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London Serviced Apartments Ltd Reviews

4.5 Rating 208 Reviews

89 %

of reviewers recommend London Serviced Apartments Ltd

Company Reviews

4.5

Based on 208 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	4.8 out of 5

About London Serviced Apartments Ltd:

Established in 2000, our knowledge of London and our understanding of the industry is unparalleled; enabling us to offer the best prices and highest quality accommodation in economy, mid-range and luxury.

With our serviced apartments and short terms lets in London, you will have a living room in which to relax or entertain, space to work and facilities to prepare a meal – should you be tempted. Hotels serve a purpose but if you’re looking for a feeling of comfortability, home-from-home and luxury – alongside the benefits of a hotel – Serviced Apartments will enhance your stay in London.

*NOTE* We are not affiliated in any way with https://www.booking.com/hotel/gb/southwark-serviced-apartments.en-gb.html
Please do not leave a review if you have stayed at this property. This is a different company.

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am satisfied with my contact person (Ms. Bonnie Scott) working . Her response was very quick and appropriate.”

“There were some hiccups in the booking process (their payment form kept timing out and had to be manually regenerated), but the staff were patient and did their best to help. The apartment in Aldgate is ok--the sofa (a pull-out) is terribly uncomfortable for sitting. But the flat was clean and things in basic working order. When the temps outside rose, a fan was provided, which was appreciated. One of the lifts broke down, and remained out of order for the last two weeks of my stay. One working lift was insufficient to service the entire tower, and I had to walk down 8 floors every day because the one working lift was always full.”

“The flat was very good and the staff were very cooperative, helpful, and flexible.”

“Anastasija was so helpful and diligent with our two bookings. If the accommodation is as good as her service then it will be amazing holiday. Thank you”

“Thank you so much Bonnie and team for providing a wonderfully warm and efficient service. Grateful for the plethora of wonderful options that were proposed . You are definitely my favorite go to serviced apartment providers”

“Great location, great price, comfortable beds, and Anastasija and Roy were super helpful! Unfortunately there were a few issues. There were no instructions provided to us by “Native Apartments”, which made things tricky. The front door didn’t lock and no one answered the emergency line (despite Roy’s best efforts). This led to us being unable to leave the apartment on our first night in London, which was disappointing. Shower door in the master bedroom constantly got stuck. There was loud and early construction Mon-Sat across the road, which was not communicated prior to the stay. Cleaners were fantastic! Super efficient! All in all, a few hiccups that could have been avoided (mainly due to Native Apartments, not London Serviced Apartments as a company), but otherwise a very pleasant stay.”

“Great location, great price, comfortable beds, and Anastasija and Roy were super helpful! Unfortunately there were a few issues. There were no instructions provided to us by “Native Apartments”, which made things tricky. The front door didn’t lock and no one answered the emergency line (despite Roy’s best efforts). This led to us being unable to leave the apartment on our first night in London, which was disappointing. Shower door in the master bedroom constantly got stuck. There was loud and early construction Mon-Sat across the road, which was not communicated prior to the stay. Cleaners were fantastic! Super efficient! All in all, a few hiccups that could have been avoided (mainly due to Native Apartments, not London Serviced Apartments as a company), but otherwise a very pleasant stay.”

“Nice apartment but not cleaned regularly enough and not done properly.”

“Arranged smaller rooms for a the same price as a standard one bedroom, lights keep blinking. Have a counter top oven and a toaster but know plug points on kitchen counter. what you see in portal and what you get is different. if they dont have the same room or room in good shape you people should provide alternative options at the hotels cost. No timely response to emails. the issue is not just with one room, all our batches staying here had one or other problem.”

“The booking process was reasonable, prompt responses to our enquiries (allowing for the time difference in Australia). Our apartment at Gerrard Place is a good central location for us and has been a good base for us to explore London. It appears modernised as per the images on the website. We arrived 2 hours prior to check in hoping to store our luggage. The cleaner and her supervisor were here when we arrived. The supervisor was very friendly and welcoming, allowing us to leave our luggage in the apartment whilst we explored the area. We reported a broken shower fixture on the first evening of our stay and the issue was repaired the next day which was pleasing. We would have found it helpful to have some local information/recommendations (restaurants, supermarkets etc) and instructions for how to use appliances in the apartment or available via email. As the apartment is not serviced during our 7 night stay more than 2 x towels and 1 x bath mat would have been appreciated. Overall we considered the apartment good value.”

“Good offer for alternative accommodation”

“For where we were staying, basically in the heart of London just a few blocks from Harrod’s, the price was quite reasonable. The flat was very well apportioned and had all the modern conveniences. It was quite close to a Waitrose and Sainsbury though these were their smaller stores with a more limited selection. We were close to the Knightsbridge tube stop though, after 8PM the entrance/exit next to Harrod’s and closer to our flat was closed so you had to use the other exit which was a full city block further. There were many restaurants, cafes and pastry shops nearby. Our experience overall at this location was quite good. Our only issue was on our last night there we had trouble with our room key getting back into our flat and the night porter ( there is someone at the desk 24 hours a day) was not at his post and couldn’t locate him but, fortunately, we finally got our room key( card) to work. Finally, everyone who worked here was very friendly and helpful.”

“First time booking with LSA, very prompt and informative responses, looking forward to our first London stay.”

“A really great experience. The flat was perfect and had everything I needed. The consultant that I dealt with, Ana, was expetionally helpful, and always responsive. She went out of her way to constantly assist with me, especially when I was on night shifts. The housekeepers were also incredibly polite, and super friendly. I thoroughly enjoyed my stay.”

“Great customer service. Quite a few small faults with the flat but they were fixed fairly quickly. Having discounts for longer stays would make us more likely to return”

“Our booking process was seamless and responsive (even given the time zone difference). During some water boiler issues, we experienced a team ready to help and responsive/attentive.”

“Fast responsive and very helpful service. And we were assigned a person to help us. Very professional.”

“Last year I encountered problem with the payment and the staff was really helpful in confirming the booking. This year thanks for their prompt replies, I just confirmed another booking with them. The whole process is smooth and clear. Their arrangement and help is greatly appreciated.”

“Great place to stay. Great value for money, a few very minor issues resolved very quickly. Easy to book, great email communication and fast response at all times. Can highly recommend. A++++”

“Well organised . The place received As expected . I recommend this place to all”

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London Serviced Apartments Ltd is rated 4.5 based on 208 reviews