Lotus Shoes Reviews

Name: Lotus Shoes
Address: Edwin House, Bacup Road, Rawtenstall, Lancs, Rawtenstall
Rating: 4.46

4.5 Rating 3,333 Reviews

86 %

of reviewers recommend Lotus Shoes

Company Reviews

Metrics

Info

4.5

Based on 3,333 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

01706 219 222

Email:

websales@lotusshoes.co.uk

Location:

Edwin House, Bacup Road, Rawtenstall, Lancs
Rawtenstall
BB4 7PA

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Lotus Shoes 5 star review on 4th March 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unable to comment as the shoes & bag never arrived. Have been waiting since 22/05/23 for them to be delivered. Very disappointing service.”

Helpful Report

Posted 10 months ago

“Received confirmation my boots were with the delivery company. A few days later also received confirmation from the delivery company that my parcel would be with me soon. The day later the delivery company emailed to say there was a problem with my parcel and the tracking showed returns to sender. I contacted Lotus by email to check the status and was told the parcel was damaged and they would send out a replacement that day. Several days after I got an email saying I was being refunded as the boots were out of stock. Very disappointed”

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Posted 11 months ago

“Unfortunately the shoes were not delivered so unable to comment on the shoes! Very disappointed!”

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Posted 11 months ago

“Purchased 2 pairs of the same style and both had the same fault where the elastic was coming away from the patent. Surely a design fault that needs addressing!”

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Posted 11 months ago

“Order was refunded with no communication so no reason given. This was AFTER a dispatch notification. I've contacted support and had no reply. I'm assuming the order will not be arriving but I really don't know. It was clearly not dispatched when the notification was given and someone realised they didn't have stock of what I had ordered. Extremely unhappy with this service. Will not be ordering from you again.”

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Posted 1 year ago

“Poor quality. Had them a week and already there is a tear in the fabric.”

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Posted 1 year ago

“Womens UK 8 are now EU41 (used to be UK 7.5) What are women with EU 42 (UK8) supposed to put on their feet now? Hardly any makes are for sale in womens size 9 - I shall wear what I've got now unless I want a pair of mens shoes :(”

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Posted 1 year ago

“My own fault entirely but I spent £6 on shoes I never had. £3.99 delivery and £2 to return on an order over £65. Never again.”

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Posted 1 year ago

“I Ordered Men’s Wallace Classic Black Leather Galligan Loafers size 7 from Lotus Shoes they look very neat shoes, however the quality did not match the look,I returned them the following day due to a fault with the left shoe, it was very loose on the foot, the shoes have a strip of elastic fitted to upper/inner part of the shoe I think the elastic is intended to give the shoe some support to make it a snug fit on the foot but in this case it did nothing, the right shoe was a perfect fit.”

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Posted 1 year ago

“I’m sure that I’ll be delighted with my purchase when I receive it. I ordered ion the 9th January and am still waiting on Evri to deliver it, it’s now 18th January, I received a message from Evri to apologise that my parcel is delayed but they didn’t say how long for! Evri are giving reputable companies like Lotus Shoes a bad name!”

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Posted 1 year ago

“Very disappointed shoes didn't fit I have been to post office 3 times now with different things to send them back, I even organised a pick up for Mon yesterday, no one came, I don't think I would ever order on line again with yourselves, I order everything online and have no problem returning, I'm a disabled person and it's easier for me but not lotus sorry, dissatisfied customer”

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Posted 1 year ago

“12 days and still not received them”

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Posted 1 year ago

“I can not review as I have still not received these. Been with Evri since 4th January now the 12th!”

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Posted 1 year ago

“I ordered the shoes as a Christmas present and upon receiving it, the shoes were covered in mold. I cleaned the mold off but I am disappointed they were sent in this condition especially as they were a Christmas present.”

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Posted 1 year ago

“Items have not arrived yet”

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Posted 1 year ago

“I am still waiting for my boots Evri said they were being delivered on Wednesday 7 December then said there was a problem with the delivery. Contacted lotus office they have asked them to look into the order still not received them.”

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Posted 1 year ago

“Delivery was good, only problem was I received a totally different pair of boots from the pair that i ordered, so when I went back on the site the boots that I ordered were out of stock. I won't be ordering again from lotus”

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Posted 1 year ago

“I purchased a size 3 lotus navy shoe in September and after 5 wears the sole has cracked. I have always worn lotus shoes so I am disappointed with the purchase and if possible would like a replacement.”

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Posted 1 year ago

“They have not arrived still with courier as he is on holiday, not very good service as I paid for next day delivery 😡”

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Posted 1 year ago

“Haven't even received the shoes so cannot comment on the quality. I hope its better than the delivery service.”

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Posted 1 year ago

Lotus Shoes is rated 4.5 based on 3,333 reviews