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London Airport Transfer Reviews

4.3 Rating 70 Reviews

86 %

of reviewers recommend London Airport Transfer

Company Reviews

4.3

Based on 70 reviews


Customer Service
Communication Channels	Telephone, Email, Live Chat

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Phone:

0207 993 4989

Email:

booking@londonairporttransfer.co

Location:

27 Old Gloucester Street
London
WC1N 3AX

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely rubbish service!!! Booked a taxi with a child car seat for my 8 months old son but the driver didn't show up and when called the customer service didn't give me any updates if the driver was coming or not. Had to book with another company last minute and almost lost my flight because of this company! Very stressful experience overall, AVOID AT ALL COSTS”

Posted 1 year ago

“This was the worst transfer of my life. Who dreams up a 20 minute layover when the boarder line alone takes an hour. Then the people in security take another 1 hour. Then we got the plane held and what happens? A bag loaded they can’t tie to a passenger. Has to be removed. Add an hour. Then since we’re delayed so much they delay more to allow new people to board. Worst transfer ever!”

Posted 1 year ago

“Driver phoned 30 mins before the collection time and told us that he would be 30 mins late due to traffic. We asked if there were any other drivers or vehicles that could collect us. He replied he had spoken to his control and there was nothing. As this was an airport transfer we then arranged An alternative means. We then phoned for a refund and was told that they could have a driver with us shortly. I explained because they had said they couldn't see had what rearranged. I was then told they don't care and the driver was 1 min away. 20mins later so no driver desire control promising there was. I took photos of the empty car park at my house, emailed them and offered copies of the cctv camera. They still insisted the driver was there. At 1832 (2mins after the collection time) we left a wee had to be at the airport. They then rang saying the taxi had been there at 1830. I pointed out we left at 1832 and there was no taxi. I then asked for a simple photo of our house from the driver to prove he was there. 5 mins later we received a screenshot of a map, no photo, and the map said "arriving in 1 min!" They have still refused a refund despite first telling us they couldn't meet us, then not turning up. AVOID if you're on any type of schedule or need to be anywhere at a Specific time”

Posted 2 years ago

“Used many times, never writes review for any service. But I’m very impressed about this particular journey. Our flight was late and we couldn’t communicate with this company. I was really worried we wouldn’t have the driver with 2 children seats to get home. Thank god our driver were there when we arrived 6 hours late. Thanks again to our driver and this company. Will use them again.”

Posted 4 years ago

“Did not send the confirmatory email as promised. Did not arrive at required pick up and, on phoning, I was told it was for the next day. I had paid in advance and they were quite unhelpful on the telephone. I asked to speak to the manager, but they would not put me through, later phone calls were not answered. This was an urgent journey to take a very sick baby from Great Ormond Street Hospital to Gatwick, DO NOT USE THEM”

Posted 4 years ago

“Avoid at all costs. My family booked London Airport Transfer to pick us up from the airport. Unfortunately the flight was delayed and despite their website reassuring customers they will track the flight and be there waiting regardless. This was not the case and instead they left myself and my family waiting at Gatwick airport at 3am with an extremely tired and agitated 20 month old baby and a 5 year old child. Not only that, but the reason we booked with this company was to order a car seat for my baby in order to ensure she had a safe journey home. After calling all available numbers several times we then had to resort to sourcing alternative transport home and as a result we had to travel in a taxi without a car seat, putting the safety of my baby in jeapardy. Not only am I extremely upset and disappointed by their service, but their complete lack of care about the safety of my family is unforgivable. Will never use or recommend this company.”

Posted 4 years ago

“Stay away from this company! Taxi booked (airport transfer), paid for and confirmed did not turn up. No prior notice, explanation or response received from company. No one answered the phone or responded to my voicemails or emails. Despite requests they have not refunded my payment. In my opinion these guys are fraudsters. Book your taxi with someone else.”

Posted 4 years ago

“Very happy with your service. We rang so many taxi companies around London and we found you. Thank you for Carter is with our twin. Car seat was great and it was in good condition and clean. Thanks again for providing the best service ever.”

Posted 5 years ago

“Despite a confirmation email and 2 phone calls the day before the scheduled booking, no taxi arrived, leaving me and my baby scrambling to get a lift to the airport. I tried to call both their landline and a mobile number but no answer. Not sure what sort of business they're running!”

Posted 5 years ago

“transport to heathrow (with requested child seat) was fine. however on the return journey, despite speaking to the dispatch office hours before our pickup to inform them our flight was delayed (the dispatch officer confirmed they would be tracking the flight), on our landing i received a text from the driver saying he was waiting and immediately tried to call him to let him know we had just landed. i couldnt reach him so i called the dispatch office who said they would let him know we had landed. when we came out with our bags, there was nobody waiting for us - it appears the driver had just left without letting us know, and when i tried to call the dispatch office (which is a 24/7 office), my number had been blocked. big fail- we were stuck at the airport with a small child at 1am and it took us over an hour to get another taxi because of how many people were searching for them. definitely a farcical service. better to pay a little more for a proper service and not worry about getting stranded.”

Posted 5 years ago

“Driver turned up late and without a suitable car seat (had requested a rear facing infant seat and driver only had a booster seat for toddlers). Called to complain and the operator hung up on me. Called back and asked to speak to his supervisor and he said he didn't have one. Terrible customer service.”

Posted 6 years ago

“The best airport transfer company with child seats in London.”

Posted 7 years ago

“Good service!”

Posted 7 years ago

“The car was impeccably clean. reasonable price, great airport transfer ever had, I'd definitely use you again.”

Posted 8 years ago

“Brilliant. Gets you the best price possible. You can even book well in advance.”

Posted 9 years ago

“Best Car and driver. thank you”

Posted 9 years ago

“Arrived 30 minutes delay and charged me nothing extra. Definitely use again.”

Posted 9 years ago

“Excellent, a bit pricy but extremely convenient.”

Posted 9 years ago

“not bad...driver and car were not at LHR when we arrived and finished customs...had to call the office to find out when driver would arrive....nice chap.....had difficulty finding the hotel across from Hyde Park, but did manage to get us there...no issues....good service and would use again..... but do like the driver there when you walk out of customs/immigration.....it is a good feeling...”

Posted 9 years ago

“The drivers were always on time and very helpful. Our driver for our arrival in London went well beyond expectations.”

Posted 9 years ago

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London Airport Transfer is rated 4.3 based on 70 reviews