“Asked the chief retail officer of Lincolnshire coop what was coop doing for the elderly during the current crisis and got the following.
I think what you are doing for the local community is first class.
Today I have visited a number of our stores and had a number of colleagues tell me about the abuse they have had from customers over the last few days.
It has been pretty upsetting for them.
I find it a little sad that the tone of your e mail follows a similar pattern.
We will continue to serve customers with kindness during these unprecedented times.
During my store visits I also found it heartwarming the lengths our colleagues are going to in order to look after the vulnerable.
We know who they are as we are usually their only point of contact on a daily basis.
One colleague told me about a really vulnerable old lady in tears because she couldn’t get what she wanted. Our colleague promised to save her some from the next delivery. Unfortunately the stock didn’t arrive. The colleague got in her car and drove to a competitor retailer in order to get some shopping for the lady before personally delivering it.
Our colleagues will continue to do the right thing.