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London Serviced Apartments Ltd Reviews

4.5 Rating 210 Reviews

90 %

of reviewers recommend London Serviced Apartments Ltd

Company Reviews

4.5

Based on 210 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	4.8 out of 5

About London Serviced Apartments Ltd:

Established in 2000, our knowledge of London and our understanding of the industry is unparalleled; enabling us to offer the best prices and highest quality accommodation in economy, mid-range and luxury.

With our serviced apartments and short terms lets in London, you will have a living room in which to relax or entertain, space to work and facilities to prepare a meal – should you be tempted. Hotels serve a purpose but if you’re looking for a feeling of comfortability, home-from-home and luxury – alongside the benefits of a hotel – Serviced Apartments will enhance your stay in London.

*NOTE* We are not affiliated in any way with https://www.booking.com/hotel/gb/southwark-serviced-apartments.en-gb.html
Please do not leave a review if you have stayed at this property. This is a different company.

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have booked apartments in London on three occasions through LSA and their services have been very professional right from the booking stage. I’d like to particularly mention Mirella at Point West who is so responsive, helpful and friendly.”

“I have used London Serviced Apartments for the past 10 months, to assist me in moving all tenants out of a building, one after the other and often overlapping in times of stays. For me, this forms part of a larger project at my building, with extensive work being carried out. It has been an onerous and challenging year to say the least. I can say however that the only part of this project that has been smooth and hassle free has been using London Serviced Apartments and in particular working with Anastasia who has gone above and beyond. I have nothing but a massive appreciation for Ana and the team for all of the effort and support in working around the changing work schedule and helping me ensure that the tenants had somewhere to live for weeks at a time. Ana has been absolutely fantastic - THANK YOU THANK YOU THANK YOU. The quality of properties offered by LSA has also been great, and all tenants have said how wonderful their stay was and how what could have been a stressful and upsetting move, was made easy, carefree and pleasant. Thank you Ana and Team, if I could give more than 5 stars I would.”

“Bonnie was very responsive to all my questions and queries.”

“Quick service, helpfull”

“Quick service and found an apartment in the area that we wanted to be in. Much easier than searching through website listings.”

“very helpful,quick responds and give us nice and good apt.to choose.”

“Great, responsive service from Anastadia Kornej - booked with her assistance last year and booking again for 2024”

“Delighted with the help booking an apartment. Very helpful in answering all questions and very quick to respond. Definitely be booking with them again.”

“I have stayed at Lak apartments for a week during the past 2 years - this being my 3rd year. However, I was very disappointed this year since the upstairs neighbours were moving furniture at 11.30pm / midnight and slamming doors which is not acceptable. During my check out, which was supposed to be at 11am, the cleaner knocked on my door at 9am demanding to know the time when I was checking out since it was my last day and she needed to clean the room. I was in the shower at the time which was an inconvenience. I told her that I was allowed to stay until 11am since I was within my legal right to do so as I had paid for the room until 11am (costing £250 / night). The cleaner looked at me disapprovingly and left. In any case, I left the room at 09.30am. Another cleaner came into the apartment to take away the rubbish but I did not hear her knock on the door - the cleaner did not even apologise and was rather abrupt. Last year the room was cleaned once every 3 days but this year they did not even bother to clean the room (I stayed 6 nights costing £2,500) which is outrageous. The attitude of the cleaners needs to change towards the the paying guests. Taking the above into consideration, I am tempted to stay elsewhere next year. Kind regards, Ruth Brook”

“As always, great places to stay. Good email communications and follow up re all aspects of the booking. Anastasia (contact person) is amazing. Cannot recommend highly enough!”

“We have been very happy with London Serviced Apartments. Ana is excellent. She found us exactly the right apartment for our needs, communicated efficiently and organized a competitive rate for our two month stay in London. We would highly recommend Ana and the LSA team and will use them again next time we are in London.”

“LSA provided excellent service. Great assistance to find the most suitable apartment for our family. Prior to arrival, instructions on accessing apartment clear and concise; during stay responded to queries promptly and resolved requests efficiently. We will definitely recommend Ana and the LSA team to others and only wished they covered other major European cities as well.”

“Marcel and Meadow were extremely helpful throughout my whole stay handling any requests/issues that I had in a timely manner”

“This was my first stay booking with London Serviced Apartments and look forward to future bookings. Ana and the service team were very responsive throughout the booking process and during the stay. The apartment was a fantastic location and lovely amenities. I would highly recommend this service for the range of available properties and outstanding customer service.”

“Bonnie was quick to respond and very helpful. I would work with her again.”

“Fab apartment in a great location. Amazing service and highly recommend.”

“Location was good, apartment clean although very small, especially bedroom as you can’t even walk around the bed. Amenities in apartment good, but some general maintenance required.”

“I am happy and satisfied with the service provided! great thanks! mutual understanding was at every step from the first word!”

“We booked a two-bedroom unit at Marlin Apartment via London Serviced Apartments last September, as recommended by Bonnie. It was a great stay! Everything was perfect: the room, the service, and the location. We will definitely be back to stay when in London. Thank you Bonnie!”

“I was really impressed with professionalism, friendliness and speed of response of our agent, Ana. Room options were well suited and prices offered, competitive. Thank you! Would definitely use LSA services again!”

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London Serviced Apartments Ltd is rated 4.5 based on 210 reviews