“Poor service. I have been renting for 13 years and have been with 3 other letting agents during that period. Of them all, Linley and Simpson have been the worse. When we moved into said flat, we were told the kitchen had been professionally cleaned but this was not true. The oven hadn't been touched. The work services were sticky and the whole kitchen looked like it needed ripping out a new one putting in.
The gas meter located under the sink had an emergency shut off valve that you couldn't get to because the kitchen had been put in over the top of the meter with no thought process. This was never resolved and the gas meter in question was over 20 years old.
There were mice in the property. I had to report this several times before Linley and Simpson took this seriously and when it did get looked at, the vermin company said there were definitely mice in the property.
Mold. I reported mold when we first moved in and nothing was done about it. It gradually got worse and I was told to spend £6 of our own money so we could get rid of it ourselves.
We finally managed to get out of this flat and out of the rented system. Contacting Linley and Simpson for my deposit back has been an absolute pain, I have been promised calls back to never receive them. I have emailed the Horsforth branch to only get a reply after the third consecutive day of emailing. The best way to get through to them is continually phone the branch.
If I was ever unfortunate to enter the world of renting again, i would do everything in my power to avoid Linley and Simpson.
Please see attached photos of the state of said flat.
My first notes sent to Linley and Simpson back in 2020:
Lounge:
Door knob indentations.
Curtains, odd match & stained.
Small amount of mould on windows & sill.
One bulb not working.
Store cupboard:
Marks on inside of door.
Rug slightly stained and paint marks
Bedroom 1 (LHS):
Door knob indentation on wall behind door.
Odd set of curtains & marked.
Small amount of mould on Windows and sill.
Bedroom 2:
Brown spot/mark on wall behind door.
Mould windows & sill.
Curtains slightly marked.
Bathroom:
Toilet seat not correctly fitted, seated offset.
Chrome toilet brush and holder.
Light switch pull cord sticks on occasion.
Kitchen:
Oven is filthy, greasy marks & wire racks the same.
Hob dirty, needed cleaning.
Sink dirty.
Cupboards dirty.
Fridge dirty.
I was appalled by the state of the kitchen especially the oven. I wouldn't leave something in that kind of state. It states 'cleaned to a professional standard throughout'. I would disagree.”
“We have had a fabulous experience with this Team. Kate, Elle, Joe, Christine, Charlotte and Frances. Their service was prompt and informative, friendly and accommodating, long may it continue! Thanks for everything 👏👍😀”
“AVOID this company.
Taking my issues up with the Property Ombudsman, too many to list fully
Fully Managed property by Horsforth Branch.
Missed tenants damage in Check Out report. I've had to pay for my own Surveyor to do Report.
Disputed deposit return with deposit agency to pay for damage.
They have awarded majority of deposit back to tenants as this company had missed all damage in Check Out report and can not hold tenants responsible.
Also this company still holding my small amount of deposit for several months now, even though I've been awarded it.
Took them several weeks to find out a potential tenant could not pass affordability checks.”
“Avoid, incompetent.
Missed damage caused by tenants in Check Out report.
Tenant was awarded by deposit scheme most of deposit due to their incompetence.
I've paid for a surveyor to document damage and I'm still awaiting my small part of the deposit.
Also took several weeks to discover potential new tenant did not pass affordability checks, my property empty losing money.
Will be reporting to Property Ombudsman.”
“Thanks for all your help and advice with the rental of Farrar Lane. The whole team have been great, especially Nathan, Ben, Kate and Matthew. Best regards for a Merry Christmas and a fantastic 2020!”
“wanted to thank you for all of your help in helping me to move into the property. Matthew and everyone else I have spoken to have been kind, friendly and helpful in helping me throughout, from my initial call, the viewing, completing various documents both online and offline. In completing this process, all members of staff have responded quickly and given me all the necessary information, this is particularly welcome given that I am new to the area. I’m just settling in, but I am very happy with the property. Thank you all again for your help, and I will definitely recommend Linley & Simpson to others.”
“Had two viewings booked on the same day, one was helpful, the other didn't turn up so 2 overall. If they're running late or something has come up, i'll understand but the least they can do is tell you so I'm not hanging around for half an hour.”
Hi, I am sorry to hear that nobody showed at the property. If you contact the office (0113 2390663 / horsforth@linleyandsimpson.co.uk) then we can have a look in to this for you and possibly re-book you in. Linley and Simpson, Horsforth.
“I have provided a carpet and upholstery cleaning service for Linley and Simpson for a few years now. I have always found them easy to deal with, the staff are very friendly and helpful when I have queries.”
“Really friendly, professional and hardworking branch. We have worked with the team here for the past few years and they have helped us grow as a business with the constant flow of work and support the property managers are well-informed on what is selling and renting in the area. Cant praise the branch enough.”
“Working for Linley and Simpson as a contractor could not be any easier, well informed and laid out job tickets mean we can contact tenants with all the property and fault descriptions already.
organised management of portfolios enable us to quote and repair in quick time, and getting paid is and always has been prompt and on time.”
“We are a local Horsforth company who have been working with Linley and Simpson for over 4 years as maintenance contractors in all Leeds and Bradford areas.
We have found all the staff we deal with to be extremely helpful, friendly and professional. All the Maintenance team are very knowledgeable about the properties they let, and build a very good relationship with us as contractors. We have lots of feedback from the tenants who we visit and they tell us about the quick responses to any maintenance issues they are having and have nothing but praise for the team and the relationship they build with them as tenants.
Linley and Simpson as letting agents always give a Five star service.”
“We have worked for Linley and Simpson for a number of years now and find them very efficient and easy to work with. As a contractor that carries out work for them we deal with the property management department and the lettings side on a daily basis, all staff are friendly and helpful which makes life easier for us. We also get to speak to tenants on a daily basis who always praise Linleys for their excellent service and quick turnaround on sorting issues out. I really can’t fault them on anything they do, a pleasure to work for!”
“Our tenancy has been problem-free so far. Any issues have been dealt with efficiently by Suzanne and Dawn and we are very happy we chose Linley & Simpson for our rental property. Thank you.”
