Hi Amber,
We are very sorry the packaging of your item has reached you damaged. Our products leave our premises in good condition and we believe this has happened in transit. As stated in our order confirmation email, all single item orders are sent in a padded bag. If the item is a gift we do suggest requesting your item to be boxed.
Regards,
Logicalskincare Team
“Easy to use website . I had a query which I sent by email which was answered quickly and gave the information I needed. I had asked for something specific to be added to the delivery label and that was done. Products arrived promptly. Will definitely use again.”
Hello Eileen,
We have twice emailed you about your concerns but have had no reply from you. Perhaps our emails have gone into your spam box? We have asked you to return the product to us to allow Dermalogica to look at this issue and to arrange either a replacement or a refund.
We would never ignore a customer's comments or messages so would ask that you take down this review as we have been trying to get in touch with you to help you in which ever way you would prefer.
We will also send this to your email account in the hope that you get our email this time and would ask also that you check your spam mail.
Best regards.
Logicalskincare Team
“Logicalskincare is an excellent company, which I have recommended to friends and family.
I buy dermalogica products from Logicalskincare as their prices are great value.”
