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Living and Home Reviews

4.0 Rating 881 Reviews

74 %

of reviewers recommend Living and Home

Company Reviews

Product Reviews

4.0

Based on 881 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

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info@livingandhome.co.uk

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Living and Home 1 star review on 4th November 2023

Living and Home 5 star review on 7th September 2022

Living and Home 3 star review on 30th August 2022

Michael Stanley

Living and Home 3 star review on 27th August 2022

Living and Home 5 star review on 24th August 2022

Living and Home 5 star review on 24th August 2022

Living and Home 5 star review on 23rd August 2022

Jo-Ann Stevenson

88

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I won't be ordering from this company again. Never before have I experienced such difficulty in returning goods. They don't have any telephone and, once I had realised that the courier they told me was coming each day to collect the goods was never going to come, finding a contact name and address to return them myself proved difficult too. I finally managed to get the goods returned, even though even that has not been acknowledged, within the 30-day limit. Had I not I suspect I would have been told "sorry, no refund, you've had the goods for 30 days". I'm really surprised that B&Q use a company like this as an associate supplier.”

Posted 1 week ago

“i wouldnt recommend buying anything the new items sent are faulty and im having a nightmare trying to send it back to them or even get a refund”

Posted 3 weeks ago

“Well… can’t believe an professional ceiling light (the way they promote it) can get broken in less than a year ..product purchase in june last year.. apparently they cant do anything about that and instead they trying to take another £15 for a possible drive issue.. I would advice not even think about buying this poor quality light and i am assuming all their products as per badly advertised and reviews..”

Posted 1 month ago

“absolutley shocking service from start to finish, selling out of stock items, emailing you about them in the middle of the night and then they faff on trying to rebook deliveries. they then dont tell you when its being delivered,. cancelled my whole order. run by cowboys”

Posted 1 month ago

“7ft Steel Bike Shed Lockable Garden Storage Shed - One Star. This is an abysmally designed shed. I am extremely disappointed in this purchase. The kit was short on screws and associated plastic washers by a significant amount. I needed to order additional M4x10mm screws and nylon washers to finish the assembly. I will be asking L&H to reimburse me for the costs of these. The roof locking mechanism is extremely poor quality and I will need to fix my own secure locks to ensure security as it is possible to open the roof without unlocking it. I will be asking L&H to reimburse me for the costs of these items too. The doors do not have a consistent gap (touching at the top, gap at the bottom) and the assembly instructions have a nonsensical suggestion on how this can be adjusted via components that have no room for adjustment. The instructions are incompetently written and this has resulted in two occasions where assembled sections had to be disassembled so that positioning of components, not mentioned in the instructions, could be altered. Extraneous plastic caps were included in the kit but have no place in any of the assembly instructions. This entirely represents the manufacturer's attention to detail, or lack thereof. Anyone selling this garbage should be ashamed to take peoples' money. I advise anyone looking for a new bike shed to avoid this junk.”

Posted 2 months ago

“I bought 7ft Steel Bike Shed Lockable Garden Storage Shed after 3 months it go rusted very bad but on the website they said weather proof. Very bad quality!!!”

Posted 2 months ago

“Bought an electric blanket on line from who I thought was the range, however I didn't realise it was from this company the cost was £35.99 It didn't work and has no safety label on it, and no invoice or returns label in the parcel. Had to go through the range customer service and basically after two weeks of wrangling and my refusing 30% then 60% refund I reluctantly agreed to a replacement. This doesn't work either. The Range will not take any responsibility, they need to make their "market place" traders responsible and make sure they adhere to UK safety standards and faulty item Fit for Purpose refunds. DO NOT DEAL WITH THIS COMPANY And be careful of on line buying from The Range. Might as well throw my money away.”

Posted 3 months ago

“Very pleased with our purchase from Living and Home. I brought the 7ft Steel Bike Shed Lockable Garden Storage Shed and have been impressed so far. Ordered on wednesday and was delivered lunch time the following monday. Instructions have been very good and clear with all parts labeled so building the bike shed has been easier than I first thought. Would recommend the bike shed and the excellent price on Living and Home. Would buy from again.”

Posted 3 months ago

“Do not order from here as if you dont like it they charge you a fortune to return it.”

Posted 4 months ago

“We had an issue with our delievery of office chairs so had to contact customer services. Hailey did a superb job of dealing with the issue :-) It's not often we find a company who has the same approach to problems as ourselves. Home and Living have proven they are well worth dealing with and I totally recommend them and praise the staff. Many thanks, David Wilkinson MD: Dash Dynamics Ltd”

Posted 4 months ago

“Bought a dining table from living and home, it's broken when it arrived. Emailed customer service for a replacement, got a even table in even worse condition. The only positive thing is the customer service does respond, one reply per day though. But the quality of the product is appalling.”

Posted 4 months ago

“Bought a elec Fire with natural flames, really nice, couldn't be happier. Outstanding product & excellent service/delivery”

Posted 5 months ago

“Really annoyed ordered a chair and footstall and it get left at the front door of a communal building. Too heavy for me to carry on my own. When you order it does not tell you that they do not deliver to your door. Its at the bottom of an email you get as soon as they take your order. Awful service.”

Posted 5 months ago

“I bought a "Wooden Base Home Office Chair Apartment Task Chair Pink Grey chair". After about 6 months I noticed that the wheels had cracked and the chair was very difficult to move. After numerous emails they eventually agreed to send me replacement wheels. Then, after 1 year, the pneumatic riser on the chair failed. This time they refused to send a replacement. The chair is unusable because it's so low. Do not buy from this company, the products are poorly made and don't last.”

Living and Home 1 star review on 4th November 2023

Posted 5 months ago

“I bought a gas heater and when it arrived, the rods were all worn out. I got in touch and they gave me £20 off. A week later, the problems started, smell of gas, difficulty starting and when it starts, it keeps making strange noises. I called and asked for a refund and was practically ignored. They no longer respond to my email, the heater is in the box, I want to return it and even though it is within the deadline stipulated by the government, they do not respond to me. Bad company”

Posted 5 months ago

“Reviews Review of Living and Home customer PAUL MCLAUGHLIN 12 reviews Rated 1 out of 5 stars Updated 15 hours ago this company provides products bought… BEWARE HOME AND LIVING IS PART OF THE RANGE this company provides products bought from the range and delivered by living and home details of problems ive been having as i think its a joint company......tried to get a return done and they promised to to get it done within 24 hours products bought from the range was sent by and delivered by living and home and cant get any help at all with the items they are delaying for some reason which i dont know but to make customers aware of these companies that its very very hard to get something returned if they find problems so please please shop somewhere you can trust as these 2 i would rate zero .STILL AFTER 3 DAYS NO SIGN OF THESE PEOPLE SENDING RETURN DETAILS.....WOW ITS IMPOSSIBLE,..ORDER NUMBER W-16598824 NOW YOU STOPPED REPLYING I AM SEEKING LEGAL ACTION AS FROM TODAY AND ALSO GOING TO ASK FOR COMPANSATION FOR THE 3 DAYS DELAY AND ALL THE STRESS YOU HAVE GIVEN ME PLUS ALL LEGAL COSTS ......SO THIS IS FROM GOV.CO.UK ........Online, mail and phone order sales Online, mail and telephone order customers have the right to cancel their order for a limited time even if the goods are not faulty. Sales of this kind are known as ‘distance selling’. You must offer a refund to customers if they’ve told you within 14 days of receiving their goods that they want to cancel. They have another 14 days to return the goods once they’ve told you. You must refund the customer within 14 days of receiving the goods back. They do not have to provide a reason. AND NOW NO COMUNICATIONS FROM YOU AT ALL YOU SEEM TO BE IGNORING ME I HAVE BEEN PATIANT BUT CANT TAKE ANY MORE FROM LIVING AND HOME AND THE RANGE .FROM PAUL MCLAUGHLIN. Date of experience: 11 October 2023”

Posted 6 months ago

“I ordered a lamp from this company via the range, the lamp arrived faulty and I have asked for a refund 5 times over the last couple of weeks. Each time they suggest something stupid such as I fix it myself, their customer service is shocking and they are not aware of customers legal rights. I want to file a formal complaint however they do not respond and I will be contacting trading standards. We are in a cost of living crisis and this company is taking money from people and not returning it! Please do not waste your time.”

Posted 6 months ago

“The £160 bathroom cabinet arrived on time and nowcustomer service are liaising with me about fault in line. The bathroom cabinet has a loud hum from mirror and shaver socket even when light not turned on, and I am requesting a refund. My electrician says it is faulty. I have lost trust with company as faulty. They have asked for video of hum, which i sent. Now they have suggested they give me £50 to repair. It started humming as soon as put up very recently by good electrician. They have said if faulty they will send another, but I don't want another. It should be working correctly from start. I want a refund now.”

Posted 6 months ago

“Manicure table quality not too bad but the dust extraction fan stopped working after 8 months (2 months out of their 6 month warranty) now I have to buy a whole new desk as they can not get new extraction fan (which I’ve said I’m happy to pay for). Seems so wasteful!”

Posted 6 months ago

“We bought a small sofa bed from Living and Home and within a year the sofa is wrecked. The support in the seating area has broken in several places and is now extremely uncomfortable to sit on. It has only been used by a 20kg dog and my 8 year old daughter. I have emailed the company multiple times and received no reply so customer care is non-existent. I wouldn't recommend buying from this company unless you're happy to swallow any losses that may arise.”

Posted 6 months ago

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Living and Home is rated 4.0 based on 881 reviews