Living and Home Reviews

Name: Living and Home
Rating: 3.98

4.0 Rating 881 Reviews

74 %

of reviewers recommend Living and Home

4.0

Based on 881 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

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Email:

info@livingandhome.co.uk

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Living and Home 1 star review on 4th November 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a firepit, which had a choice of sizes. The listing was misleading, as all sizes which were on offer came with the description of the lagest, which was 120cm diameter. I would not use this company agaiin”

Helpful Report

Posted 1 year ago

“Received the shed I had ordered within days of ordering. A packet of screws were missing. I rang twice and left messages on the answerphone and wrote an email and have heard absolutely nothing, so the shed is still not completed and this is now nearly two weeks ago. If this is the way Living and Home treat their customers, then they are not going to get good reviews.”

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Posted 1 year ago

“Prompt with delivery”

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Posted 1 year ago

“Ordered a fire said 5days delivery was spot on great service and a good deal on the fire for our dining room the only thing don't like is the red side lights but I've taped them over looks cheap with them shining in red clear would of been better like photos on website”

Helpful Report

Posted 1 year ago

“When I got the table out the box the side was damaged. Have contacted Home and Living through the shop app that I had to download to track my order and received nothing back. Really annoyed as it wasn't a cheap table. Will find somewhere else to order the other furniture I want to get”

Helpful Report

Posted 1 year ago

Hi Michelle, I'm sorry for the poor experience you've had. Please send a message to enquiries@livingandhome.co.uk so we can resolve this issue. Warm regards, Living and Home

Posted 1 year ago

“I ordered 5 items..to me a large order. Other than the standard "thankyou for your purchase" I had no further communication re delivery. 1st item arrived with Yodel...2nd Item 2 days later by another delivery company and the 3 final items by another company. Apart from Yodel none of the delivery companies gave me prior warnings to delivery. Living and Home no communication whatsoever on when or how the deliveries to be made. I sent an email as to when and had no reply at all. Whilst the goods are great, I would NOT rate the company.”

Helpful Report

Posted 1 year ago

Hi, I'm sorry for the poor communication and experience you've had. Thank you for your feedback, this will help us improve our system and create a better service for the customers. Warm regards, Living and Home

Posted 1 year ago

“My experience with living and home was excellent. I would certainly recommend to everyone. Customer service is excellent. They respond to questions quickly and always want to sort any issues! Great company”

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Posted 1 year ago

“Ordered a chair, still waiting for delivery after 2 weeks. Emailed twice, responded on second email to say issues with courier and will refund if not arrived in another 5 days.”

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Posted 1 year ago

“Very pleased with this lovely heater. Perfect for my lounge being all electric.”

Living and Home 5 star review on 17th August 2022

Helpful Report

Posted 1 year ago

“I was sent the wrong item, a fire, not a awning. I asked them to pick up the fire. They gave me date and no one turned up on the day they said. Also the awning was not able to be fitted we’re I needed it and they said I would have to pay to have it returned. I was going to wait until this was sorted but I’m not sure it is ever going to be”

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Posted 1 year ago

“My parasol was damaged when arrived, i sent an email and sent an enquiry and both were ignored.”

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Posted 1 year ago

“We recently purchased the Bullet Patio Heater from ordering to delivery everything was exactly as promised. 3 days for delivery. Done. We are delighted with the item however, the operating and build instructions don’t match exactly and there is a bit of working out to do. In addition I emailed living and home regarding a point of clarity and at the time of writing this review still not had a reply which after the excellent purchase and delivery process is a bit disappointing. Nonetheless happy customers overall and we managed to resolve the issue”

Helpful Report

Posted 1 year ago

“received a faulty item and want a refund. THEY HAVE SUGGESTED I REPAIR MYSELF AND SOURCE PARTS FROM EBAY!!!! THE UMBRELLA IS LESS THAN 3 WEEKS OLD AND I HAVE PROVIDED PICTURES OF THE FAULT AVOID USING THIS COMPANY Could you please give us more detail of the fautly umbrella ? So we can assist you more quickly And we can check if there is any srews you can buy on ebay So you don't have to wait too much time Looking for your early reply Yours sincerely Kelina Warm regards Living and Home”

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Posted 1 year ago

“Fast delivery etc however, emailed about 5 times regarding having to return the item and there was no response to any of these. Still stuck with a fire thst needs to go back!!”

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Posted 1 year ago

“No answer to my email or telephone calls re. Query”

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Posted 1 year ago

“Tried to cancel my order the next day before being dispatched didn’t get a response through email, contact number never goes through. Order was delivered without any update at all, had no clue it was even dispatched. Have tried to process a return still had no response! Extremely bad customer service well there is no customer service”

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Posted 1 year ago

“Delivery prompt and arrived in good condition”

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Posted 1 year ago

“The item was delivered in a timely timeframe, however after sales customer service was poor, I attempted to contact you via message window on your site and also email and phone leaving voicemail with the requested details. No contact was attempted from yourself.”

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Posted 1 year ago

“I am still waiting for someone to ring me back and answer my emails I sent because you have not sent what I asked for. Ordered a canopy you have sent me an electric fire😡”

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Posted 1 year ago

“Haven't used product as yet, but a very speedy and efficient deivery”

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Posted 1 year ago

Living and Home is rated 4.0 based on 881 reviews