Litvinoff & Fawcett Reviews

Name: Litvinoff & Fawcett
Rating: 4.82

4.8 Rating 142 Reviews

100 %

of reviewers recommend Litvinoff & Fawcett

Company Reviews

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4.8

Based on 142 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Telephone

About Litvinoff & Fawcett:

Quality bed and mattress makers

Visit Website

Phone:

02077393480

Email:

jlitvinoff@inbox.com

Location:

281, Hackney Road, London
E2 8NA

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Litvinoff & Fawcett 5 star review on 21st March 2021

Jo F

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We have had several mattresses and a bed from L&F. The bed and the 1st mattress (pocket spring med/firm) are still going strong after 30 years! 10 years ago we bought an orthopaedic mattress for our son - he's still using it despite several changes of address. The third is a firm/hard pocket spring which is also fantastic quality - if we could have tried before we bought we probably would have chosen an identical mattress to the first one, but we didn't keep the receipt so we couldn't tell L&F which one to make and we decided to err on the side of firmness. In addition to the incredible quality I have to say the value for money is even more fantastic, people we know spend treble the amount elsewhere and and can't believe we bought so wisely. We expect buy at least 2 more doubles this year for our new home in addition to the ones we have. I would recommend them every time.”

Helpful Report

Thanks Simon for such a good review. We look forward to making many more beds for you. Julian

“I will never buy a mattress or bed anywhere else. For quality, value for money and comfort you can't beat L&F. Service is always great, and there is nothing like knowing your mattress was made just down the road. Love it! Well done L&F.”

Helpful Report

Thanks Lynn. It a pleasure to be of service.

“We have had the bed and pocket spring mattress for 1 year now. Really comfortable. We are very happy with it.”

Helpful Report

Thank you for your feedback

“Good quality, fast delivery, lovely shop. Every night my husband I say "I love this bed"”

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Thanks for a great review

“I love Litvinoff and Fawcett. The beds are beautiful, the mattresses are super comfortable and excellent value and the service is always efficient and friendly. Perfect!”

Helpful Report

Thanks Julia. Happy to contribute to your beautiful interior design projects

“Couldn't see me sleeping on any other mattress. Long lasting and durable. I had qualms about replacing it but the new one is just as comfy!”

Helpful Report

We love to hear this, Thanks

“It is a while since I bought my bed and mattress from L and F, so I can say with confidence that it has proved a most excellent buy. It is the most comfortable I have ever had and the quality is very good. I found the company very helpful when making the decision. Highly recommended.”

Helpful Report

Thanks for your kind review.

“Very good quality bed and mattress Good customer service Reliable delivery”

Helpful Report

Thanks. Great to be of service

“I have ordered many mattresses, slept on many more but none has given me more comfort than that made by Julian Litvinoff.”

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Very glad you're pleased

“Excellent mattresses, still firm and very comfortable after a couple of years. And the service could not have been bettered – gentle, unpushy staff but with the right level of knowledge. We would certainly recommend you highly and indeed have done so.”

Helpful Report

Dear Tim, Recommendation is the best form of advertising.

“Very good mattress made with all natural materials aiding a good nights sleep.”

Helpful Report

Thank you. We agree - natural materials last longer and are more comfortable.

“A good quality at a fair price.”

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Thank you for your response.

“Love our mattress and bed purchased - the whole experience of buying a bed from you has been wonderful and the quality is unsurpassed! We're on our second mattress from L&F and when this one wears out we'll be back for another!”

Helpful Report

Very glad to be of service!

“Brilliant products, just wish there was delivery outside M25 (-1 point for that)”

Helpful Report

We are a small company specialising in quality rather than volume. Despite no nationwide delivery contracts, we have many loyal customers throughout the UK and abroad.

“Very well made and very comfortable mattresses. We only buy L&F mattresses now because once you've slept on one no other will do. Friendly service. They did deliver the wrong mattress once and did say I ordered the wrong one. When I proved it was them they'd made the mistake they were very apologetic and rectified the problem immediately.”

Helpful Report

Thanks for your fabulous review and loyal custom. Julian

“Efficient service knowledgable staff great product”

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Thanks Gabby, Much appreciated, Julian

“Litvinoff f and Fawcett have great items in their shop and we bought a beautiful chest of drawers which look great in our master bedroom”

Helpful Report

“The mattress is ridge-y and has to have a mattress topper. Previously had a L&F mattress which lasted 20 y and was great. Quality not what it was”

Helpful Report

Dear Alison, I am sorry you were disappointed. Our methods have remained much the same for more than 20 years. You chose our budget mattresses, which whilst good, are designed more for spare rooms and occasional use. Perhaps your previous mattress was one of the more generously filled ones which are inevitably more costly.

“Being guided by the L&F website and Julian from the company, I opted for the Luxury 'Medium' open coil mattress and space saver platform bed. I really like the bed frame. It has a nice hand made, artisan quality to it and looks great. However, I'm not such a fan of the mattress. There is no doubting that it is well made, but, it is not medium it is very firm. My parter commented that - "this mattress is so hard it could take on David Haye and win! We persevered with it for several weeks thinking we just needed time to get used to it. Over time I developed pain in my hip and lower back. At this point I contacted Julian just to make sure we had been sent the right mattress. His advice to me, and mine to you, is to call into the showroom and try out the mattresses as there is a marked difference between the tensions. I live in Manchester, so not so easy to pop in, but I will next time I'm in London as I'm still convinced I was sent the wrong mattress. Meanwhile, I purchased a mattress topper in the hope that it would help. It hasn't. I've had to give up on this mattress as my back couldn't take it anymore, and I've bought another one locally (having tried it in store first). You might argue that it's my own fault for buying a mattress online. In my defence, I bought it after reading the 5 star rave reviews on here and thought I was onto a winner. I also wanted to support a small business. Ultimately, I've been left feeling disappointed, not to mention out of pocket, hence the 2 star review.”

Helpful Report

Stewart, I am sorry you are not happy and feel that you have been wronged. If one orders a mattress without trying it, there is always a danger that it will not be what you were hoping for. The same mattress may be too soft for some, and the firmest may not be firm enough for others. We try to advise as best we can, but ultimately comfort is subjective. We have never claimed that our mattresses cure back pain, and sincerely believe that they will not be the cause of it either. I am glad you approve of the bed base anyway Best regards, Julian

“We would not buy anything else from Litvinoff & Fawcett (unless there is a response to this poor review). We bought a bed base and a mattress from them 30 years ago which lasted us well: so we purchased a replacement mattress eight years ago from them again. It wasn't at all at the same quality level and has deteriorated to the point of needing to be replaced. Firstly we tried to use their email from the website contact information. It didn't work. We wanted to point out that, on their website, the company say they operate a 10 year guarantee on materials and workmanship and this might mean they would listen more carefully to our dissatisfaction. So we phoned to ask for an alternative email. Speaking to the representative I decided to mention, rather than email, our sadness at the difference between our later and earlier purchases. He then spent some time saying that our experience could not be a function of poor quality; we had exceeded the nationally recommended 7 year mattress useage; their products were far superior to others being sold and our mattress must have been damaged in use or when moved ( not true). The phone call reinforced our decision not to buy from Litvinoff & Fawcett again. The representative made no reference to their guarantee. There was no goodwill offer of , say £50 off a new mattress bought from them – with a discussion of what might be the best replacement; or even the offer of simply inspecting the mattress. Any of these might have been a good customer service suggestion. Caveat Emptor – It seems Litvinoff & Fawcett presently don't care that much.”

Helpful Report

This reviewer bought a mattress from us 30 years ago and was complaining that a another one bought eight years ago was not as good. Our manufacturing process and quality control has remained constant and they usually last far longer than the industry standard of seven years. However there are many factors beyond our control which can affect the lifespan or suitability of a mattress. These may include the occupants' physical weight, medical condition, or how it has been kept. After attempting to explain that no mattress remains in a permanently 'as new' condition, and not offering to compensate him, the customer terminated the call. Our guarantee covers all identifiable faults relating to workmanship and components. I am afraid that unless we are provided with concrete evidence of this, those calling us shortly before the guarantee ends expecting or demanding compensation will receive the same firm but polite response.

Litvinoff & Fawcett is rated 4.8 based on 142 reviews