a cardboard box costs about 50 times as much as a plastic net! We're glad you think it's good value for money regardless, and we will hopefully see you again soon 💚 Heather

Posted 2 months ago

“Very happy with the quality of the logs and the service.”

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Posted 2 months ago

Thank you for the brilliant review, Gavin, we're happy you're happy 😀 Heather

Posted 2 months ago

“Over the moon to have found Love Logs, they are so well seasoned I use about half the amount of wood I was previously using, I get higher heat consumption and significantly less ash which as a full time boat dweller with no other heating source is an aboslute game changer. They are a little more expensive than some other options by weight but I use so much less this becomes negligable. The subscription is so easy to change the dates, pause etc. It seems as though they really take environmental concerns seriously rather than just use it to green wash. It's plastic free, a family run company, supports british woodland practices and plants trees. Thank you Heather and Paul!!”

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Posted 2 months ago

Thank you so much for this awesome and detailed review, Lesley! Great to hear that you're using less wood due to the heat and we love that you share our environmental ethos 💚 Stay cosy and we'll see you again soon Heather

Posted 2 months ago

“Great products good packaging great price Highley recommend”

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Posted 2 months ago

Thank you so much for the great review, Carlos, we're so glad you were happy with your order 🤩 See you soon Heather

Posted 2 months ago

“Ready to use. Burn beautifully. Great packaging. Efficient service.”

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Posted 2 months ago

Thank you much for the awesome review, Michael, we're so glad you love your logs 🔥 Stay cosy Heather

Posted 2 months ago

“Never let me down with next day delivery and assuages guilt with the replanting. Excellent.”

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Posted 2 months ago

Thanks so much for the review! Don't worry about feeling guilty at all - all of our wood is from sustainably managed British woodland so there's already replanting done at source. So you can see our offshore replanting as a double bonus 😍 Paul & Heather

Posted 2 months ago

“Lovely bone dry logs and kindling which arrived quickly and efficiently. Thanks so much.”

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Posted 2 months ago

Thanks so much for the review Vanessa, we're glad you Love your Logs 😍 Paul & Heather

Posted 2 months ago

“Quality, quality and quality again. The Oak and Apple wood is proper wood, that will not go up in smoke in a matter of seconds, like the cheap stuff in the supermarkets etc The Charcoal, whilst fairly pricey, is of a much, much higher quality than the usual stuff. I highly recommend the Apple Charcoal which burns beautifully, hot and long. You really do get what you pay for, and best of all no nasty chemicals in sight, and sustainable for the environment. What’s not to like, I’ve been ordering from here for the last year or so, and they’ve got a lifelong customer with me. Next day delivery as well, always turns up prompt and well boxed. 10/10”

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Posted 2 months ago

Thanks so much for the review Lee!!! Running a small business can have some real ups and downs, and today was one of those days where you review has just made it all worthwhile! Thanks so much for your support, Paul & Heather

Posted 2 months ago

“Brilliant, site is easy to use and goods were delivered very promptly.”

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Posted 2 months ago

Thanks so much for the review Brian! Paul & Heather

Posted 2 months ago

“I ordered a box of Hobbit Logs to try on the little Boatman stove that we have on our narrowboat. The box arrived the following day. The shortest logs are perfect and they burn cleanly and for longer than the ones we were using before. I would highly recommend this company and will definitely be reordering.”

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Posted 2 months ago

Thanks so much for the lovely review Susan, bet that narrowboat is cosy as anything now! 😍 Paul & Heather

Posted 2 months ago

“Great quality logs delivered quickly”

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Posted 2 months ago

Thanks so much Nicola, we appreciate the review! Paul & Heather

Posted 2 months ago

“Very quick delivery, wood is great quality and makes a superb pizza.”

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Posted 2 months ago

Thanks so much, we appreciate the review - happy pizza making! 🍕 Paul & Heather

Posted 2 months ago

“The logs arrived very promptly which is great. I cant wait for an improvement in tge weather so that I can start using them for smoking.”

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Posted 2 months ago

Thanks so much for the review Andrew! Whilst I want to say "get out there whatever the weather"... sadly I have to agree, it needs to perk up a bit! Cheers, Paul

Posted 2 months ago

“Always a good service, logs arrive in good time and are perfect for my small log burner. Love the little notes inside which makes it feel so personal.”

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Posted 2 months ago

Thanks so much for the lovely review! We always set out to create a business that gave us a living, but stayed small enough to stay close to our customers, so this is amazing to read 🤩 Paul & Heather 💚

Posted 2 months ago

“We have ordered from Love Logs for a about a year and the Hobbit logs are perfect for our small burner. Deliveries come on time and are packaged amazingly! We had a problem on the width of the logs in the last delivery (delivered on a Saturday). We emailed Love Logs and received a reply on a Sunday (which was very unexpected but much appreciated). Immediately Love Logs arranged for new boxes to be sent and the other boxes to be collected to see what had gone wrong - seriously could not ask for more than that. Exemplary customer service.”

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Posted 2 months ago

Thank you so much for the amazing review, Elisa 🤩 We never want anything to go wrong with your logs so we're sorry that your first order wasn't up to scratch, but we're so glad you were happy with service and the resolution 😀 Stay cosy and we'll see you again soon Heather

Posted 2 months ago

“The hobbit logs are perfct for our living room victorian fireplace, much easier to handle and use, recommended! A+++”

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Posted 2 months ago

Thank you so much for this fantastic review, Sophie! We're so glad you love the Hobbit logs and hope to see you again soon 😀 Heather

Posted 2 months ago

Love Logs is rated 5.0 based on 1,893 reviews