Love Logs Reviews

Name: Love Logs
Address: Anglo House, Stourport, Kidderminster, Worcestershire
Rating: 4.96

5.0 Rating 2,632 Reviews

99 %

of reviewers recommend Love Logs

5.0

Based on 2,632 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Email:

paul@love-logs.com

Love Logs 5 star review on 9th November 2025

231

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service, very quick good quality”

Helpful Report

Posted 2 years ago

Thank you for the great review, Bryan! We're glad you were happy with the service and hope to see you again soon 😀 Heather

Posted 2 years ago

“Excellent communication and the hand written signature in the box was a lovely touch. The wood and natural firelighters burned great and we had some delicious pizza!”

Helpful Report

Posted 2 years ago

Thank you so much for this great review, Tim! We're so glad you were happy with your order and hoping for some good weather so you can make lots more pizzas! 🍕 Heather

Posted 2 years ago

“from order to delivery and onto the pizza oven we are very impressed with the service and products and would highly recommend Love Logs”

Helpful Report

Posted 2 years ago

Thank you so much for the fantastic review Julie! Happy pizza making 🍕 Heather

Posted 2 years ago

“I've already put this review on Trustpilot, but maybe this goes somewhere else, so I've chopped it again : I've been buying dust for cold smoking from another supplier for over 10 years, but recently had a minor altercation with them about a faulty product, so thought I'd look around and see who else was out there. I found Love-logs, as well as several others who failed my assessment. I emailed Love-logs to enquire about the suitability of using their dust in a traditional style spiral. I asked about the general quality, and particularly the 'fineness' of the dust, which is notoriously difficult to get lighted. I received very prompt and convincing reassurance, so ordered a 3kg bundle, which DPD said would be delivered the very next day (I delayed it because I would be out). I used it immediately. On opening the packets I was immediately impressed with the fineness of the dust, and it lit easily first time with a tea light. The spiral burned completely round, and when I emptied it this morning to refill for a second run, I was amazed how clean the burn was. The spiral needed very little scraping indeed. Previously my old dust would need considerable scraping out, as it left quite a thick 'tarry' residue around the spiral each time. Delighted. Here's to another 10 years with my new supplier!”

Helpful Report

Posted 2 years ago

Thank you so much for copying your review here Ms Henson! This one shows on our website rather than just on Trustpilot so we really appreciate you leave it in both places 😊 Heather

Posted 2 years ago

“Great quality charcoal, smoking wood and wood splits. Next day delivery, no plastic packaging, brilliant!”

Helpful Report

Posted 2 years ago

Thank you for the brilliant review, Ben, we're glad you loved your logs! Happy cooking and we'll hopefully see you again soon 🔥 Heather

Posted 2 years ago

“This company is amazing the logs are always delivered on time every month without fail, so come on if you want the best then Love logs is it”

Helpful Report

Posted 2 years ago

Thank you so much for the amazing review, Paul! We're so glad you love your logs 🔥 Heather

Posted 2 years ago

“Quick and simple service. We also love the ethos of the company.”

Helpful Report

Posted 2 years ago

Thank you so much for the lovely review. We're really glad you've been happy with your experience with us and hope to see you again soon 💚 Heather

Posted 2 years ago

“Great products, delivered quickly and in sustainable packaging. Will be ordering again. Thanks”

Helpful Report

Posted 2 years ago

Thank you for the fantastic review, Gareth! We're glad you were happy with your order and hope to see you again soon 😊 Heather

Posted 2 years ago

“Happy to have found Love Logs. I buy the sustainable oak charcoal and ok, it's expensive but it's definitely worth it, as are the firelighters. It lasts much longer than the lumpwood or briquette stuff so you don't need to use as much. No more of that lighter fuel smell from the barbie. Great service too with deliveries made promptly after ordering.”

Helpful Report

Posted 2 years ago

Thank you so much for the fantastic review, Kevin 🤩 We do appreciate that we're not the cheapest on the market but we're glad you agree it's worth paying a little extra to get a great quality product. Happy cooking and we hope to see you again soon! Heather

Posted 2 years ago

“Burns great, fast efficient delivery and no imported charcoal guilt! Love it.”

Helpful Report

Posted 2 years ago

Thanks Sam, we're so glad you love it! Happy cooking, fingers crossed for some good weather 🔥 Heather

Posted 2 years ago

“Ordered both charcoal and smoking wood chunks and been really happy with both. I placed an order with big green egg and was appaled at the poor quality (literally a bag of charcoal powder) and it took 10 days to arrive. After a quick look online and I found love logs who do next day delivery, and a far superior quality product. Will be ordering from them again.”

Helpful Report

Posted 2 years ago

Thank you so much for the fantastic review, Philip. We're so glad you were pleased with your order and hope to see you again soon. Happy cooking 🔥 Heather

Posted 2 years ago

“Well packaged, good size lump and lights with virtually no smoke. If you are paying a lot for your food then you need to cook over good quality charcoal. This ticks the box very nicely thank you. I BBQ all year round including Christmas and recommend Love Logs for your fuel.”

Helpful Report

Posted 2 years ago

Thank you for such a brilliant review, Darren and it's great to hear from another 'all year round' BBQer! Happy cooking and we hope to see you again soon! Heather

Posted 2 years ago

“Recently used Love Logs for the first time. Excellent service and the logs were great!!”

Helpful Report

Posted 2 years ago

Thank you for the lovely review, Rakesh! We're so glad you were pleased with your first order and hope to see you again soon 🤩 Heather

Posted 2 years ago

“Great service and great product. Worked so well in my wood fired oven with great heat production. I would highly recommend.”

Helpful Report

Posted 2 years ago

Thank you so much for the great review, James! Happy cooking, let's hope we get some more good weather soon! Heather

Posted 2 years ago

“Ordered Ooni kindling wood and mixed smoking chunks, great items and service. Would definitely recommend and use again. Thank you!”

Helpful Report

Posted 2 years ago

Thank you for the awesome review, Tracy! Hopefully see you again soon 😊 Heather

Posted 2 years ago

“Great product. Thanks”

Helpful Report

Posted 2 years ago

Thanks for the great review, Russell! Heather

Posted 2 years ago

“Bought two boxes of apple and two of oak. Boxes were rammed full with very little empty space which was fantastic. Wood was nice and dry, burned well in my offset and at a reasonable rate. Logs were of a perfect size for my smoker and delivery was prompt! Great experience over all - will definitely return for more.”

Helpful Report

Posted 2 years ago

Thank you so much for taking the time to write such a detailed review, Jonathan! We're so glad you loved your logs and hope to see you again soon. Happy cooking! Heather

Posted 2 years ago

“The website is very good, easy to order, prompt delivery this company has a personal touch and a care for the environment. I will definitely be ordering from them in the future.”

Helpful Report

Posted 2 years ago

Thank you so much for the lovely review, Andy. We look forward to seeing you again soon 😊 Heather

Posted 2 years ago

“Packaged and delivered as expected”

Helpful Report

Posted 2 years ago

Thank you for the 5* review, Alan 🤩 Heather

Posted 2 years ago

“You can buy with 100% certainty that you are going to get a great service and beautiful wood.”

Helpful Report

Posted 2 years ago

Thank you so much for your fantastic review, David! We look forward to seeing you again soon 😊 Heather

Posted 2 years ago

Love Logs is rated 5.0 based on 2,632 reviews