Lords & Labradors Reviews

4.60 Rating 143 Reviews
90 %
of reviewers recommend Lords & Labradors
Merchant Metrics
Shipping & Delivery
Delivery Methods
Average Delivery Time
Next Day
On-time Delivery
Greater than 88%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Lords & Labradors Review Product: All for Paws Interactives Dog Hyper Fetch Milo loves it and wants to play all the time.
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Midville Grange Farm

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Excellent service, very speedy delivery and lovely products. very helpful phone service too. Will definitely use this super company again!
Posted 6 days ago
Excellent value for money, fast delivery, great selection of top quality products & the returns process & customer service was very friendly, efficient & helpful. I have a very happy, cosy pug!!
Lords & Labradors 5 star review on 16th October 2020
Posted 2 weeks ago
Only recently found this website and placed just an initial small order. Service and price absolutely excellent - will be buying more.
Posted 3 weeks ago
Wow!! We did a lot of research before buying our new crate.
We found Lords&Labradors to offer the best quality products and service.
Our new puppy crate along with bed, cover and bumper. it looks fantastic and the quality is excellent.
So pleased with this
Posted 3 weeks ago
Placed a large order and didn't receive my delivery confirmation for the next two days so I called their number and was apologetically told they were busier than usual. I was helped very efficiently and kindly and was informed of the status of my order. Their custom bedding is gorgeous, seems like it will last a long time so it's worth the price. I am satisfied with the other products I ordered, some of them were even cheaper on this site than in other places! Will be shopping with them again xx
Posted 4 weeks ago
Bought a slip lead paid for next day delivery received towel mitts, phoned was told someone would call back, used once never again, the fact customer service was shocking and lied was more insulting than sending the wrong item.
Posted 1 month ago
Hello Daniel,

I am very sorry that you've had issues with your order. One of our Customer Service team will be giving you a call today to try and sort this out for you. In the meantime if we can help with anything else please do let me know.

Best wishes,
Posted 4 weeks ago
Poor customer service and no communication. Next day delivery never happened. No communication or updates. Ignores emails and direct messages. Avoid!
Posted 1 month ago
Absolutely delighted with very helpful customer service. Crate and cover great quality - fits perfectly. Can't praise Lords & Labradors enough. We have a very happy cocker spaniel puppy.
Posted 1 month ago
What a terrific company! Not only are the products awesome but the customer service is above and beyond. They totally exceeded my expectations in every way (especially when I messed up my order!). I 100% recommend them. Tim Hickman, Barnstaple, Devon.
Posted 1 month ago
Ordered a Ruff and Tumble rope lead for our vizsla, very pleased with service, quick delivery and kept up to date with order and delivery. Love the lead too. Will definitely order again from you.
Posted 1 month ago
Really disappointed, order a particular item online, 5-7day delivery but with royal mail 48 delivery, didnt have a choice in delivery options, so just assumed we qould have to wait 5-7days regardless. Anyway that passed and nothing, check online, out of stock and had heard nothing from seller. Rang to query and refund as found it in the shop. No real explanation for lack of communication, just confirmatin of it being out of stoock and told i should have been notified but inhad nothing and unless i called i doubt i would have heard anything but they had my money. Thankyou for the swift refund. Shame
Posted 1 month ago
Hi Terri,

Thank you for your review, I am very sorry that you haven't been completely satisfied with our service, we pride ourselves on providing the best customer service so I cannot apologies enough for our lack of communication. We're a very small team and are doing the best we can given the current situation. Please do let me know if there is any way we can help you in the future.

Best wishes,
Posted 1 month ago
I ordered a dog gate to arrive by 'next day service' at 11am on Thursday, it arrived Monday afternoon.
There was no e-mail confirmation. They mixed my details up with a Louisa R's (I am Mark H- her name is redacted here for GDPR, which they did not follow when they told me her full name on the phone).
I spoke with 3 people (Adam, Michelle and another female ) - was promised on the 3rd call that another item had been sent to arrive on correct day as I needed it for guests arriving- no item arrived. Customer service was closed all day Saturday and Sunday
I left a 1* review- strangley rather than contact me, Emily asked on her response to the review for me to call her- I've already called 4 times!! It would perhaps be nice for L&L to contact me with an apology rather try try to suppress negative but completely accurate reviews.
Posted 1 month ago
Appalling customer service. Still waiting for my failed 'next day delivery'- have called 4 times, spoken to 3 different people, had been assured my item would arrive today (needed today for guests arriving)- still nothing. They had mixed up my address with a complete staranger's name. The business and 'customer service' phone number is CLOSED AT WEEKENDS?!
And you will receive text messages from a number in the USA.
I don't feel my data is either correct or safe with them.
Perhaps not the nice English, customer-focussed business it seems to be?
Posted 1 month ago
Hello Helen,

Thank you for getting in touch. I can assure you we are very much based in Lincolnshire in the UK and we only have a team of 4 people in customer services and don't open at the weekends. We are here Monday to Friday if our customers need to contact us either by phone, email LiveChat or WhatsApp. We follow all GDPR guidelines and your data is 100% safe with us. Please do give us a call today and one of the team will be able to assist you.

Best wishes,
Posted 1 month ago
1. Upon my query, we were told in writing that swapping the standard silver crate with a golden crate was possible simply by "making a note"
2. We proceeded exactly as per 1., yet the wrong crate was delivered. The fabric was also stained.
3. Customer service told us they would schedule pick up, but nothing happened.
4. Michelle, the manager, took over and tried to blame us for having ordered the wrong colour, trying to charge us with return fees.
Cannot recommend, or just totally incompetent staff there
Posted 1 month ago

I am very sorry that you aren't completely happy with the service we have provided. We really do pride ourselves on giving the best customer service possible.

I would really appreciate if you could send over an email to sales@lordsandlabradors.co.uk or call us on 01790 720 900 so that we can do our best to resolve this for you as quickly as possible.

I look forward to hearing from you soon.

Best wishes,
Posted 1 month ago
Service is quick and products are of good quality
Posted 1 month ago
Got a bespoke orthopaedic mattress made for @denzelmimiaturedachsund (ig) and he just loves it. Great service great product Thank you so much for taking care of my puppy./me. Lee &Denzel xx
Lords & Labradors 5 star review on 29th August 2020
Posted 2 months ago
Wow! What a wonderful change to find a company that really takes pride in what it does. I came across L&L yesterday, and they had some specific dog toys I wanted as gifts. They were much cheaper than anywhere else, so I ordered, but as always with a company I haven't used before, I did wonder whether I'd receive them safely. I needn't have worried - less that 24 hours later, I received a beautifully packed parcel with all of my items in perfect condition! The attention to detail is much appreciated and it was a real pleasure to receive my parcel, it felt like getting a gift. Thank you very much! I will definitely be shopping with you again.
Posted 2 months ago
I just wanted to say a huge thank you for the second mattress we have brought from you in the last couple of weeks... the first was for the boot of our car but was such a hit with Lucy, the German Shepard that we had to get one for the lounge, and as you can see as soon as I unwrapped she sat straight down so I had to share a picture with you. I would highly recommend your company for quality and service.
Lords & Labradors 5 star review on 17th August 2020
Posted 2 months ago
I have a very large crate for which I required a custom-made cover, quite different from the L&L standard design. The cover arrived yesterday - prompt delivery, well packaged - and I am delighted, it’s exactly what I’d requested. Thank you!
Posted 2 months ago
Excellent service, products were received in good time, excellent packaging and were beautifully presented. Very competitive prices.
Posted 2 months ago
Lords & Labradors is rated 4.60 based on 143 reviews